big_wasa
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| posted on 30/4/11 at 01:58 PM |
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IT / Broadband help.
About 6 weeks ago my BB started playing up over night. Speaking to any one at talk talk is a pain in the A##se  but as ive found with the car
insurance today that’s the same with any one, once they have your cash. Anyway.
I keep getting the "this page cannot be displayed" message or the page will not complete and I get this message as a banner. I.e. the face
book link or the adverts. On eBay it would be the description on the add.. If I type a reply to a message and it does this I can not recover it. If
doing something with money it all goes to crap. eBay, car insurance ect.
Having got hold of some one helpfull-ish at talk talk, he had me run some tests here as well as there guys at the exchange.
They came back with no fault at the exchange but tests here show intermittent packet loss of 7% or more, scratch my head smile  .
I copied all the info into an email for him and he said there would be an engineer in contact with in 48 hours. Guess what  yep the only contact is
a generic email to say no fault found and there closing the case.
As its been 6 weeks ive replaced the filter, cables, router and am running direct from the only socket coming into the hose. I only live 500 meters
from the exchange. It does this with all three computors in the house but its worse on the older machines.
Can some one explain what this packet loss in real terms is and where its likely to be happening ? Is it as easy as changing BB provider or will this
remain ?
What can I do ?
Help me LCB 
[Edited on 30/4/11 by big_wasa]
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MikeCapon
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| posted on 30/4/11 at 02:13 PM |
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I know thre parts of sweet FA about this sort of stuff but you can check your packet loss here.
Mine is 0% but then it's a very small packet to begin with
HTH a bit,
Mike
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David Jenkins
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| posted on 30/4/11 at 02:14 PM |
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Talk Talk have an appalling reputation - if they can't/won't sort you out then I recommend changing ISP. It'll be a PITA for a
period, but it'll be a good move in the end.
I'm with PlusNet and happy with them. Also BT seems to have a better reputation these days, so might be worth a look.
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pdm
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| posted on 30/4/11 at 02:31 PM |
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Any full page/message you send to the internet or the internet sends back to you is split into packets.
You request a web page and it's delivered to you in small packets which your PC/laptop then reconstructs into the page. All the packets are
numbered so it knows how to put them all back together again.
If you are losing packets it sounds like an intermittent drop on the line.
HTH
Although you might get better service at another ISP, as far as I know you'll still be going through a BT line to a BT exchange - so if
there's a fault on either, it'd still be there on a different ISP....
(All "I think" !!)
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David Jenkins
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| posted on 30/4/11 at 03:42 PM |
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At least if you sign up with BT then the buck stops with them! 
(although PlusNet is now owned by BT, even if they don't make much of that fact...)
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jase380
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| posted on 30/4/11 at 03:51 PM |
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Cant explain it but im having the same problem myself, connects sometimes then doesnt, gone the same route as you, new filters, new router, plugged
into master socket, if its any consolation orange are just as shite as talk talk, have also been recommended plus net by a few people so that might be
the way forward for me, at least there call centre isnt in mumbai !!
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Confused but excited.
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| posted on 30/4/11 at 05:37 PM |
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I had murder with TalkTalk until I got this number: 01925 556243.
As you can see it's not down town Dehli but Warrington and a very nice lady sorted my problems very quickly.
You didn't get this number from me, roight.
Tell them about the bent treacle edges!
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big_wasa
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| posted on 2/5/11 at 05:47 PM |
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thanks for the help and information.
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britishtrident
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| posted on 2/5/11 at 05:55 PM |
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quote:
Originally posted by David Jenkins
At least if you sign up with BT then the buck stops with them!
(although PlusNet is now owned by BT, even if they don't make much of that fact...)
PlusNet are pretty good at getting BT Open Reach engineers out.
BT have been having some major outages recently which I suspect are due to network upgrades.
[I] “ What use our work, Bennet, if we cannot care for those we love? .”
― From BBC TV/Amazon's Ripper Street.
[/I]
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