DIY Si
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 posted on 30/9/09 at 05:45 PM |
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Getting MK to answer the phone
Basically, any tips? I've been trying to get through to them so I can order a new set of wishbones, but they don't ever seem to answer the
phone. It just rings out to the fax machine noise. I've tried e-mailing, but just get the automatic, "cheers, we'll reply if we feel
the need to" e-mail.
Is there a magic batphone number, or an e-mail address that works?
“Let your plans be dark and as impenetratable as night, and when you move, fall like a thunderbolt.”
Sun Tzu, The Art of War
My new blog: http://spritecave.blogspot.co.uk/
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Staple balls
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| posted on 30/9/09 at 05:53 PM |
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Never had any trouble myself.
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P ?
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| posted on 30/9/09 at 05:56 PM |
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im popping in to mk tomorrow after work about 3. wanna pass on your details u2u style, and ill get them to ring you while there 
they tend usually to be very busy..... its quicker for me to pop down (5miles away) than ring them at times
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Stuart_B
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| posted on 30/9/09 at 06:03 PM |
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i phoned them today, first time they answere, the same last week.
all right for soem 5 miles, it is 200+ miels for me.lol
stuart
black mk indy, 1.6pinto on cbr600 bike carb's.
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mistergrumpy
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| posted on 30/9/09 at 06:06 PM |
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You just have to keep trying. I had similar problems when I was buying my exhaust from them. It wasn't forever, they did eventually answer.
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P ?
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| posted on 30/9/09 at 06:08 PM |
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quote:
Originally posted by Stuart_B
i phoned them today, first time they answere, the same last week.
all right for soem 5 miles, it is 200+ miels for me.lol
stuart
the main reasoning behind my choice of kitcar was the fact they're right on my doorstep 
tbh i think they will be glad when my kits built more than i do at times :s
there a great bunch of lads really
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Hellfire
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| posted on 30/9/09 at 06:09 PM |
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It's a noisy business you know, cutting metal and welding etc.  Try ringing them at lunchtime when they're eating their butties. 
Phil
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westf27
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| posted on 30/9/09 at 06:44 PM |
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there just slow up north,must be the cold.You can get telephone repeaters for noisy workshops that would wake the dead...if you want to that is.
555
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myke pocock
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| posted on 30/9/09 at 07:10 PM |
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You may not be able to do this if the parts are specific to them but in my opinion if I get crap service I would go somewhere else. Simple as that. If
they want business they need to have the basic infrastructure in place to service A BUSINESS. I think that a lot of you are being far to kind to them.
This is not the first time a comment like this has been made about MK (and I DO NOT have an axe to grind about them)
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austin man
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| posted on 30/9/09 at 08:25 PM |
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Looking at all postings which show positive service, there is a chance that the phone system may have been down briefly.
Life is like a bowl of fruit, funny how all the weird looking ones are left alone
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loggyboy
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| posted on 30/9/09 at 09:20 PM |
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quote:
Originally posted by myke pocock
You may not be able to do this if the parts are specific to them but in my opinion if I get crap service I would go somewhere else. Simple as that. If
they want business they need to have the basic infrastructure in place to service A BUSINESS. I think that a lot of you are being far to kind to them.
This is not the first time a comment like this has been made about MK (and I DO NOT have an axe to grind about them)
One of the reasons I chose not to get an MK, I emailed and called leaving a message with 'someone who just answers their phone for them'
(???), just asking some simple questions, and as a prospective customer I would have expected a reply. Which I never got. Where as with Raw (who Im
now likely to buy through) answered my emails in an hour and every subsequent email was answered quickly and with all the info I needed.
To be fair, If MK were more local I may have given them a 2nd chance.
[Edited on 30/9/09 by loggyboy]
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A1
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| posted on 1/10/09 at 01:58 AM |
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I phoned them a week or so back to order wishbones, answered first time.
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welderman
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| posted on 1/10/09 at 07:04 AM |
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Never had a problem with them, if its like here (work being a fabrication workshop) ring at brew or dinner time, it gets right up my nose when im just
about to sit down for a bite to eat.
Thank's, Joe
I don't stalk people
http://www.locostbuilders.co.uk/forum/23/viewthread.php?tid=172301
Back on with the Fisher Fury R1
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eddbaz
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| posted on 1/10/09 at 04:57 PM |
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saturday mornings is normally a good time to call them.
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Micael
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| posted on 4/10/09 at 08:17 AM |
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Or mayby they have hire Darren to answer the phone
Micael Moose Åman
Petrolhead and all around nice guy
"Don't leave the duck there. It's totally irresponsible. Put it on the swing, it'll have much more fun." //Sleep Talkin Man Dec 23
2009
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