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Author: Subject: Problems contacting MK
nero1701

posted on 2/11/18 at 01:46 PM Reply With Quote
Problems contacting MK

Hi Collective....

On the 15th of September I placed an order for front and rear arches and website claimed 20 or 30 days for manufacture, I'm sure it was 20, but was changed to 30...

I got in touch 2-3 weeks ago to check progress and was told that the fronts were ready but not the rears.

I then got back in touch last week via the web and received the message that they were being chased up..

I've been trying to call them today and their number is no longer in service..

Anyone heard anything?

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nero1701

posted on 2/11/18 at 01:51 PM Reply With Quote
Its ok....

i've just heard they are moving workshop..

Guess I just got worried due to the past issues before the new guys took over!!

[Edited on 2/11/18 by nero1701]

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DavidW

posted on 2/11/18 at 05:11 PM Reply With Quote
The new guys are usually very responsive.
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Barkalarr
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Building: Caterham R300, Caterham Roadsport,Indy R1,Indy Zet

posted on 2/11/18 at 08:34 PM Reply With Quote
I spoke to them earlier today and theyíre moving to a new workshop - their phone number will be back online in a few days after the phone company has moved it. Theyíre using the kit car direct number on their website by the looks of things
So you can call them on that 0203 432 2679.
This is a temporary glitch but Iím sure will all be back online soon.

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40inches

posted on 2/11/18 at 09:24 PM Reply With Quote
Have a friend who ordered 2 rear arches at Stoneleigh. He is still waiting
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nero1701

posted on 2/11/18 at 09:24 PM Reply With Quote
Yeah, the had also contacted me via email a little after i had posted, hence the 2nd message..

was just getting worried after close to 50 days since order.

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40inches

posted on 2/11/18 at 09:29 PM Reply With Quote
quote:
Originally posted by nero1701
Yeah, the had also contacted me via email a little after i had posted, hence the 2nd message..

was just getting worried after close to 50 days since order.


Would be interested how you get on. My friend is still waiting, as of today! 5 months on

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Mash

posted on 3/11/18 at 10:26 AM Reply With Quote
I had some problems with some wheel arch protectors, and it did drag on for a few weeks, but I kept reminding them and they arrived eventually. Got the impression that they had had some issues but were almost resolved.

Well worth it when they did arrive though

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nero1701

posted on 3/11/18 at 11:40 AM Reply With Quote
They have told me about hat the items should be ready by Tuesday, Iíll pay a visit to them Saturday morning next week for a refund if Iíve not got them by then.
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big_wasa

posted on 3/11/18 at 04:13 PM Reply With Quote
Thatís not good, I was planning on ordering a few bits this week or next. I expect to wait a couple of weeks for bits made to order but I canít be doing with chasing after them week after week.
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Wolf1e

posted on 3/11/18 at 04:47 PM Reply With Quote
Hi guys

I spoke with Sean on Thursday as I am also waiting on carbon parts. He has apologised about the delay but they are have issues with the 3rd party supplies that make the parts due to a family issue.

Also with the moving of workshops it has been a bit chaotic.

They are just about to use new suppliers which I am happy to wait for as the winter is now on its way.

They are doing all they can to get these parts out, send him an email or ring them and they will explain.

Regards
Ian

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nero1701

posted on 8/11/18 at 04:17 PM Reply With Quote
Just as an update guys,

i received my parts yesterday from MK,

They were packaged well,
The rear arches are thick well coated and of an excellent quality,
the front arches, while of an acceptable quality just don't quite meet the weight or thickness of the rears, they are perfectly usable and I wouldnt complain about them,

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kitcardirect

posted on 8/11/18 at 04:42 PM Reply With Quote
Hi Ref Mk sportscars and kitcardirect,

We are currently in the process of moving workshop and this means we are between the existing unit and setting up the new unit ready to move in,

This is a much bigger premises to help us improve stock availability and customer support in kit production and delivery times,

Where possible we are trying to minimise business interruptions, But BT have not helped the cause by disconnecting the phone line and not activating this in the new premises immediately,

Unfortunately we are in their hands at present, BT have advise to have this actioned withing the next 7 days,

We have the temporary divert number of 0203 4322679 if you wish to make contact or via email on our contact page on the website,

or mail@mksportscars.com

Please feel free to contact us, and we thank you for your patience while this Premises move takes place,

Kind Regards KCD/Mk Sportscars





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big_wasa

posted on 8/11/18 at 05:06 PM Reply With Quote
Good to hear from the horses mouth as good customer service starts with good communication, I can wait a few weeks until you get settled.
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PAUL FISHER

posted on 8/11/18 at 11:52 PM Reply With Quote
Sounds like you have been busy, thanks for update, onwards and upwards, a little inconvenience now, for a even better service in the future 😎
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