Order yesterday morning a load of parts from GTS Tunning. Arrived today at lunch time. Great service!!
Don't know what all the complaints are about!
Order yesterday morning a load of parts from GTS Tunning. Arrived today at lunch time. Great service!!
Glad to hear it...
Here we go again...
Good for you 
Good to hear 
chuckle
At least two lots of positive (probably) unprompted feedback now
[Edited on 9/5/07 by andyps]
Thumbs up for GTS from me too. Order ball joints 2 days ago, they arrived today. Very impressed.
edited.. after reading a few threads in here not worth me moaning
[Edited on 16/5/07 by ibakes]
edited to remove rant 
but why is there a gts section with quotes like this from the GTSOC forum, not very nice 
quote:
I don't expect to see this posting copied onto Locostbuilders. I'm not supporting that site any longer.
quote:
Originally posted by ibakes
edited to remove rant
but why is there a gts section with quotes like this from the GTSOC forum, not very nice
quote:
I don't expect to see this posting copied onto Locostbuilders. I'm not supporting that site any longer.
yeah been trying email, land line and mobile
I'm also sure that this is a great section for people with a GTS kits and shouldnt really just single one person out
quote:
Originally posted by ibakes
yeah been trying email, land line and mobile
quote:
Originally posted by Simon W
Thumbs up for GTS from me too. Order ball joints 2 days ago, they arrived today. Very impressed.
quote:
Originally posted by Simon W
I might actually be having to revise my opinion unless I hear from GTS by end of business Tuesday. Steering rack ordered on 15th.. so far no steering rack has arrived and no reply to my 2 emails enquiring as to the status of the order received.
quote:
Originally posted by Simon W
Thumbs up for GTS from me too. Order ball joints 2 days ago, they arrived today. Very impressed.
I have a feeling that he only gets back to the people he wants to I had a list of around 15 receptionists names taking messages when I was trying
to get my part back and must have called in the region of 50 times and 30 emails, all this was because he contacted me saying he could do the work
From my short experience I wish he could delegate some control to some of his staff to make it run smoother.
I wish him all the best in the continued future of his company for himself and people on here and hope something changes.
PS. Flak.. Loving your new avatar
[Edited on 5/6/07 by ibakes]
I told you, phone his mobile: 07859005985 and yuo should be able to get through easy enough.
[Edited on 9/6/07 by flak monkey]
quote:
Originally posted by flak monkey
I told you, phone his mobile: 07859005985 and yuo should be able to get through easy enough.
I am not going to break my neck trying to call him over and over on his mobile. I am the customer. I will just get my credit card company to charge back the money he has taken and let him deal with the merchant fine.
Do as you like. Wont be the first time its happened.
Ok, the quick rack (2.4) finally arrived today. Now... as I dont trust them atall how do I tell that this is definetely a quick rack (2.4 ratio) and not the cheaper one?
the 2.4 refers to the number of turns from lock to lock - just clamp a wrench on and count revolutions from one end to the other. I strongly doubt he'd con you though, its not the sort of blag you could get away with.
Ever heard the saying:
Everything comes to he who waits?
Or maybe:
Patience is a virtue?
Please be aware that all comments of this nature are made with tounge firmly planted in cheek.
quote:
Originally posted by BKLOCO
Ever heard the saying:
Everything comes to he who waits?
Or maybe:
Patience is a virtue?
Please be aware that all comments of this nature are made with tounge firmly planted in cheek.
I'm not going to get into an arguement over this, it just aint worth it, but 3 weeks from order to delivery, for a non stock item, is not an
unreasonable lead time. IMHO.
Generally speaking most kit companies will dispatch v.quickly on stock stuff (eg. Your ball joints). When they have to order in they will send it out
as soon as they are in receipt of the item.
Perhaps you need to revise your expectations a little.
Or go elsewhere, pay more, and wait just the same.
quote:
Originally posted by BKLOCO
I'm not going to get into an arguement over this, it just aint worth it, but 3 weeks from order to delivery, for a non stock item, is not an unreasonable lead time. IMHO.
Generally speaking most kit companies will dispatch v.quickly on stock stuff (eg. Your ball joints). When they have to order in they will send it out as soon as they are in receipt of the item.
Perhaps you need to revise your expectations a little.
Or go elsewhere, pay more, and wait just the same.
3 weeks is perfectly acceptable since he says 28 days for non stock, i think most people would agree its the communication thats the sticking point. Definately needs addressing really.
Hi Simon W. The rack is going to be a rally desighn item so will be a genuine 2.4 ratio.
Although rally desighn would have had it in your hands in 24hrs.
cheers matt
Racks also available from Partco. At least 2 months ago, anyway. And quick ratios!
I had decided on a GTS Panther as my next kit but have decided I cannot risk my hard earned cash on a company that seems to treat it's customers
in such a way. I have seen posts on here saying that Darren reads but doesn't reply to emails....
WHAT?????
Is it me???
Why have an option to contact the company if this is just ignored??
I emailed GTS on June 26th saying that I had decided on a panther kit, I would like a brochure and were they going to be at Newark... I got an
auto-reply saying that they aimed to get back to me within 6 hours. 12 days later and of course, no email, phone call or nothing.
I have also read that when calling GTS you should NOT with hold your phone number...Why, because they are screening calls so that disgruntled
customers are blanked? It was also suggested to me that at time of order I should 'be very firm about the delivery date and make it clear I
wasn't prepared to be messed about'
This considered, I think you'd have to have more money than sense to risk it on a company that seems to be constantly avoiding any form of
correspondance from customers who have already parted with their cash.
Needless to say, another manufacturer at Newark will be getting my order and deposit in 9 days time
quote:
Originally posted by spw1970
I had decided on a GTS Panther as my next kit but have decided I cannot risk my hard earned cash on a company that seems to treat it's customers in such a way. I have seen posts on here saying that Darren reads but doesn't reply to emails....
WHAT?????
Is it me???
Why have an option to contact the company if this is just ignored??
I emailed GTS on June 26th saying that I had decided on a panther kit, I would like a brochure and were they going to be at Newark... I got an auto-reply saying that they aimed to get back to me within 6 hours. 12 days later and of course, no email, phone call or nothing.
I have also read that when calling GTS you should NOT with hold your phone number...Why, because they are screening calls so that disgruntled customers are blanked? It was also suggested to me that at time of order I should 'be very firm about the delivery date and make it clear I wasn't prepared to be messed about'
This considered, I think you'd have to have more money than sense to risk it on a company that seems to be constantly avoiding any form of correspondance from customers who have already parted with their cash.
Needless to say, another manufacturer at Newark will be getting my order and deposit in 9 days time
quote:
Originally posted by BKLOCO
quote:
Originally posted by spw1970
I emailed GTS on June 26th saying that I had decided on a panther kit, I would like a brochure and were they going to be at Newark... I got an auto-reply saying that they aimed to get back to me within 6 hours. 12 days later and of course, no email, phone call or nothing.
You have had NO dealings with this company
[Edited on 8-6-07 by BKLOCO]
quote:
Originally posted by andyps have kept out of this one so far, but it would appear that SPW1970 has had some dealings with GTS - although they may not have been a transaction involving money so your comments are not justified.
BKLOCO wrote:
Good luck to you.
If you wish to buy an inferior product that is more expensive and still get fcuked around then that is clearly your perogative but why tell us?
Or are you also going to tell us why you prefer Tesco to Sainsbury's?
You people p1ss me off...
You have had NO dealings with this company but are still prepaired to rubbish it.
Unbelievable ignorance.
Well BKLOCO I have built up and run my own successful business for the past 14 years so I know how to treat customers. One thing's for sure, if
you fail to answer your phone, ignore messages or fail to carry out what you had stated you would you are going to be in big trouble no matter how
good your product is. Had I not read the comments on here about the communication problems with GTS I would have tried a second time. (And yes, I
know people are always quicker to complain than compliment).
I have seen dozens of postings and been contacted via U2U with warnings about problems that others have had in their dealings with GTS regarding lack
of communication. On the big plus side I can't find anyone who can fault the product but that doesn't help you if you cant get it!! (I used
a subcontractor years ago who was a first rate plasterer. He was always paid on time every time but started to let me down, therefore I had to stop
using him) No matter how good a product or service is, if it is not reliable then people wont take the risk of using them, me included.
Andyps's comment was correct. I have had experience of GTS and I'm sad to say that the lack of response compounded my fears.
I had made up my mind to use GTS to supply my new kit and have a budget of around £7500. If a customer came to me with a similar budget I
wouldn't ignore them...........!!!
So stop throwing your toys out of the pram and using unnecessary foul language which is rather pathetic.
On a different note, my earlier posting meant to say that I had emailed GTS on MAY 26th, not June but I'm not perfect but at least my spelling
and grammar is better than a few postings on here.....
[Edited on 8/6/07 by spw1970]
Woopy fcuking doo.
You have your own wonderfull company.
Do I give a toss?
Naa.
Go buy a nice shiney MK, Tiger or whatever else you fancy.
Enjoy....
But don't tell me I have more money than sense.
What I've actually got is a first class car from a very good manufacturer the components for which were delivered in a timely fasion, within
budget and I am receiving first class after sales service.
Perhaps it's all down to the way you approach people hey?
umm perhaps if i had an attitude like yours i might of get better service from Darren!
I have never ever had such a bad service from a company, a company that i when i have managed to talk to someone, i have not ranted or raved or made
un resonable demands but asked in a calm and rational way where the the parts are that i was charged for.
What really gets me is how many times GTS have stated that they are improving their systems but yet the amount of people who report to having bad
service continues to rise.
While i fully admit this might be because GTS are a victim of their own success it appears that GTS are not learning from their own history and are
simply generating an evan worse name for themselfs.
Based on my own experiences with GTS; I would recommend to anyone that they seriously consider another manufacturer.
[Edited on 8/6/07 by Gav]
>>>Perhaps it's all down to the way you approach people hey?
Oh yes, I suppose offering the guy 3 grand must have really irritated him........
For God's sake grow up and take some advice.
Stop ranting and look at it from a potential customer's point of view.
Learn to read......and write. A dictionary would be a good start.
It's a shame because there have been some really helpful contributions from many members on here but people who just hurl insults when someone
raises a valid point just irritate people therefore I wont dignify and more of your absurd comments with a reply as although you seem to have nothing
better to do, I actually have a life
Thanks Gav!
Someone who resides on Planet Earth!!!
Attitude?
you aint seen nothing yet....
I'm being quite subdued at present....
I would like to make it clear that I have no connection with GTS apart from being a satisfied customer. I do however get very angry at people who seem
to have a vendetta against anyone who is genuinely trying to provide a service to a small group of enthusiasts.
You people should be supporting companies like GTS.
Without them many of you would not have a car in the first place.
Who are you going to attack next?
Perhaps the aim is to put them out of business one at a time.
Whatever the reasons.
The attitude of some people on here to attack rather than support stinks and is not helpfull to the kit industry at all.
Most, if not all, of these threads start because someone with little knowlege of the industry has unreasonable expectations and posts their stupid
comments on here.
As an illustration:
I have been waiting for an item from an IT supplier for over a month now but I don't winge to all and sundry about it. I do what any sane
rational person does and take it up with the people that can do something about it (namely the company in question) not a bunch of people on a web
site....
quote:
Originally posted by BKLOCO
I do however get very angry at people who seem to have a vendetta against anyone who is genuinely trying to provide a service to a small group of enthusiasts.
You people should be supporting companies like GTS.
quote:
Originally posted by Gav
i can only simply relay what my experiences have been and they for the majority have been very very bad with GTS.
quote:
Originally posted by BKLOCO
But why do you feel you need to relay these experiences?
We all know there is always 2 sides to every story.
May I interject?
I also have a successful business (well, I did as of today; in business, you never know). I have learned that the kit car industry is run by
ENTHUSIASTS, and not pure business people as such. Therefore, the usual expectation of service/product is not the same. If you want the particular
quality of a certain company's cars, then you have to take the sometimes peculiar personalities of the people who own them; ie. other
enthusiasts, who are doing this for the love of cars, and not primarily to get rich (not that there's anything wrong with that!).
RK I have no doubt that Darren is passionate about his business and his cars but once you start selling your products or services it becomes a
business whether you like it or not and in return for money that you take from people they should expect to receive a basic level of service at the
very least.
I would consider responding to telephone calls and enquiries the most basic form of customer service there is and cannot understand how anyone can
argue with that!!
Many years ago my father was 'Station Manager' of an airline operating from a smallish airport called the West London Air Terminal which is
now known as Heathrow Airport and rather than get some flunky to face scores of angry passengers to tell them their flight had been delayed or
cancelled he used to stand on a chair and do it himself. He always said that people would rather be told something, even it is bad news than be kept
guessing as to what is going on. I suspect if Darren adopted the same stance the phone to GTS might quieten down a bit and people's fears and
frustrations would be a thing of the past.
Let's face it. Everyone these days wants the best quality products at the lowest prices albeit carrots from Tescos or Tv's from Comet. I am
fully aware that companies such as GTS operate on very low profit margins to keep prices low and should be applauded for that BUT without happy
customers you have no business in any case. I'm sure no kit car enthusiast expects shiny new workshops and hoards of office staff as the cost of
the kit would then be on a par with a tin top but just a voice at the end of the phone or a call to say people's orders have been delayed would
address most if not all of the negative comments I have read on here.
Just think, all that for the price of a few phone calls!!
In the case of GTS it appears that lack of customer communication is the big problem. Darren must buy in goods and materials to produce the kits so
how would he feel if HIS suppliers ignored his calls, emails etc? It's not rocket science to keep the customer updated.
In this case, no news isn't good news!
[Edited on 9/6/07 by spw1970]
Touche. A quick phone call or email doesn't take a lot of time.
However, I would add that it tends to be a case of "Keepittogether, keepittogether", as Kit said in Bowfinger, and many people have a little
trouble with time management.
I went out of my way to write a letter to what my staff told me was an unhappy client yesterday, but on some days I wouldn't have the time.
The business guy should remember that the happy customer tells 10 people, maybe, while the unhappy one tells at least 20. Even my bad arithmatic tells
me that's not a good thing if you want to keep eating.
Why can i not get threw to them!!! i've e-mailed but no reply
ordered 2 seats 7weeks back and still no seats!! after twice being told they'll be two weeks!!!! 
there customer service is wee poor imoa