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Misprice
Snuggs - 20/12/10 at 09:48 AM

Anyone ever had a misprice honoured by Virgin Atlantic /Virgin Holidays.

Managed to book a very good deal yesterday. I have had a confirmation email but no further communication from them yet.

The deal was removed from their site very quickly so I presume that they were aware of the error.

[Edited on 20/12/10 by Snuggs]


spdpug98 - 20/12/10 at 10:24 AM

I can't give you an answer but was it the Florida 2011 Christmas holiday you booked, by the time we found out about it and got on line they had pulled it....gutted


Snuggs - 20/12/10 at 10:26 AM

Yep


spdpug98 - 20/12/10 at 10:39 AM

I hope you get it for the price advertised


blakep82 - 20/12/10 at 10:40 AM

if the price was advertised and you booked it, you pay the advertised price. basic trading standards
conformation emails are normally automatic i think, so i wouldn't worry about it


Peteff - 20/12/10 at 10:43 AM

No but we got a double the difference refund from Tesco. We bought a Scrabble game at £9.99 and were charged £14.99 on the till, went to the desk and they refunded 2x£5 so it cost us £4.99 Beats Disneyland any day.


blakep82 - 20/12/10 at 10:53 AM

went to the shop the other day ffor milk, paid with a tenner, and got 2 fivers back in my change. beat that!


loggyboy - 20/12/10 at 11:09 AM

quote:
Originally posted by blakep82
went to the shop the other day ffor milk, paid with a tenner, and got 2 fivers back in my change. beat that!


We went to asda to get a Silver microwave, it was £40 reduced to £20, it didnt come up so she had to overide it and typed in £2.00 rather than £20.00. As we were buying other items the total came to enough to disguise the mistake.
We later found out it was only the white ones that were supposed to be reduced to £20, so we got a £40 M/W for £2.

Bargain.


blakep82 - 20/12/10 at 11:18 AM

ok you win so far the others have still been a big expense even with discount, but a £38 discount down to 2 quid, you win it


Stott - 20/12/10 at 11:45 AM

If you booked it and paid in full there is a good chance they may honour it however they don't have to.

I think as it's a service you have booked and you have not yet technically recieved the goods you have paid for, there is still a window of opportunity for it to be cancelled.

If you go to a shop and buy a product at an advertised price which is incorrect, once the money and goods have changed hands the vendor has no legal comeback. Vendors do not have to honour advertised prices though if a mistake has been made. So you couldn't ring something worth £30 through a till then say "well it says £2 on the shelf" and get it for £2. If you do it's at the sellers discretion. If it goes through at £2 however without anything being said then it's yours - if that makes sense.


I think a similar major price mistake was made with something like this earlier on in the year but I forget what it was for. Everyone went nuts and bought said item but the seller didn't honour the advertised price. Virgin are a good company to deal with though in my experience so fingers crossed.

ATB
Stott


Snuggs - 20/12/10 at 03:48 PM

Not looking good at the moment.

My account says "Unable To Access - Booking Suppressed "


However the is a pending transaction on my credit card.


donny - 20/12/10 at 04:27 PM

SWMBO walked out with a 12 pack of loo roll on the trolley that had not been scanned / paid for. Went back the next day and got to keep said item and was given Tesco vouchers for being honest.

Donny


prawnabie - 20/12/10 at 04:29 PM

quote:
Originally posted by blakep82
if the price was advertised and you booked it, you pay the advertised price. basic trading standards
conformation emails are normally automatic i think, so i wouldn't worry about it


Not correct, Unless money has exchanged hands they do not have to honour the deal


Snuggs - 20/12/10 at 06:26 PM

Got the call saying that they are not going to honour it.


Didn't want to go to Florida for xmas anyway.


Ninehigh - 20/12/10 at 07:38 PM

quote:
Originally posted by loggyboy
quote:
Originally posted by blakep82
went to the shop the other day ffor milk, paid with a tenner, and got 2 fivers back in my change. beat that!


We went to asda to get a Silver microwave, it was £40 reduced to £20, it didnt come up so she had to overide it and typed in £2.00 rather than £20.00. As we were buying other items the total came to enough to disguise the mistake.
We later found out it was only the white ones that were supposed to be reduced to £20, so we got a £40 M/W for £2.

Bargain.


SWMBO does this a few times by accident. Last time she argued that the Mccoy's crisps were on 2 for 1, so she ended up getting them 2 for 1. That night I noticed on the other packet that it was a voucher for 2 for 1 on curries!


02GF74 - 20/12/10 at 08:12 PM

quote:
Originally posted by Snuggs
Got the call saying that they are not going to honour it.


Didn't want to go to Florida for xmas anyway.



good job then, far better off building snowmen in Britain I say.