I bought a Rehmann 160amp TIG off Ebay last December having followed the threads on here.
It worked well for a while but then packed up which was a bit disappointing after all the good reports I had read.
I had a look inside the case but there was nothing obviously wrong, poking and prodding got me nowhere.
So I decided to take Felzen Group up on their 2 year warranty.
I emailed them first for a returns number but got no reply.
So with nothing to lose except the postage I sent it back to them.
I used the track and trace facility on the Parcelfarce website and found out when it had been delivered.
One week later (yesterday) I emailed them again chasing my welder, again no reply.
I was thinking of ringing them up today to keep the pressure up when the Parcelfarce guy rolled up with my TIG.
I've just been down the garage and tested it, nothing major just laid a few welds at different current settings, everything seems OK.
Can't complain at service like that.
Neil
Ding dong sounds like they are on the ball then
That is excellent news for when mine goes pop.
I suppose they spend more time fixing welders than sending emails.
quote:
Originally posted by trikerneil
I bought a Rehmann 160amp TIG off Ebay last December having followed the threads on here.
It worked well for a while but then packed up which was a bit disappointing after all the good reports I had read.
I had a look inside the case but there was nothing obviously wrong, poking and prodding got me nowhere.
So I decided to take Felzen Group up on their 2 year warranty.
I emailed them first for a returns number but got no reply.
So with nothing to lose except the postage I sent it back to them.
I used the track and trace facility on the Parcelfarce website and found out when it had been delivered.
One week later (yesterday) I emailed them again chasing my welder, again no reply.
I was thinking of ringing them up today to keep the pressure up when the Parcelfarce guy rolled up with my TIG.
I've just been down the garage and tested it, nothing major just laid a few welds at different current settings, everything seems OK.
Can't complain at service like that.
Neil
good question TKS,
appart from that it sure sounds they do a better job than the other make welders, the square faced ones in red and blue, a bloke here in holland had
his one go pop 3 times and got send little bags with electronic parts that he has to solder in himself....
grtz Thomas
Hi guys,
I have won a TIG AC/DC welder from the same guy (Felzen Group) 3 days ago but since now i have no response from them. I have sent them several emails
but have no answer yet. Is there anyone to suggest something?
I hope theis welders have better efficiency than their communication! 