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why do car dealers tell such lies
tony-devon - 21/11/11 at 08:33 AM

well Im assuming its a lie as I struggle to believe its actually feasible

3 year old VW golf 1.6FSi, it belongs to a wifes friend, she purchased it brand new, its now got 27k miles on it, she doesnt drive it hard, its always serviced at VW etc, shes fussy like that

but it was using 1l of oil every 300 miles

she complains to VW main stealer, their solution was to charge her a fortune for 4l of oil and tell her to carry it in the boot, apparantly its perfectly normal for high performance engines like that!!!

I would laugh if it wasnt so damned stupid


ReMan - 21/11/11 at 08:44 AM

Well I guess it shoul be
But inreality


jack_t - 21/11/11 at 08:45 AM

this makes me laugh 1.6 high performance
should have said to them "does this mean id have to cary 8 litres of oil if i had an r32 ( 3.2 litre) "
i just got a price off my local vw stealers for a 40k service
Price breakdown
major service £340
DSG oil change £235
Haldex Oil Change ( diff) £170

Total £745

so went to my local vw tuning specialist
the whole lot for £300


r1_pete - 21/11/11 at 08:46 AM

I'd say its utter rubbish, Mrs. and I have had our share of high performance cars, and never had any that use oil of any noticable significance.

Notice how the main stealers now refer to their operatives as Technicians, not Mechanics? the days of proper time served Mechanics who can diagnose problems are limitted, if the computer can't see the problem its down to the desk monkey to come up with some money making BS.


tilly819 - 21/11/11 at 09:13 AM

i would not be suprised if the car is just about to run out of warrenty?

dealer feeds you some bull and sells you some oil for the next month or so then once the car is out of warrenty they will be more than willing to take it in and fix it properly because they will be able to carge top price rarther than covering it under warrenty!

might be compleatly wrong but i would not be suprised if this was one of there dirty tricks

tilly


jossey - 21/11/11 at 09:14 AM

sales people LIE


David Jenkins - 21/11/11 at 09:59 AM

My daughter used to have a Golf GTi (Mk 4) and that did officially use oil - about 1L every 1000 miles or so. It was even written in the owner's handbook.

1L per 300 miles is a joke... there's something wrong with that engine. I'd be tempted to take it to a local VW specialist and pay for an independent engine check (compression, etc.).

I've had several Toyotas and 1 Ford over the past few years, and if I had to put in ANY oil between services I'd be worried...


mrwibble - 21/11/11 at 11:09 AM

i live next to a pair of car salesmen (father and son) and they're are w*nkers


theduck - 21/11/11 at 11:25 AM

My puma uses less oil and that has an oil leak!

EDIT thinking about it, rotaries use less oil than that abs they use it as part of the combustion process!

[Edited on 21/11/11 by theduck]


scudderfish - 21/11/11 at 11:37 AM

My Rover V8 uses less than that, and it's good at providing my chassis with a rust protection coating.


luke - 21/11/11 at 11:40 AM

Alot of the VAG group new engines use really thin oils such as 5w30, 0w30 which are almost like water. When i worked for a car accesories company you wouldnt go a day without a handful of customers wanting oil for VAG cars. I guess it been so thin it must just burn it.


MikeCapon - 21/11/11 at 11:41 AM

I worked for BL/Rover customer service in the early eighties and oil consumption was a regular cause for conflict between customers and dealers. To establish a benchmark for what was considered to be 'acceptable' oil consumption they came up with limits of 1 pint per 500 miles for normal use and 1 pint per 300 miles for motorway use.

When you think that this was back in the eighties and on top of that this was a manufacturer which was not renowned for the quality of their engineering to say that 1 litre per 300 miles is acceptable is, excuse me, fcuking ridiculous.

Dealers are notorious for spouting sh1te because 99% of their customers know nothing and hence believe it. Contact the manufacturer, in writing, to ask if 1 litre per 300 miles is the norm and acceptable for their cars. I bet a shiny sixpence you will get a very different reply.


Neville Jones - 21/11/11 at 11:55 AM

If you're in the AA, get them to have a look and they'll give you a proper report.

My Transit with a 280k engine, went to Scotland and back with no perceptible change in oil level. Over 1k miles and an old engine, and no oil burnt.

I'd be getting things in writing, real quick, and get a new engine on warranty PDQ.

Cheers,
Nev.


MikeRJ - 21/11/11 at 12:39 PM

The fact that's it's been "babied" for most of it's life may be the reason for high oil consumption. Modern synthetic oils combined with gentle use means that bore glazing is more likely.


tegwin - 21/11/11 at 01:16 PM

Thats a joke.. my 2001 polo GTI (owned since '06) has never needed to be topped up between 10K services..... I dont baby it though, the red line is 7500RPM... and thats where the power is :p


hughpinder - 21/11/11 at 02:30 PM

I used to have a subaru legacy 2.5 that drank oil - it got as bad as 5l in 3000 miles before I got it to the dealers, and the word they used wasn't 'normal', although it did have 6 letters in it, but began with f and ended with d. My mrs manages a small fleet of cars and she does say the audis and seats they have (no VWs for some reason) all drink oil, but I think you're talking 1l/3000 miles or so. Hey, I've just realised, its not a 2 stroke is it - my bike used to run on 50:1 mix which I guess is quite close to that (if you only get 23mpg that is)! Perhaps that VWs new engine technology.

Sorry, I'll get my coat
Hugh


tony-devon - 21/11/11 at 02:33 PM

shes doesnt cane it, but it is driven, certainly not left chugging along, mixture of country lane and motorway work.

found out today that she has part exed it in with a main dealer for a new mazda

she has written to and phoned VW etc, but no reply.

she told me that a garage had offered to pull it part and investigate, but at least £1000 to do that, and then whatever the cost is, they reckoned it was to do with the CAT, the one on the car collapsed, I supose thats how you describe it, it was blocked, car wouldnt go, she was left stranded out on a hill by the moors.

an independant garage reckon something to do with particles from the old CAT not cleaned away and have gone back into the engine??

I havent a clue but cant see how this works myself??

I just find it amazing that places can do things like this, but the same dealer has recently upset a few people anyway, charge a huge price for MOT etc, its a main dealer so people seem happy to pay it, a woman got her car back, with loads of miles on it, fuel missing and the average mpg trip was well down on how she had it, a neighbor of hers had seen it hooning up the local dual carriageway, they were taking it to another small garage to have the MOT done as the VW place was having work done.

not the end of the world, but it annoyed the hell out of the car owner


nick205 - 21/11/11 at 02:46 PM

2x VAG 1.9TDIs I've run;

150PS from new to ~100k (thrashed mercilessly every day of it's life) needed a top up at 5k miles then never again between 10k services.

115PS from 105k to 120k and counting (driven gently) never needed a top up yet.

2x VAG 2.0 TDIs I've run;

140PS from new to 60k (thrashed occasionally) needed a top up before first long life service at 14k, but none after that.

140PS from 60k to 65k and counting (driven gently) none used so far


I'd say 1L in 300 miles screams a problem and needs addressing. From recent experience I'd suggest speaking to VW Customer Services and get them to handle the dealer, especially if the car is still in warranty.

See here for background reading...

http://www.locostbuilders.co.uk/viewthread.php?tid=162006


DixieTheKid - 21/11/11 at 05:09 PM

Stand on the counter at the dealer and demand it to be fixed! Thats what i would do.


Bare - 21/11/11 at 05:43 PM

IMO and by direct observation VW products are simply substandard.
Cheapest possible designs using the lowest grade parts they can get away with. Erm.. Don't buy another one ?


Ninehigh - 21/11/11 at 05:44 PM

My mondeo has 101k on it and it so far goes through about 4l of oil in 40,000 miles... It would appear mine's consuming oil at about 0.015% of your normal rate?


DixieTheKid - 21/11/11 at 05:46 PM

quote:
Originally posted by Bare
IMO and by direct observation VW products are simply substandard.
Cheapest possible designs using the lowest grade parts they can get away with. Erm.. Don't buy another one ?


Thats a very strong opinion.


PSpirine - 21/11/11 at 05:51 PM

quote:
Originally posted by DixieTheKid
quote:
Originally posted by Bare
IMO and by direct observation VW products are simply substandard.
Cheapest possible designs using the lowest grade parts they can get away with. Erm.. Don't buy another one ?


Thats a very strong opinion.



And completely incorrect.


daviep - 21/11/11 at 06:45 PM

quote:
Originally posted by PSpirine
quote:
Originally posted by DixieTheKid
quote:
Originally posted by Bare
IMO and by direct observation VW products are simply substandard.
Cheapest possible designs using the lowest grade parts they can get away with. Erm.. Don't buy another one ?


Thats a very strong opinion.



And completely incorrect.


And helpful as ever


nick205 - 21/11/11 at 08:26 PM

quote:
Originally posted by Bare
IMO and by direct observation VW products are simply substandard.
Cheapest possible designs using the lowest grade parts they can get away with. Erm.. Don't buy another one ?



Certainly not my experience of VAG products.


britishtrident - 21/11/11 at 08:34 PM

Although I have heard a lot of murmurs in the last coupl e of years about high oil consumption on some VW products this is truly excess consumption I suspect as MikeRJ has suggested the piston rings have not bedded in to the bore or les likely an oil ring was damaged when the engine was assembled.
VW generally while not being quite as bullet proof as the they were in the days of the MK1 Golf do build good cars better than most European car manufacturers.


Oil consumption on modern engines should be close to zero it is the norm for very high mileage Rover K engines not to use a drop of oil between 15,000 mile oil change services running on 5w/30.

[Edited on 21/11/11 by britishtrident]


pmc_3 - 21/11/11 at 08:47 PM

My Passat 1.9TDi 110 turned over 230k miles today. I've had to put less than half a litre of oil in it for the past 7k miles and it has a bit of an oil leak.


britishtrident - 21/11/11 at 08:55 PM

quote:
Originally posted by pmc_3
My Passat 1.9TDi 110 turned over 230k miles today. I've had to put less than half a litre of oil in it for the past 7k miles and it has a bit of an oil leak.




Ask for a refund --- the car clearly a lemon. ;-)


ashg - 21/11/11 at 09:22 PM

my vauxhall signum never needs topping up between services and its got a fiat diesel engine in it!! oh did i mention the service interval on it is 20k ! had it from 26k and it hit 100k today.

its never missed a beat although it had a little hiccup the other month but eventually tracked that down to a split in the intercooler.

so in its life its had 3 sets of front pads, a pair of front discs, 1 set of rear pads, rear discs, a new intercooler, 6 tyres, 2 headlight bulbs, a brake light bulb, an egr valve. (that it didnt need crappy vauxhall forum taking me down the garden path) and a thermostat. not bad for 74k of trouble free motoring.


as for the vw its wrong and i feel sorry for the poor sod that buys it!



my old k reg bangernomics astra estate did even better than that. paid £250 for it put 40k on it in a year running costs £36 which equated to one new rear shock and a rocker cover gasket. It had a free oil change at kwikfit when i got it and took out insurance with you guessed it kwikfit. when i was done with it i gave it to my mate and the thing is still going strong 2 years later

oh and again that didn't use any oil and it was a poo cart 1.4 auto that got thrashed everywhere.


britishtrident - 21/11/11 at 09:44 PM

quote:
Originally posted by luke
Alot of the VAG group new engines use really thin oils such as 5w30, 0w30 which are almost like water. When i worked for a car accesories company you wouldnt go a day without a handful of customers wanting oil for VAG cars. I guess it been so thin it must just burn it.



5w/30 is the norm for all manufacturers, these days if you buy a new Honda it will have 5w/20 in the sump, some VW engines especially diesels with the PD pump need very specific oils matching the engine type AND year of manufacture.


perksy - 21/11/11 at 10:16 PM

Have heard of issues with the cam chain tensioners and heads coking up due to running the wrong octane fuel on these but not excessive oil consumption

Sadly i'm always weary of main dealers, especially if they see a lady owner coming in by herself..


matt_gsxr - 21/11/11 at 10:39 PM

Some main dealers are better than others. Try a different one.
Sometimes worth getting the problems written down to "avoid confusion". Nothing like a bit of hard evidence to keep people honest.

I have had good experiences with VW products (the 1.9Tdi engine is especially mighty).


David Jenkins - 22/11/11 at 10:23 AM

quote:
Originally posted by PSpirine
quote:
Originally posted by DixieTheKid
quote:
Originally posted by Bare
IMO and by direct observation VW products are simply substandard.
Cheapest possible designs using the lowest grade parts they can get away with. Erm.. Don't buy another one ?


Thats a very strong opinion.



And completely incorrect.


Not in my experience... the Mk 4 Golf was renowned for poor build quality, and got slated by the press & public. They're still using that chassis & its parts in Seats etc.

But I'm not going down that road, as I'm getting a reputation as a VAG hater!


whitestu - 22/11/11 at 11:17 AM

We have had 3 VWs and all were badly built. Mainly rust problems ['92 Polo], Windows falling out [ 2000 Golf 1.8t] and trim falling off, water leaks, dodgy electrics [2004 Passatt TDI].

I've always had Italian and French stuff before which was similar quality to VW. We now have two Toyotas, though not really by choice, and the quality difference is amazing.

Still rather have an old Alfa or Citroen though!

Stu