Just thought it was worth a bit of a recommendation for Leatherman and their customer service. I have one of the heavy duty Leatherman Core tools and unfortunately recently snapped one of the screwdriver tips. I sent it back to them for repair and they sent me a brand spanking new tool a few days later. Very impressed.
+1
Use a leatherman charge all the time at work for odds and sods, mine has been back around 3 times with no grumbles.
Makes me chuckle how you get a "how to care for your leatherman" leaflet back when it comes back! As in slapped wrist, please don't
break it again!
Good idea, lets all recomend tools that break
quote:
Originally posted by balidey
Good idea, lets all recomend tools that break
Same thing with Victorinox Swiss Army Knives. My lad had one that was put away wet and not touched for a couple of years. When I took a look at it all
the blades had siezed solid. I managed to get a couple of blades free after a good soak with WD40 but it wasn't useable. The red plastic handle
was cracked and the tweezers were missing as well. I sent it to the UK agent for repair with a cheeky request to replace the broken red handles with
black ones. Inside a week I had a brand new knife in the post.
[Edited on 7/7/2011 by paulbeyer]
quote:
Originally posted by sdh2903
quote:
Originally posted by balidey
Good idea, lets all recomend tools that break
To be fair mine has only broke when I've been using it for something its not meant to do! Plus not many companies will repair/replace no quibble