I'm being overwhelmed by on-line customer satisfaction surveys - it seems like every time I buy something on-line, or get some service from a
company that has my email address, I get sent a survey request. This week I think I've had five or more. I wouldn't mind if whatever
they'd done was significant, but in one case I'd ordered something on a web site (Marks & Sparks, I think) and they asked me to fill in
a 15-minute survey as a result. I spent 2 minutes on-line ordering it, my wife walked into the shop, collected it and walked out, and now I am
expected to spend twice as long telling them what a wonderful experience it was!
The latest one was with British Airways: I had to spend over an hour sorting out their cock-up with a re-arranged flight, talking to an eastern
gentleman with a strong accent on a very bad line, and a few days later an email arrived asking me to fill in a survey on how well they'd
performed. The problem is that they sent it to my wife's email address, and she'd had nothing to do with the call!
<sigh - deep breath - breathe out - breathe in - and relax...>
The end result is that all these survey requests now get deleted as soon as they appear in my inbox - why do they bother?
<end rant>
[Edited on 8/6/17 by David Jenkins]
How strange David, as I payed up my AA subscription this morning via the supplied no, and spoke to Hanna, all very simple
and hassle free, yet this evening, home phone no rings and a pre recorded message from the AA, wanting me/us to complete a survey on how our
transaction went, errrr, click as the phone goes back on the hook
FFS, I called them, I payed, it went through, job done ?
To be honest, I don't give feedback, unless there shyte, however my wife does complete all this drivel and is forever getting emails calls etc
wanting more feedback, or sales I try and tell her, to no avail that the milking bastards want more sales
steve
Exactly - when they arrived once in a blue moon there was a chance that I might complete them - Now? no chance. They all get deleted without a
further thought.
BTW: I've just filled in the BA survey and given them a complete ear-bashing. I really hope they come back and call me personally... and the
chances of me rebooking with them in the future have just gone down massively.
quote:
BTW: I've just filled in the BA survey and given them a complete ear-bashing. I really hope they come back and call me personally... and the chances of me rebooking with them in the future have just gone down massively.
I was always inundated with these surveys. Being a one man show, and most of my stuff being bought through the internet. I was entered in countless draws for new cars down to a tin of special cleaner. Zilcth, never won nothing. Full stop, no more of that for me. My wife took on the book work in the last 2 years, first thing she done? won a holiday for 2 in Portugal, no I screamed, its time share etc. So we went and had a great time, not one rep came and bothered us. She has now won a shower enclosure with a new shower etc. Yes I'm fitting it ! so, get your loved one to run the business and it may change your mind
I visited a bank branch last week, only to get a recorded message on the phone the same evening.
Annoyingly, they didn't use a 'withheld' or 'unavailable' number, so it got past the nuisance blocker.
Click. Brrrrrr...
I assume it's masquerading as a 'selling something' call, they have been in the past, usually.
Not a customer survey but in a similar vein. Last year we had a call at work trying to get us to change our electricity supplier obviously from India or similar , on telling the caller we weren't interested and hanging up he called back and told us he wanted to f### my sister ! . After him ringing back a couple more times I told him my pig had f###ed his mother and he was the result . Suprised he didn't ring back after that.