my E mail is dead (outlook) trying to sign in it says "incorrect password or user name",i have tried to reset the password to no avail,also some sites are just a white background with words,no colour/pictures etc...any ideas in simple language please

How long has it been that way, might well just be problems at your isp's side?

as a test try download and installing Mozilla Thunderbird, during install it will copy over all your settings and passwords from Outlook/Outlook Express.
Then try connecting to email --- if it works in Thunderbird it is an Outlook problem if it dosen't in Thunderbird you can look at the passwords and user names you have strored and delete and change them.

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Originally posted by britishtrident
as a test try download and installing Mozilla Thunderbird, during install it will copy over all your settings and passwords from Outlook/Outlook Express.
Then try connecting to email --- if it works in Thunderbird it is an Outlook problem if it dosen't in Thunderbird you can look at the passwords and user names you have strored and delete and change them.

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back from a hard day at the salt mine and it,s fixed itself