My son has been away all week and on his return we have found that he has no internet. We have broadbean in my office which is routed to both my boy's bedrooms.

When you open explorer it tries to go to an MSN page and comes up with the 404 error on any address you put in. I have checked the cables and all is well. My other son's pc is fine so the signal is getting to the splitter.

Any ideas? I could try pinging the server but i don't know how and even if i did i would'nt know how to fix it.

Cheers

If you haven't tried already, reboot everything including the BT router.
If that doesn't help look at your sons PC for the fault (presuming all the others can work okay) check network card first, is it enabled and does it have an IP address?
If not, are there any lights on at the point where the cable plugs in to the PC?
Is the network device okay in windows device properties?

Try that lot and see how you get on

Cheers
Alex

if every other pc on the network is fine then it's not likely to be the router.

On one of the pc's that works click on start and run. type cmd and press return.

type ipconfig and press return

One of the lines will say default gateway and give an ip address.

go to the not working machine and click on start and run. type cmd and press return.

then type
ping ipaddressofgateway

if you get a reply then you know cables are most likely ok. If you can't then it's a cable problem.

if you can ping the gateway then it's more likely a dns problem. At the cmd prompt type nslookup

you should get something up that looks like this but with different details

code:
Cocuments and Settingspaul>nslookup 

Default Server:  ith.home.chockymonster.co.uk 

Address:  10.1.0.3 

 

>

code:
 

> www.google.co.uk 

Server:  ith.home.chockymonster.co.uk 

Address:  10.1.0.3 

 

Non-authoritative answer: 

Name:    www.l.google.com 

Addresses:  66.102.9.99, 66.102.9.147, 66.102.9.104 

Aliases:  www.google.co.uk, www.google.com

if every other pc on the network is fine then it's not likely to be the router.

On one of the pc's that works click on start and run. type cmd and press return.

type ipconfig and press return

One of the lines will say default gateway and give an ip address.

go to the not working machine and click on start and run. type cmd and press return.

then type
ping ipaddressofgateway

if you get a reply then you know cables are most likely ok. If you can't then it's a cable problem.

if you can ping the gateway then it's more likely a dns problem. At the cmd prompt type nslookup

you should get something up that looks like this but with different details

code:
Cocuments and Settingspaul>nslookup 

Default Server:  ith.home.chockymonster.co.uk 

Address:  10.1.0.3 

 

>

code:
 

> www.google.co.uk 

Server:  ith.home.chockymonster.co.uk 

Address:  10.1.0.3 

 

Non-authoritative answer: 

Name:    www.l.google.com 

Addresses:  66.102.9.99, 66.102.9.147, 66.102.9.104 

Aliases:  www.google.co.uk, www.google.com

Ok thanks....

I have checked the little flashing light where the cable plugs in and it is flashing away, also the splitter lights are flashing.

On the boy's machine i typed 'ping ipaddressofgateway' and got this in return:

"ping request could not find host ipaddressofgateway. please check the name and try again"

I did the same on my office machine whaich has internet access ok and got the same message.

Where do i go next. The machine was working fine before my son went away for a week, no leads were touched and all was left perfik

Any ideas?

[Edited on 24/9/06 by donut]

did you actually type 'ping ipaddressofgateway'
or 'ping 127.0.0.1' or whatever ipconfig gave you as the IP addess?

p.s. using 127.0.0.1 will tell you if the PC network stack can see itself - it's the loopback address.

Yes i did actually type 'ping ipaddressofgateway'

quote:

---

Originally posted by donut
Yes i did actually type 'ping ipaddressofgateway'

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aha! ok i'll give that a wizz