zxrlocost
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| posted on 6/11/05 at 10:57 PM |
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Where do I stand!!!!
Hi
any advice please I searched high and low for a specific product, which most are into the Łk a few are about 600 quid and after some searching I
couldnt find it better than this I also couldnt find cheaper one anywhere else? ie it was as if this company was the only ones selling it, ?? also if
you put the name into google it didnt find that item anywhere else
anyway I bought it for 610 quid it came and its excellent. full credit to the blokes service(wanka)
But Ive been ripped big style(wasnt to know)
The thing as far as I can see isnt called anything like what he calls it on his website... its totally different
and now i KNOW the proper name its bleeping 349 quid delivered elsewhere.. it would have been impossible to find without knowing the proper name as its
not a specific make!
349 quid!!!
what can I do its got guarantee etc so hes all legit
thanks chris
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dave dickson
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| posted on 6/11/05 at 11:02 PM |
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If you boiught it on-line, Distance Selling laws apply, which give you a certain amount of time to return the product if its unwanted. You have to act
quickly though, and may have to pay a handling/stocing fee to the guy.
Im not sure of the details, someone else here is bound to know more than me.
Or maybe google Distance Selling laws.
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zxrlocost
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| posted on 6/11/05 at 11:02 PM |
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cheers mate but purchased it over the phone hes down south
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Hellfire
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| posted on 6/11/05 at 11:06 PM |
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If the goods are not faulty then you're stuffed. It is up to the seller's descretion whether he accepts the goods back or not... he is
more than entitled to refuse of course. Grovelling is always a good place to start as you have more to loose than he does.
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Wadders
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| posted on 6/11/05 at 11:11 PM |
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i'm really curious as to what sort of product your talking about?
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zxrlocost
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| posted on 6/11/05 at 11:14 PM |
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special printer that prints metallics(properly and prints onto metal paper!
didnt want to get to technical thats all wasnt being stuburn
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stevebubs
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| posted on 7/11/05 at 01:32 AM |
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quote:
Originally posted by zxrlocost
cheers mate but purchased it over the phone hes down south
I think (but am willing to be corrected) that you'll find distance selling laws also apply to telephone orders.
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indykid
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| posted on 7/11/05 at 08:31 AM |
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not very helpful, but i'll have a batch of tenners when you're up and running
tom
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flak monkey
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| posted on 7/11/05 at 09:32 AM |
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quote:
Originally posted by stevebubs
quote:
Originally posted by zxrlocost
cheers mate but purchased it over the phone hes down south
I think (but am willing to be corrected) that you'll find distance selling laws also apply to telephone orders.
I think you are right. Anything you didnt buy in person, i.e. bought by mail order is covered by the distance selling regs.
http://www.dti.gov.uk/ccp/topics1/facts/distancesell.htm
David
Sera
http://www.motosera.com
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andyharding
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| posted on 7/11/05 at 09:38 AM |
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You have the product you want so what's the problem?
Are you a Mac user or a retard?
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Syd Bridge
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| posted on 7/11/05 at 09:40 AM |
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Try Trading Standards.
Goods must be described accurately and properly, with no intention or otherwise to mislead. Sale of Goods Act. Year???
If the description is not concise, then he's worthy of a visit from Trading Standards officers.
Most County Councils have a Trading Standards Dept.
Syd.
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Gav
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| posted on 7/11/05 at 09:42 AM |
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Youve got 7 days to contact him by a written letter fomr recieving the goods, requesting that all money be refunded and he must arrange to collection
of the item(s) in question.
heres a few links of interest, also if you do a search their is a .doc template for you to send to fill out and send to the guy, make sure you get it
sent first class and a signed for delivery to make sure he got it.
http://www.oft.gov.uk/Business/Legal/DSR/default.htm
http://www.consumerdirect.gov.uk/your-rights/fs_c01.shtml
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zxrlocost
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| posted on 7/11/05 at 10:11 AM |
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ok thanks
but the only thing I can have him on is that he totally changed the name
which I think is legal
Ive already used the item and its electrical
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slim Jim
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| posted on 7/11/05 at 12:56 PM |
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We have to obey some distance selling rules and one of the points we have to 'obey' is:
Right of cancellation - a consumer ordering products by telephone or by
letter/e-mail/fax has a right to cancel the order up to 7 business days
from the day after delivery, whether or not the product is defective. The
only exceptions to this are if a product has been custom made for the
consumer or if it is a type of product which could have deteriorated e.g.
bags of cement. Make sure the consumer understands that they have this
right of cancellation, but that if they want us to collect the products,
they will be liable for our costs, which in practice will be a 15%
restocking charge.
(The 15% is something we decided upon so will vary from place to place)
Baesd on this, I believe, you can return it for a refund (full price less a handling charge a tthier discression) without any argument from them.
The other thing is did you pay by cresdit card? If so contact the credit card company as they will (should) back you if you have a case!
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