Ordered a new set of spanners from screw fix... have heaps but the odd few are missing so thought i'd buy a new set.

Anyay odered a 25 bit carbon set... two days later a chrome V set arrived... emailed to say they had sent the wrong ones... no problem we will send a replacement and somone will pick the others up... two days later another set arrived... again chrome V ones... put the other set in side door of garage ready to be collected too and emailed saying they were still wrong and I would just have a refund...
Email back said I had a refund and I could keep one set for my inconvenience

That was two weeks ago and still I have two sets of spanners plus a refund....

Must say apart from the error, which was the supplier who changed the type of spanner without telling, the service I recieved was excellent and I'll continue to buy from screwfix.

aye, ya cant argue with free tools!

will keep one set for sundays

what?! you intend to work through the week?!

I wish people would make mistakes like that when I order stuff!

Pete

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I wish people would make mistakes like that when I order stuff!

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Originally posted by scoobyis2cool
I wish people would make mistakes like that when I order stuff!

Pete

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Having purchased an oven for £950 a few years ago the shear incompetence of the manufacturer/seller/delivery people resulted in us blagging another TWO of them for free!

... we sold them...

James

I can rest now knowing that you have got some free spanners after all the hassle and grief I have had with Screwfix!!
Over the past few years I have spent in excess of £8k with them but have been put off by thier recent delivery times and the fact that sometimes the stuff never turns up at all! It causes a problem when the stuff ordered is for a job and by the time it gets here (or delivered to site) the job is long finished

I received an order from Screwfix the other day. One of the 3 boxes was missing so I phoned them. I was asked what was in the box that was missing....I replied "a cement mixer".
How does a courier lose a cement mixer and not be able to trace it?
Got a replacement the next day.

Ian

Had the same thing happen with midland wheels, they actually sent the wrong set twice so I ended up basically with free alloys and a €200 profit after selling the other ones. Aside from sending the wrong wheels they were very gracious about the whole thing.

Mark