rb968
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| posted on 6/10/11 at 03:52 PM |
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DVLA - Good service shocker..........
OK so this refers to my other thread here
Sent a rather long letter of complaint yesterday first class to Carlisle to the office manager.........
11am this morning get a call from the Customer Services Manager saying she has had my letter, offering her sincere apologies for the treatment. If I
send her a cheque for payment of registration and tax she will see to it that it gets registered straight away.
Confirmed I was getting a Q Plate and said that she will be having words with the member of staff in question.
Excellent stuff and rather in contrast to her colleague who dealt with me or rather was too busy to.
Cheque is in the post so here's hoping a tax disc will be winging its way to me in the near future.
Celebratory beer in order I think!
Rich
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Bluemoon
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| posted on 6/10/11 at 04:00 PM |
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Cool looks like you should get it sorted much quicker than I did, don't hold your breath mind...
Dan
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myke pocock
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| posted on 6/10/11 at 04:36 PM |
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As some will know, I too had 'dealings' with Carlisle DVLA. I took it to my MP and eventually got two letters from the DVLA Head of
Customer Service and Compliance. Why two? Well he didnt address my issues directly in the first!!!
To quote from the second letter dated 20/7/2009. "As a direct result of your complaint I have asked for a reminder to be issued to all staff
concerned, advising them of the correct procedure to be followed when dealing with similar circumstances. They have also been reminded of the
importance of keeping customers informed of instances where delays may occur". In addition "I hope that we can put this regretable
incident behind us, and trust that any further dealings you may have with the Agency and with Carlisle LO in particular will leave you in a far more
favourable impression of our operation". So in a nutshell, they may look after me in the future but sod anyone else although you look to have
got some sort of personal recognition now Dan. Good on you.
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rb968
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| posted on 8/10/11 at 04:58 PM |
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And finally......
Got my tax disc and reg number through the post today from the customer services manager who was good to her word and registered my car straight
away.
Just goes to show they can do it when they want to.
Plates made up and fitted. Tax disc older on........and its pissing it down.
Hoping to get first run out tomorrow, nearly three years in the making!
Rich
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40inches
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| posted on 8/10/11 at 05:17 PM |
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quote:
Originally posted by rb968
And finally......
Got my tax disc and reg number through the post today from the customer services manager who was good to her word and registered my car straight
away.
Just goes to show they can do it when they want to.
Plates made up and fitted. Tax disc older on........and its pissing it down.
Hoping to get first run out tomorrow, nearly three years in the making!
Rich
Only 3 years You don't hang about do you?
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obr_technology
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| posted on 9/10/11 at 05:30 PM |
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Haha, bloody typical.
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mrwibble
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| posted on 9/10/11 at 06:00 PM |
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well done, such a shame systemic and institutional attitude failures are so prevalent. is it any wonder the sympathy for public servants is very low
at this current moment in time.
quite what beats the pride out of people in doing a good job without an attitude that its all too much trouble is beyond me.
[Edited on 9/10/11 by mrwibble]
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