BenB
|
| posted on 16/3/10 at 08:15 AM |
|
|
They'll have agreed to the contract verbally but probably in the meantime they'll have sent you a T+C sheet which basically gives them as
many get-out-clauses as they want. Companies like BT have massive legal departments intent solely on "protecting" the company.
Anyway, in single man vs big buisness type cases it always comes down to the same thing- who is prepared to throw money at the problem. BT can afford
to and it would make sense for them to do so to prevent a precedent being set which would require them to pay out in other similar cases....
I'd speak to the customer services people and explain what remedial steps you've had to instigate and what problems it's caused you.
A good customer services dept will want to keep your custom and will give discounts etc accourdingly...
|
|
|
|
|
l0rd
|
| posted on 16/3/10 at 12:42 PM |
|
|
Well
Left work at 23:15 last night.
I work in the educational sector which means i need constand access at work in order to update files, check registers, emails of my learners
Monitoring reports etc....
Does this cover you?
And there aren't any unsecure Misters near me.
|
|
|
trogdor
|
| posted on 17/3/10 at 01:32 PM |
|
|
Hi,
I would not bother trying to take them to court, you will not win as there will be something in the T and C's to cover this kind of thing.
If you want some compensation them, contact the telecommunications ombudsmen. They will help you with your complaint.
Though you will have to raise the complaint fully with the relevant company and give them a chance to respond. The ombudsman will look into the case
for you assuming its in their terms of reference and give you a verdict.
But trust me all you will get is an apology and a token good will gesture.
[Edited on 17/3/10 by trogdor]
|
|
|
l0rd
|
| posted on 17/3/10 at 03:36 PM |
|
|
Already gave them the finger
Cancel all standing orders made and told them to feek off and do not require their services.
Got a USB Dongle as i was upset about both BT and virgin and i would not be giving them any money in any way.
[Edited on 17/3/10 by l0rd]
|
|
|
cd.thomson
|
| posted on 17/3/10 at 03:37 PM |
|
|
you sound like a wonderful customer to deal with!
Craig
|
|
|
donut
|
| posted on 18/3/10 at 02:02 PM |
|
|
Cutting off nose to spike your face comes to mind!
I appreciate the frustration but surely you could wait a few weeks?
I have been with BT for 7 years and the interweb has been down for 1 morning a few weeks ago. I can't really fault them but then again i guess
you only know how good a company is when things go wrong.
Andy
When I die, I want to go peacefully like my Grandfather did, in his sleep -- not screaming, like the passengers in his car.
http://www.flickr.com/photos/andywest1/
|
|
|
