Printable Version | Subscribe | Add to Favourites
New Topic New Poll New Reply
Author: Subject: Online shop, goods not received. What should I do?
smart51

posted on 12/12/17 at 09:04 PM Reply With Quote
Online shop, goods not received. What should I do?

I ordered a colour matched aerosol from the online shop of a car owners club website. The goods didn't arrive. The guy has been promising me a refund for months but it never arrives. What should I do to get my cash back? Paid by debit card not credit card.
View User's Profile View All Posts By User U2U Member
joneh

posted on 12/12/17 at 09:18 PM Reply With Quote
Small claims court.

Or name and shame and see if one of us can pick up your refund.

View User's Profile View All Posts By User U2U Member
big-vee-twin

posted on 12/12/17 at 09:33 PM Reply With Quote
Talk to your bank, we have reclaimed debit card payments when the seller doesn't deliver.





Duratec Engine is fitted, MS2 Extra V3 is assembled and tested, engine running, car now built. IVA passed 26/02/2016

http://www.triangleltd.com

View User's Profile View All Posts By User U2U Member
Mike Wood

posted on 12/12/17 at 11:10 PM Reply With Quote
As well as small claims route or try for a card refund, you could see if you could report them to trading standards.

Make sure you have a paperwork trail of your order and payment. Get a copy of the advert/catalogue that shows the product you ordered.

Thanks
Mike

View User's Profile Visit User's Homepage View All Posts By User U2U Member
nick205

posted on 13/12/17 at 09:22 AM Reply With Quote
quote:
Originally posted by Mike Wood
As well as small claims route or try for a card refund, you could see if you could report them to trading standards.

Make sure you have a paperwork trail of your order and payment. Get a copy of the advert/catalogue that shows the product you ordered.

Thanks
Mike



Have a copy of your bank statement handy showing the payment as well.

View User's Profile View All Posts By User U2U Member
gremlin1234

posted on 13/12/17 at 10:59 AM Reply With Quote
chargeback works on many debit cards

https://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback

View User's Profile View All Posts By User U2U Member
smart51

posted on 28/12/17 at 07:23 PM Reply With Quote
Thanks everyone. I phoned my bank and they said no problem, your card is a Visa Debit, we'll put you though to them. They tood my details and a couple of weeks later, they've refunded my money. It wasn't a lot, but the guy was taking the mick. He's lost out as I'd usually buy stuff through an owners club just to support them. I shan't be doing that with him now.
View User's Profile View All Posts By User U2U Member

New Topic New Poll New Reply


go to top






Website design and SEO by Studio Montage

All content © 2001-16 LocostBuilders. Reproduction prohibited
Opinions expressed in public posts are those of the author and do not necessarily represent
the views of other users or any member of the LocostBuilders team.
Running XMB 1.8 Partagium [© 2002 XMB Group] on Apache under CentOS Linux
Founded, built and operated by ChrisW.