mads
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| posted on 23/7/12 at 11:43 AM |
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any recommendations on IT helpdesk software
Afternoon all,
Seeing as there are a few IT people on this forum, wondered if anyone can recommend some opensource php/mysql helpdesk software?
Need it for my department to basically log calls of work requested, how long it took, requestor, any problems etc. Don't want anything too fancy
but need something powerful enough to be able to generate reports to show how much work is getting done as well as flag areas where we could do some
training to help users and reduce requests.
In terms of number of users, there will be 3 higher level and then approx 120 standard users.
Have looked on the following link but having never used any of them was wondering if anyone had recommendations:
http://www.opensourcehelpdesklist.com/
Thanks,
mads
We gain knowledge faster than we do wisdom!
Life is not a journey to the grave with the intention of arriving safely in a pretty and well-preserved body, but rather to skid in
sideways, thoroughly used, totally worn out and loudly proclaiming... "f*ck, what a trip!"
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andy350z
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| posted on 23/7/12 at 11:47 AM |
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My wife's company uses Footprints from Numara.
She has been really happy with it.
If want any more info, PM and I'll send you her email address
http://www.numarasoftware.co.uk/footprints/
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jaik
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| posted on 23/7/12 at 11:51 AM |
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Give Zendesk a look.
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mads
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| posted on 23/7/12 at 11:53 AM |
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thanks both. forgot to mention it needs to be free 
We gain knowledge faster than we do wisdom!
Life is not a journey to the grave with the intention of arriving safely in a pretty and well-preserved body, but rather to skid in
sideways, thoroughly used, totally worn out and loudly proclaiming... "f*ck, what a trip!"
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Pdlewis
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| posted on 23/7/12 at 12:04 PM |
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I used mantis a while ago, wasn't the prettiest but it worked, looks like the UI may have had an overhall
Mantis
Build Photo Album
Updated 05/02/2009
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RichardK
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| posted on 23/7/12 at 01:04 PM |
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Spice works is very good and free and can keep a track on software audits on installed software.
http://www.spiceworks.com/
Cheers
Rich
[Edited on 23/7/12 by RichardK]
Gallery updated 11/01/2011
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awinter
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| posted on 23/7/12 at 02:17 PM |
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Spiceworks +1
Also does inventory and lots more. Free !!
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Agriv8
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| posted on 23/7/12 at 03:19 PM |
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We use ManageEngine SD+ its not free though I think you can have a free demo to see if it works.
We have similar numbers to you and are fully operational it scan hardware for inventory. let users log fults online via email. logs soloutions
after 2 years using it we cant run without it cant recomend it enough really never looked at free versions but think it a Couple off K a year for 10
Technicians
ATB Agriv8
Taller than your average Guy !
Management is like a tree of monkeys. - Those at the top look down and see a tree full of smiling faces. BUT Those at the bottom look up and see a
tree full of a*seholes .............
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Jed
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| posted on 23/7/12 at 04:58 PM |
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If you want something that is reasonably simple to configure and use then try OneOrZero - http://www.oneorzero.com/ and the link to the open source
helpdesk software is http://www.oneorzero.com/smforum/index.php?topic=6192.0
That is the software that I used at a previous employer and we used that for 3 years, the last year of which was sent trying to find a free helpdesk /
change management / cmdb system. In the end we went for RT but that requires quite a bit of configuration to get it to do stuff so wouldn't
recommend it to someone unless they're really into tweaking perl scripts etc.
The SpiceWorks software works well but the advertising and other stuff cluttering up the screens put me off plus the fact that data goes back to
Spiceworks. Depends of your business sector as to whether that is acceptable, so do check the Spiceworks T&Cs and data gathering policy.
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Dangle_kt
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| posted on 23/7/12 at 05:06 PM |
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I used this at the last place I was - worked ok.
There is a free version, I think we used the mid range
http://www.manageengine.com/products/service-desk/
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ironside
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| posted on 24/7/12 at 12:12 PM |
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RT (Request Tracker) is the daddy of the free/open source ones:
http://bestpractical.com/rt/
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mads
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| posted on 25/7/12 at 09:27 PM |
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Thanks for all the replies everyone. I like the look of spiceworks and RT so will take a closer look at each.
We gain knowledge faster than we do wisdom!
Life is not a journey to the grave with the intention of arriving safely in a pretty and well-preserved body, but rather to skid in
sideways, thoroughly used, totally worn out and loudly proclaiming... "f*ck, what a trip!"
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Acc8braman
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| posted on 21/8/12 at 09:02 AM |
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I use OTRS
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