Jon Ison
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| posted on 22/7/04 at 09:11 PM |
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Broadband Recomendations
So who should i choose,
AOL is crap full stop, had nothing but trouble from day one, time to change.........
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JoelP
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| posted on 22/7/04 at 09:21 PM |
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i would say avoid NTL too, i've had no good service from them. line seems very slow too.
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hortimech
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| posted on 22/7/04 at 09:34 PM |
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I use freedom 2 surf. 22.50 a month, monthly contract, no limits, no hassle, can connect more than 1 computer, highly recomended
Why does everything happen to me
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Chris_R
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| posted on 22/7/04 at 09:40 PM |
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I've got Pipex xtreme solo. It's £19.99 per month and it's not bad.
A bit of slapstick never hurt anyone.
http://www.chris.renney.dsl.pipex.com/
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Staple balls
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| posted on 22/7/04 at 09:52 PM |
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eclipse.net here, great service, not the cheapest
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stephen_gusterson
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| posted on 22/7/04 at 10:23 PM |
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I have had ntl broadband for nearly 3 years. I guess its been down a total of 4 or five days in that time.
generally, its a good service when working, but i have heard customer support isnt great. same for other i guess
atb
steve
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lewis635
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| posted on 22/7/04 at 11:26 PM |
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Try www.metronet.co.uk They are pay as you go broadband £10 a month with a max of £25
I am on all day everyday and my monthly bill is around £12. also only 3 month min contract. i cant praise them enough
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Jon Ison
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| posted on 23/7/04 at 06:21 AM |
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Cheers, keep em coming, anyone else on AOL?? Been with them a year, had very poor service, lots and lots of downtime and at the mo its at its worst,
if it stays on for 2-3 mins its a record, they have told us we can have 2 free months but what use is two free months of nothing ??
My son uses ebay a fair bit, he's had to stop cos it dissconects before he can get a item listed, writing e~mails is a pain too, it allways goes
just b4 you finished, this time of the morning it don't seem bad, but this evening if the last couple of months are anything to go by, forget
it.
Oh there techies have told us, "sorry, we give up on this one" "do you want the cansalations number?"
They are PANTS, not recomended.
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David Jenkins
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| posted on 23/7/04 at 07:20 AM |
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I'm on PlusNet - they have a whole range of broadband packages from £14.50 up to around £25, according to how
much data you want to ship per week/month. Top package is totally unlimited 512Kb broadband.
Service-wise they're one of the best (tons better than BT Internet!), plus they also respond to service requests and queries very rapidly, not
using premium-rate lines. E-mail queries get answered within about 6-7 hours. Oh - you get to talk to people in the UK as well!
You can also see their service status by looking on their website - they're very open about any problems they're experiencing.
David
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Dick Axtell
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| posted on 23/7/04 at 07:33 AM |
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quote:
Originally posted by David Jenkins
I'm on PlusNet: Oh - you get to talk to people in the UK as well!
You get to speak to a real human? Must be worth it just for that!
[Edited on 23/7/04 by Dick Axtell]
Work-in-Progress: Changed to Zetec + T9. Still trying!!
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simonH
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| posted on 23/7/04 at 07:33 AM |
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im on pipex 1MB realy fast no problems and helpfull support staff. unlimited downloads and only£25 + vat a month
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Dick Axtell
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| posted on 23/7/04 at 07:39 AM |
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Telewest
Not strictly a recommendation, altho' the service has been OK so far.
Customer support - totally different matter. More like "customer dissatisfaction service".
I'm using the cheapo 256k version, £17-99 pm, but you get to use the phone as well.
Work-in-Progress: Changed to Zetec + T9. Still trying!!
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Scotty
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| posted on 23/7/04 at 07:41 AM |
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another AYE for pipex 2½ years - no probs
PLEASE NOTE! All comments made by this person are to be considered "Tongue in Cheek" and are not meant to be taken seriously in any way - so there!
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DaveFJ
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| posted on 23/7/04 at 07:42 AM |
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Another factor to think about is the contention rate... IIRC BT ADSL is 50:1 and NTL is 5:1 !!
I have been using NTL's 600Mb (now 700Mb) serivice for 2 years and have no trouble whatsoever. excellent speed, clean and simple. I have heard
that the helplines are bad but I have never had to ring them.....
Dave
"In Support of Help the Heroes" - Always
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ChrisW
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| posted on 23/7/04 at 09:37 AM |
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My company will be launching an ADSL service on 1st September if you can wait that long? There will be some deals for the first few people who
connect too 
Chris
My gaff my rules
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Peteff
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| posted on 23/7/04 at 09:57 AM |
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Have a look on here Jon.....
http://www.adslguide.org.uk/
I'm on freedom2surf like hortimech. It's their £22.50 uncapped 512k package but they do some cheaper 1gig ones now with 1meg and 5meg
limits.
yours, Pete
I went into the RSPCA office the other day. It was so small you could hardly swing a cat in there.
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jollygreengiant
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| posted on 23/7/04 at 12:19 PM |
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I've been using NTL broadband for about 2 years and before that NTL dial up. The only problems that I have had so far have been related to
virus's. Recently I traded up to the 1meg service and I still have no real complaints.
I think its a bit like buying a car, you can pay a lot of money with high expectations and end up with a pig that just won't ever drive
right.
Enjoy. Hope this helps.
Beware of the Goldfish in the tulip mines. The ONLY defence against them is smoking peanut butter sandwiches.
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David Jenkins
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| posted on 23/7/04 at 12:35 PM |
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To be honest, most people here seem to be happy with their current company. Perhaps this thread would be more useful to everyone if we listed the
companies to avoid.
I'll start the ball rolling with BT Internet - indifferent service, incompetent impossible-to-contact support staff only available via
premium-rate lines, gross card-debit mis-management (they debited £150 off my credit card six months after I left them! I threatened them with a
report to the banking ombudsman, leaving the whole organisation open to loss of their credit card functionality - or at least severe embarrasment in
the eyes of the banking establishment). 
David
[Edited on 23/7/04 by David Jenkins]
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Staple balls
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| posted on 23/7/04 at 03:38 PM |
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to avoid:
BT openwound
BT yahoo
BT nexttradename
freeserve/wannadoo
and anyone else who's gonna be bringing bandwidth caps in.
BT provide an obsolete broadband system, the least they could do is make it cheap or faster without caps
/rant
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boost
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| posted on 23/7/04 at 03:48 PM |
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if you have cable in your area i would recormend buleyonder
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gjn200
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| posted on 23/7/04 at 07:30 PM |
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I use aol 1 meg, never gone wrong but, I connect through a dialler with my own modem ( not there crappy usb one) and then use Internet explorer. I
dont start there software at all.
<- Me!
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bob
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| posted on 23/7/04 at 08:51 PM |
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I'm using AOL broadband,no problems here jon.
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craig1410
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| posted on 23/7/04 at 11:41 PM |
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I've been with Pipex Solo for 2.5 years and although BT have screwed my line a couple of times, Pipex have given excellent service.
Costs me £23.44 inc vat per month for a 512k (50:1 contention) connection.
Pipex are consistently 5th or 6th fastest out of dozens of ISP's if you look at the www.adslguide.org speed tests and they have a bigger
customer base than almost everyone else. They have massive network infrastructure which gives them excellent resilience in the event of a failure of
part of their network.
HTH,
Craig.
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Ronin
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| posted on 24/7/04 at 10:35 AM |
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I've been with Telewest since they first started and have absolutely no complaints. Customer service has always been great, its faster than
anyone elses and there is no download cap. Also their contention ratio is much much lower than anyone elses. This is the maximum number of users
directed down the same line at the same time. All ADSL that connect through the telephone use BTs network which has a contention rato of 50 to 1,
which means you can have a maximum of 50 users accessing the net through the same node. The more users the slower your connection becomes ( remember
512k is the theoretical maximum speed!). Telewest and NTLs range from 20 to 1 right down to 8 to 1. This means that cable will usually appear to be
faster than ADSL.
As a side note I had to move to an area with no Telewest for 9 months and so went with BT Internet. They were absolutely dreadful. Always having
connection problems and their customer support didn't know the first thing about how their system works. I used my own internal modem as at the
time they wanted over £100 for theirs.
When I phoned them as I was having connection problems the woman who answered said "Have you checked the USB plug?"
"No," I said. "It is an internal modem."
"Never heard of that make," said the woman. "Unplug the USB lead and plug it back in".
"It doesn't have a USB plug," said I.
"How does it connect to your computer?" she asked.
"It's internal," I explained." It is connected straight onto the motherboard."
"That's clever," she said. "Where does the motherboard plug into the telephone socket."
I rest my case.
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