bought a computer from tesco last year, seemed like a bargain counting daughter in laws staff dicount about £300. tried to use it on the internet once
but gave up as it uses supanet as a service provider. some-one suggested blocking it in msconfig/start menu so it wouldn't load but that
doesn't work. the other week we reloaded windows but as soon as you fire up explorer there it is again the supanet sign up page .. I've
looked at the default home page and there it is www.supanet sign up etc. (the CD equivelant of windows is in a partitioned part of the drive which I
can't see so i summize there must be a sub routine telling it to load supanet) is there a way of getting rid of supanet easily so I can use
freeserve. (The supanet phone number is out of date now anyway) apart from using a CD copy of XP
Regards
tony
Try running 'Hijack This'
It will scan your system and give you a list of items that can be removed that are installed i.e your problem with explorer and supanet.
You need to be careful though as its possible to remove too much 
http://www.download.com/HijackThis/3000-8022_4-10227353.html
Search for the supanet files and delete them.
Not being funny but is it not in the add and remove porgrams?
Hi,
If you cant find anyother way of getting rid of the files, try this.
When you reloaded windows, did you delete the previous partition or did you load windows back onto the old one? Some old files from supanet could
still be on there if windows was just reloaded over the top of the old partition. We found this out a few years ago when we had an problem with
windows and had to wipe the hard drive of a machine. If you have time and have not already, try reinstalling windows again and delete the old
partition and create a new one. I think you can do this from a menu where you decide which partition to install windows on.
HTH
Ed
quote:
Originally posted by esn163
Hi,
If you cant find anyother way of getting rid of the files, try this.
When you reloaded windows, did you delete the previous partition or did you load windows back onto the old one? Some old files from supanet could still be on there if windows was just reloaded over the top of the old partition. We found this out a few years ago when we had an problem with windows and had to wipe the hard drive of a machine. If you have time and have not already, try reinstalling windows again and delete the old partition and create a new one. I think you can do this from a menu where you decide which partition to install windows on.
HTH
Ed
Yeh I forgot it would be a time recovery type disk with everything on
Ed
Thanks Guys
I'll try and answer a couple of points
Dan
that was the first place I looked and deleted it but when i restarted the computer it reloaded.
Ed
the partition is put on by Time and it's in that partition that Time put the copy of windows. They don't supply a copy of windows on disk
they give you what they call a reload cd that just tells it to load from that partition. No F#####g use if you have a hard disk failure.
Many thanks for the help
Tony
Ask Time for a copy of Windows on disk or a serial number you can use with a copy of XP if there isn't one on the side of your computer case. They should supply you with one. You can use any copy of XP and put your serial number in and be legit. That way you can format the hard drive and do away with their windows recovery partition.
unfortunatly time are no longer trading, i live not far from their factory, which went tits up in the summer.
They started trading again until the summer? Im sure they went under before...
But yea, this is why, they flood all of their computers with crap, glue things into the motherboards, cover any slots remaining with glue, so you cant
upgrade, and were just generally poor in every aspect.
Your problem sounds like a nice time peice of spyware to me, try running search and destroy.