SeaBass
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| posted on 23/3/12 at 12:16 PM |
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123-reg Nightmare
I've used 123-reg for domains for sometime...
Suddenly in November last year money was taken from my Paypal account for a domain renewal I had intended to let lapse. Only then do I discover that
my Paypal account had a standing payment authorisation from 123-reg from a different domain I'd only just regisitered.
123-reg had decided to use Paypal across my domains and take out money whenever they fancied. I disputed it both with themselves and Paypal but
didn't get the money back and have a domain for another year that I don't want.
I've just gone to alter some forwarding details - only to find my 123-reg account has been disabled and they want £12.50 admin fee to resurrect
it. Why - because apparently me questioning the Paypal debacle was a "payment irregularity"
Needless to say they won't be getting another penny from me!
I am absolutely fuming with rage. I'm normally very placid but this has just made my blood boil...
My advice would be not use them ever. I will not type out my true feeling on a public forum!
Sorry guys just needed to vent!
Any suggestions for a decent and above board domain registrar?
[Edited on 23/3/12 by SeaBass]
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Ninehigh
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| posted on 23/3/12 at 12:46 PM |
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Godaddy?
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dhutch
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| posted on 23/3/12 at 01:21 PM |
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How annoying, use 123reg myself, only for domain registation normally, although dads currently using them to host a site, not issues to date but that
would nark me a lot. Only other site i use is namescheap as they offered a cost effective method of whois optout for a .net name.
Daniel
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MikeCapon
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| posted on 23/3/12 at 01:52 PM |
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I use GoDaddy. Good but not the cheapest.
My colleague uses 1&1 who do seem very Locost.
HTH
Mike
And thanks SeaBass. I'll avoid 1-2-3.....
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dave
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| posted on 23/3/12 at 02:15 PM |
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Been there, shower of sharlatans
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Confused but excited.
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| posted on 23/3/12 at 04:46 PM |
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Seems to be a UK based company, so complain to Ofcom.
By the way, you can't just let a domain lapse, you have to cancel it or they will just keep taking the money.
[Edited on 23/3/12 by Confused but excited.]
Tell them about the bent treacle edges!
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Dick Axtell
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| posted on 23/3/12 at 05:12 PM |
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quote:
Originally posted by dhutch
How annoying, use 123reg myself, only for domain registration.............
Same here. Nonetheless, still grateful for the early warning, and for the suggested alternatives.
Work-in-Progress: Changed to Zetec + T9. Still trying!!
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snakebelly
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| posted on 23/3/12 at 06:20 PM |
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freeparking.co.uk been with them for 8 years now hosting over 10 domains for dns etc very good
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mads
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| posted on 24/3/12 at 02:55 PM |
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http://www.orchardhosting.com - been with them for about a decade.
We gain knowledge faster than we do wisdom!
Life is not a journey to the grave with the intention of arriving safely in a pretty and well-preserved body, but rather to skid in
sideways, thoroughly used, totally worn out and loudly proclaiming... "f*ck, what a trip!"
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SeaBass
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| posted on 26/3/12 at 01:21 PM |
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quote:
Originally posted by Confused but excited.
By the way, you can't just let a domain lapse, you have to cancel it or they will just keep taking the money.
[Edited on 23/3/12 by Confused but excited.]
Bullcrap. You register a domain for a set length of time. If you chose not to take action it lapses.
On what authority can anyone "just keep taking the money"
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se7en
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| posted on 26/3/12 at 01:48 PM |
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I used 123-reg for a goodly number of years both for my own site and for my customers sites.
I stopped using them when they ignored letters from me about the double payment for my domain for about 5 years. Never got an answer and never got my
money back, so I abandoned them and have never gone back. I moved all my customers away from them as well.
Their loss is someone else's gain.
[Edited on 26/3/12 by se7en]
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dhutch
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| posted on 26/3/12 at 02:46 PM |
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quote:
Originally posted by SeaBass
Bullcrap. You register a domain for a set length of time. If you chose not to take action it lapses.
On what authority can anyone "just keep taking the money"
Indeed.
Which is certain the impression you get from the "give us money now or you will loose you domain name forever, money money money, now now
now...." type emails you get a month, week and day before it expires.
Daniel
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wilkingj
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| posted on 26/3/12 at 03:59 PM |
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I use Easily.co.uk.
It was reccomended to me by a work colleague who manages 25,000+ domains plus our external customers Domain Names as well.
He has been a domain manager and registrant for 15+ years, and very definitely knows what he is on about.
I have not had any problems with Easily in over 15 years.
Also you can talk to them on the Phone, which is a BIG plus point.
I have two domains with them and they have been very good.
They email me asking me to renew my domains. I then pay using my card. Simple enough for me.
What every you do, do NOT register with any comapny that registers your Domain in their name, and then tries to hold you to ransom when you try to
shift your hosting to another company. Less scroupulous companies register it in their name NOT yours, then they own the Domain name and let you use
it. YOU need to be the Named Owner of the Domain.
Its amazing what you learn when you sit opposite someone like him for 15+ years! (oh... and I did not work for Easily either!)
Just my 2d's worth.
1. The point of a journey is not to arrive.
2. Never take life seriously. Nobody gets out alive anyway.
Best Regards
Geoff
http://www.v8viento.co.uk
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Proby
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| posted on 26/3/12 at 06:28 PM |
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I'd avoid 1&1 too! I had major problems, like you. I had actually cancelled a domain, and then made sure I cancelled the direct debit. Next
thing I know I have debt collectors phoning and sending letters for £7.13 or something stupid. 1&1 refused to communicate stating they had
'sold the debt'. I was really annoyed as I've never defaulted a mortgage or loan payment in my life! I took advice in the end and
ignored every letter they sent. 2 years later the debt collectors gave up. 1&1 would never ever get a recommendation from me, not in a million
years!!! Bunch of tossers.
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SeaBass
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| posted on 26/3/12 at 07:09 PM |
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So I phoned them today at work. I was transferred once from a mumbler and the eventual guy on the phone sounded sheepish and intimidated - I was NOT
abusive but asked some basic questions.
He could not provide his full name or employee reference (ready for it - data protection mwlol), he could not provide details of the head of customer
service I could write to - in fact he claimed there was no management structure!
Turns out I currently have 6 domains managed (or not!) by them.
They are refusing to assist me to transfer my domains to another registrar and keep trying to get me to pay the £12.50 charge.
Does anyone involved with domain registration know if this is legal or against a code of conduct?
I think I'll contact nominet next.
JC
[Edited on 26/3/12 by SeaBass]
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123regonline
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| posted on 27/3/12 at 11:27 AM |
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Hello,
My name is Nerys and I work for 123 Reg.
I would like to look into this for you. So I can do this can you confirm a domain name or a a support ticket ID?
Regards,
Nerys
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Steve Hignett
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| posted on 27/3/12 at 12:04 PM |
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quote:
Originally posted by 123regonline
Hello,
My name is Nerys and I work for 123 Reg.
I would like to look into this for you. So I can do this can you confirm a domain name or a a support ticket ID?
Regards,
Nerys
Fair play!
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SeaBass
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| posted on 27/3/12 at 12:06 PM |
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Nerys - I appreciate the stunning PR exercise but there's nothing to look into. The simplest solution is that you reinstate my account so I can
manage domains I've paid for.
One such domain is jamescollin.co.uk
Steve - I'll let you know if anything comes of it... similar threads on the web have suddenly seen a "123reg employee" and have come
to nothing. I've been doing my research.
JC
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SeaBass
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| posted on 27/3/12 at 02:28 PM |
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Amazing -
I've had a phonecall from 123-reg and my account has been reinstated.
I'll leave it at that.
JC
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McLannahan
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| posted on 27/3/12 at 02:34 PM |
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I think that's damn good customer service! More than can be said for FastHosts.... (hopeful silence as they wade in and sort out my issues... )
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