nick205
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 posted on 27/10/06 at 11:13 AM |
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I really need a new job!
 [RANT]
I really feckin' have had enough of working hard for a sh1te company
You try your best to build good relationships with customers and give them a decent level of service and support, you even meet some interesting and
good people as a result. However the company behind you seems to do it's absolute best to totally feck it up at every single opportunity.
We're supposedly ISO9000 accredited. When asked if we get customer complaints our MD will happily say "ohn not not us, we just
don't get them". BuIIsh1T - nearly every customer complains about late and incomplete delivery. The reason we don't have any
customer complaints is because we're not allowed to log them in any way and be measured on them 
We publish monthly KPIs which show we have an on time delivery record of 97% - the real figure is 39% and no one will admit to it.
The "management team" as they refer to themselves are all in their mid 50's (not a problem being that age) and have been there 20+
years and basically cruising towards retirement. They have no will or desire to pro-actively change and improve the company and seem totally
oblivious to the real world and what customers expect.
[/RANT]
So....if anyone needs a very hard working and dedicated technical sales manager for electronic or electro-mechanical products or services please let
me know.....CV available Monday  
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TimC
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| posted on 27/10/06 at 11:29 AM |
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Trust me, you're not alone!
TC
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Jubal
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| posted on 27/10/06 at 11:34 AM |
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Don't bleat, do something! I just resigned to set up my own IT business. No-one to blame but myself from here on in. Eeeek
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nick205
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| posted on 27/10/06 at 11:44 AM |
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quote:
Originally posted by TimC
Trust me, you're not alone!
TC
Unfortunately I realise that's true
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nick205
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| posted on 27/10/06 at 11:45 AM |
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quote:
Originally posted by Jubal
Don't bleat, do something! I just resigned to set up my own IT business. No-one to blame but myself from here on in. Eeeek
need someone to help you market and sell your services?
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mistergrumpy
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| posted on 27/10/06 at 01:17 PM |
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Wow this sounds so much like the British Forces. Jack it in mate. I did in July against everything that was sensible. Retirement at 42, a good wage
and.. well.. can't think of much else but a lot happier now. A lot poorer but soon resolve that when I start work in 3 weeks. Good luck with it.
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Johnmor
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| posted on 27/10/06 at 01:27 PM |
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I sympathise, try working an the public sector when the goverment want to "modernise" , every thing is about targets and the truth goes
out the window.
Look around, and when the times right jump ship, and take all the knowledge you can with you.
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Moorron
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| posted on 27/10/06 at 02:32 PM |
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not just me pulling my hair out then. At my place the 2 who inherited the place couldnt tie there shoes. Yet at every corner blame others for not
doing things right......they are doing that to get out of the sh:t their 'planning' got them into.
To a degree its changing the way i have always looked at life. Which was improvement, the truth (u cant fix a problem if u dont air it) and self
judgement. Now with work and all i see out the window im turning to 'selfishness, greed and avoiding hassle'.
Im leaving if my missuses new job actually works (going self imployed, shes an hair dresser). Im not putting anymore effort into something that just
ignores it, then blames me for it.
Sorry about my spelling, im an engineer and only work in numbers.
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mistergrumpy
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| posted on 27/10/06 at 02:44 PM |
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^I think its your own fault^ for actually caring about work and having a bit of pride in what you do A sad state of affairs when it gets like this
ain't it. Refers me to the earlier posting of farewell common sense.
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Confused but excited.
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| posted on 27/10/06 at 03:23 PM |
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quote:
Originally posted by Jubal
Don't bleat, do something! I just resigned to set up my own IT business. No-one to blame but myself from here on in. Eeeek
NICE ONE! GOOD LUCK MATE.
Tell them about the bent treacle edges!
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pathfinder
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| posted on 27/10/06 at 06:03 PM |
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Yup England has lost the plot totally, they want the youth to be educated, the employers want you to work for nothing and the cost of living keeps
rising! First chance I get I’m getting out!
Work to live, don’t live to work!
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spunky
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| posted on 27/10/06 at 06:38 PM |
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Hey Nick, you just described my EX employer perfectly. If you haven't got too many years invested in the place then get the hell out. The reason
I say that is, I was at british sugar nearly 20 years, 10 of them were sh!t but I couldn't jack because of the potential redundancy package.
As a poster said, working in that enviroment begins to effect you outside work, it's just not worth it.
Having said that moving on to another company, is no garantee to be any better. Unfortunately everwhere seems to operate similar now.
I was lucky. the redundancy came, and i've spent 6 months partying and travelling, now summers over I'll get myself a job
All the best
John
The reckless man may not live as long......
But the cautious man does not live at all.....
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SixedUp
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| posted on 27/10/06 at 06:47 PM |
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Crickey. This thread makes me see my employer in a whole new light. Our management do actually care, especially about our customers, and although
I'm sure I can find stuff to grumble about, they generally treat the employees well, and try to do the right thing by us, even when it makes
life difficult for them.
Just wish they paid me more ... but that's the same everywhere, right?
Cheers
Richard
[Edited on 27/10/06 by SixedUp]
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Catpuss
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| posted on 27/10/06 at 07:08 PM |
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quote:
Originally posted by nick205
[RANT]
We publish monthly KPIs which show we have an on time delivery record of 97% - the real figure is 39% and no one will admit to it.
As I said shortly before I handed by notice in a few weeks back :
"There are lies, dam lies and KPIs"
When the focus becomes achieving KPIs and not customer satisfaction something has gone horribly wrong.
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Peteff
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| posted on 27/10/06 at 07:40 PM |
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I just had to look up what a KPI is.
I don't work so I don't care I don't set my targets too high, that way I'm never too disappointed.
yours, Pete
I went into the RSPCA office the other day. It was so small you could hardly swing a cat in there.
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locoboy
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| posted on 27/10/06 at 08:46 PM |
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How do you manage to pass your ISO audits if no records are kept?
have set up and put into practice 2 ISO Quality Management Systems over the last 5 yers in 2 differnt companies and have managed to survive all 5
annual quality audits (grillings!) with not even a minor non-conformance to my name.
believe me you need to show records for EVERYTHING!
I guess someone must be wasting time making up fake records rather than spending time conforming to the procedures that should safegard against all
the customer complaints
ATB
Locoboy
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Simon
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| posted on 27/10/06 at 11:09 PM |
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Wifey was involved in ISO9001 for a previous employer, and described it as meaning so long as you can make the same mistake continuously, you'll
be fine
ATB
Simon
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nick205
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| posted on 28/10/06 at 10:56 AM |
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It's not just me then
I'm considering new career options at the moment which include Tree Surgeon and
Plumber.
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Catpuss
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| posted on 28/10/06 at 11:50 AM |
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quote:
Originally posted by Simon
Wifey was involved in ISO9001 for a previous employer, and described it as meaning so long as you can make the same mistake continuously, you'll
be fine
ATB
Simon
Wasn't it something like:
9003 - You have a procedure
9002 - You wrote it down
9001 - You bullshit that you know what it is
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Peteff
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| posted on 28/10/06 at 12:05 PM |
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ISO approval is like a very expensive chain letter. If the job gets done and the end result is good I would rather deal with someone who knows what
they are doing than someone who has a certificate.
yours, Pete
I went into the RSPCA office the other day. It was so small you could hardly swing a cat in there.
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Russ-Turner
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| posted on 28/10/06 at 02:29 PM |
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quote:
Originally posted by nick205
It's not just me then
I'm considering new career options at the moment which include Tree Surgeon and
Plumber.
Go for the plumber mate! My mate works on average three days a week for himself and is laughing his balls off. Did have to pay for his Corgi registry
and all that though. He's loving it.
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Jubal
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| posted on 29/10/06 at 09:27 PM |
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quote:
Originally posted by Confused but excited.
quote:
Originally posted by Jubal
Don't bleat, do something! I just resigned to set up my own IT business. No-one to blame but myself from here on in. Eeeek
NICE ONE! GOOD LUCK MATE.
Cheers for that! All such best wishes (and any sales leads) gratefully accepted. Top quality managed voice/IT services for small/medium businesses is
the game.
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Lawnmower
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| posted on 29/10/06 at 10:47 PM |
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quote:
Originally posted by nick205
[RANT]
I really feckin' have had enough of working hard for a sh1te company
You try your best to build good relationships with customers and give them a decent level of service and support, you even meet some interesting and
good people as a result. However the company behind you seems to do it's absolute best to totally feck it up at every single opportunity.
We're supposedly ISO9000 accredited. When asked if we get customer complaints our MD will happily say "ohn not not us, we just
don't get them". BuIIsh1T - nearly every customer complains about late and incomplete delivery. The reason we don't have any
customer complaints is because we're not allowed to log them in any way and be measured on them
We publish monthly KPIs which show we have an on time delivery record of 97% - the real figure is 39% and no one will admit to it.
The "management team" as they refer to themselves are all in their mid 50's (not a problem being that age) and have been there 20+
years and basically cruising towards retirement. They have no will or desire to pro-actively change and improve the company and seem totally
oblivious to the real world and what customers expect.
[/RANT]
So....if anyone needs a very hard working and dedicated technical sales manager for electronic or electro-mechanical products or services please let
me know.....CV available Monday
You must be my long lost siamese twin, living a parallel life!
As for ISO crap, the independant audits are done independantly, by someone who doesn't know what the firm does, or why or how they do what they
do (or dont do). All the audit is interested in is that any forms are filled in properly, under the premise of having a paper trail, so that if
somthing goes wrong, the customer is not happy, or there are quality issues, then they can be identified so remedial action can be taken. remedial
action been prompted by a non-compliance form. How many customers have told me they are not happy with aspects work, a few. How many 'non
compliance/corrective action forms' have I even seen-NONE.
Ever tried asking for a new form o be created (me been the professional so actually having to do the work, deal with customers and knowing how the job
works). Bosses not interested, as have enough forms already (but their crap) which are already perfect. Updating working practice to take into
account the iso feedback... that would need a proactivce boss.
As long as they pay lip service to iso, then it all looks fine.
(well have just had a week off, and am back at work tomorrow, can you tell?)
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JackNco
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| posted on 31/10/06 at 03:24 AM |
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quote:
Originally posted by Jubal
Don't bleat, do something! I just resigned to set up my own IT business. No-one to blame but myself from here on in. Eeeek
Oh ya what u doing then, may be pestering you for a job in a couple of years
Some people are worried about the difference between right and wrong. I'm worried about the difference between wrong and fun.
O'Rourke, P.J. (1989), Holidays in hell. London (Picador)
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Jubal
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| posted on 31/10/06 at 08:56 PM |
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quote:
Originally posted by JackNco
Oh ya what u doing then, may be pestering you for a job in a couple of years
See above
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