JimM
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| posted on 14/2/11 at 08:39 PM |
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Broadband
My BTinternet account is coming up for renual in the next couple of weeks.
Just wondering has anyone been on BT and moved for a better package?
Sky etc ....
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Gordy
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| posted on 14/2/11 at 09:01 PM |
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was with bt, costing me £60 a month for limited broadband and free calls, moved to sky got full hd+ package, unlimited broadband and free calls for
the same price as bt deal.
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ReMan
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| posted on 14/2/11 at 09:02 PM |
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Yes
Moved phone and internet to Plusnet, wish I'd done it years ago`
#
Edited, not enough interest and time for Sky,virgin etc multimedia packages and the prices really mounted up, but if its your thing.......
[Edited on 14/2/11 by ReMan]
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asn163
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| posted on 14/2/11 at 09:15 PM |
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Yes, was with BT for many years for phone and broadband but it became increasingly slow and unreliable. Moved to Virgin (cable) and now get phone,
broadband and TV for less money than I was paying BT.
Had a few issues with the changeover, but once installed it has been fine and much better than BT.
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locogeoff
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| posted on 14/2/11 at 09:55 PM |
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We were recently looking at shifting from BT, the usual suspects came into play, SKY, TalkTalk etc, however when BT offered Unlimited Broadband and
anytime calls for £26 including line rental we decided just to stay with BT. This is the second time I've had good reductions from them just by
phoning up and talking.
If the reason for leaving is cost and like us you've been with them since biblical times then they may offer a deal similar to the others.
However if reliability is your issue I wish you all the best with the others, a secondary reason for staying where I was, as we've had good
reliable service from them. One funny but that's a weird story.
[Edited on 14/2/11 by locogeoff]
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speed8
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| posted on 14/2/11 at 09:57 PM |
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Left BT ages ago after suffering a year of their ridiculous excuse for service. Went to Virgin and been very happy. Got 10Mb BB and regularly see
11-12Mb and rarely goes below 8Mb.
I'm moving in a couple of months and it's not a Virgin area so I'm probably going to go to O2 as they have ADSL2 and some other
loopback or whatever it's called. Either way I wouldn't give BT my money.
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edsco
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| posted on 14/2/11 at 10:46 PM |
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Am with BT and have been for 3 years plus. I too really want to move suppliers as the service from BT is rubbish, to put it politely! Pay for
broadband up to 8MB. Up to....up to!!!!! I rarely get 2MB and during peak times i.e from 17:00 onwards can see connection go down to circa 125kb.
Complained countless times but BT arent interested in sorting it out.
Looked into changing supplier and consulting the IT dept at work they said, the service infrastructure will still be BT. I haven't the luxory
of moving to cable as it does not exist near me so copper is the only option. The best possible outcome of swapping providers is maybe a cheaper
deal.
If looking for advice....unless you are getting a reasonable deal and service with BT then definitely swap!!
edsco
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britishtrident
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| posted on 14/2/11 at 10:52 PM |
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Plusnet is the best deal owned by BT but the difference is night and day unlike BT you get a good Wifi router (which you get to keep after a year)
, UK only call centre, very good online support system so things actually get fixed if they go wrong. Also you get decent user online control of
email facilities with very good virus and spam filtering and web space. The domain hosting with Plusnet is also pretty good.
O2/Be is it is a very basic fast reliable no frills service, with very basic email and at least when I was with them no real online support
system.
I got very pissed off with Be because after a year they changed my T&C and reduce my broadband speed without drawing my attention to it ---
if they had I would have gladly payed for higher speed. Also with Be and O2 they give you a decent router but always want it back no matter how
long you have been with them.
[I] “ What use our work, Bennet, if we cannot care for those we love? .”
― From BBC TV/Amazon's Ripper Street.
[/I]
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SteveWalker
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| posted on 14/2/11 at 11:28 PM |
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I don't think it matters too much which ISP you go with. A quick search seems to show that whoever they are, they're generally fine until
there's a problem and then the customer service is awful! I moved to TalkTalk and six weeks later had line problems (not their fault) and the
communication chain through them to BT Openreach to sort the problem was diabolically bad, so it took almost a month to sort out. I thought about
telling them to stuff their service and terminate the contract, but when I looked online, virtually every other ISP had similar complaints 
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dlatch
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| posted on 14/2/11 at 11:44 PM |
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currently changing from virgin to BT 
service is very dependent on where you live and whats available, over the last few months (since sky bought virgin tv) the broadband service from
virgin in my area has become a joke
ie: 20mb package getting 2mb and with very high ping and latency at peak times anyone in the watford/st albans area will prob say the same, fact is
the service is getting oversold in certain area's also i heard that sky customers are getting sky broadband through virgin too so even more
customers 
luckily for me BT is rolling out its infinity network in my area so i have another supplier to switch too we also have this at work all ready and its
even better than virgin when it was working
20mb download (upto 24mb is poss) and 2mb upload for £10 less a month
virgin is 20mb (i never saw that speed from them usually 15mb) was 500k upload was upgraded to 1mb but even then you only got 900k at best
so if your are in a infinity enabled area BT will be the best option
edit to add if your switching to virgin go on their support forum and check for any posts in your area it may save you a lot of hassle 
[Edited on 14/2/11 by dlatch]
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TPG
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| posted on 15/2/11 at 12:15 AM |
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We are with Talk Talk, Were with Tiscali which became Talk Talk. For the money (£28 per month) we have broadband and unlimited calls and unlimited
calls abroad to fav' top ten blah blah.
Really poor customer service at the very few times we've called but been refunded every time.
I can't beat the deal without tying into a 18 month contract.We have no interest or need for TV services so this makes a big differance to the
deals out there. BT can get near if you go for the Pay up front line rental and unlimited calls option and the mid range broad band. But you loose the
calls abroad...
Horses for corses.
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Humbug
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| posted on 15/2/11 at 09:04 AM |
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quote:
Originally posted by Gordy
was with bt, costing me £60 a month for limited broadband and free calls, moved to sky got full hd+ package, unlimited broadband and free calls for
the same price as bt deal.
£60 a month sounds like way over the odds (or did that include TV, etc.?)
I've currently got business bb paid for by my company but they are stopping that so I've got to get my own. I've ordered BT which
IIRC is £28/month unlimited (obviously plus line rental). Doesn't seem too bad to me and "allegedly" the Infinity fibre optic bb is
supposed to be available on my local exchange from the end of March... we'll see if that include my area, which currently gets only 3Mbps
absolute top whack, and usually less.
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britishtrident
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| posted on 15/2/11 at 09:37 AM |
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Knowing BT the fibre optic network will be a dogs breakfast for the first couple of years, no point paying extra wonga until it is a known enity.
[I] “ What use our work, Bennet, if we cannot care for those we love? .”
― From BBC TV/Amazon's Ripper Street.
[/I]
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mrwibble
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| posted on 15/2/11 at 10:34 AM |
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quote:
Originally posted by speed8
Left BT ages ago after suffering a year of their ridiculous excuse for service. Went to Virgin and been very happy. Got 10Mb BB and regularly see
11-12Mb and rarely goes below 8Mb.
I'm moving in a couple of months and it's not a Virgin area so I'm probably going to go to O2 as they have ADSL2 and some other
loopback or whatever it's called. Either way I wouldn't give BT my money.
o2 is bt by another name...
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stevebubs
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| posted on 15/2/11 at 10:46 AM |
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For those of you in S. Yorks..
http://www.digitalregion.co.uk/
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Confused but excited.
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| posted on 15/2/11 at 11:16 AM |
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quote:
Originally posted by SteveWalker
I don't think it matters too much which ISP you go with. A quick search seems to show that whoever they are, they're generally fine until
there's a problem and then the customer service is awful! I moved to TalkTalk and six weeks later had line problems (not their fault) and the
communication chain through them to BT Openreach to sort the problem was diabolically bad, so it took almost a month to sort out. I thought about
telling them to stuff their service and terminate the contract, but when I looked online, virtually every other ISP had similar complaints
I recently moved from TalkTalk to BT, because I spit my dummy over something stupid. Worst move I ever made.
As soon as my contract is up, I will be moving straight back.
Tell them about the bent treacle edges!
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wicket
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| posted on 15/2/11 at 12:58 PM |
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Another +++ for Plusnet
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britishtrident
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| posted on 15/2/11 at 01:54 PM |
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quote:
Originally posted by Confused but excited.
I recently moved from TalkTalk to BT, because I spit my dummy over something stupid. Worst move I ever made.
As soon as my contract is up, I will be moving straight back.
Frying Pan into Fire.
On the subject BT are about to release Home Hub 3 on the unsuspecting public.
[I] “ What use our work, Bennet, if we cannot care for those we love? .”
― From BBC TV/Amazon's Ripper Street.
[/I]
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speed8
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| posted on 15/2/11 at 04:06 PM |
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quote:
Originally posted by mrwibble
quote:
Originally posted by speed8
Left BT ages ago after suffering a year of their ridiculous excuse for service. Went to Virgin and been very happy. Got 10Mb BB and regularly see
11-12Mb and rarely goes below 8Mb.
I'm moving in a couple of months and it's not a Virgin area so I'm probably going to go to O2 as they have ADSL2 and some other
loopback or whatever it's called. Either way I wouldn't give BT my money.
o2 is bt by another name...
You sure about that? O2 is telefonica now. It used to be BT Wireless which was actually ok from what I remember. BT Cellnet separated in 2001.
O2 might use BT's wires but for they are linked with Be for broadband and Be consistantly have good reviews. Plus it's only £12/month for
unlimited.
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scootz
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| posted on 15/2/11 at 04:39 PM |
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BT have just offered me their Total BB Option 3 for £20 a month (instead of the old £25). Of course, there is the £18 line rental and call-charge
package (anytime), so just under £40 a month for me in total for unlimited phone and broadband use. How does that stack up to other non-BT users
having a similar service?
PS - not too fussed about internet speeds as there are no 'fast' services in my area just now
It's Evolution Baby!
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scootz
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| posted on 16/2/11 at 06:17 PM |
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Phoned BT and got it down to £33pm for Line Rental, Unlimited Broadband and Unlimited Anytime Calls. Pretty satisfied with that as I kick the arse
out of the internet!
It's Evolution Baby!
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britishtrident
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| posted on 16/2/11 at 06:26 PM |
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Read the small print I think you will find the reduction only applies for a limited period.
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scootz
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| posted on 16/2/11 at 06:50 PM |
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For 12 months and can be renewed, renegotiated or cancelled thereafter.
It's Evolution Baby!
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