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Windows Shutting down on it's own
Jasper - 2/12/06 at 02:40 PM

At least a couple of times a day Windows is shutting down on it's own - been doing it for a few days now. I've spoken to at least 2 other people who's PC's are also doing this, and it's a new thing.

Any thoughts? Virus or Windows update?

I have AVG free and Adaware Pro installed and sit behind a firewalled router.

Otherwise everything is running fine.


martyn_16v - 2/12/06 at 02:45 PM

Is it giving you any kind of warning, or a blue screen of death? Try looking at the event logs (right click on my computer, click manage, and then look in the application and system logs under system tools->event viewer) for any warnings or errors at the time the pc has reset itself. You can usually google the event/error codes to get an idea what is going on.


Jasper - 2/12/06 at 03:00 PM

No warning - no error, it's like I hit the reset button, programmes close and you get a proper Windows Shutdown screen. I don't think Outlook closes properly though, as on re-boot it does a data check.


oily85 - 2/12/06 at 03:09 PM

Have you got a keyboard with a shutdown/sleep key on it?
My Aunt's computer did this, got sent back 3 or 4 times, and they couldn't find the fault, turned out to be a fault with the keyboard shutdown button, swapped the keyboard and it was fine.


flak monkey - 2/12/06 at 03:12 PM

Win XP has an option to auto reboot on a 'fatal' error. You can turn it off though and I cant remember where the option is at the moment. Google will probably yeild the answer tho.

David


Jasper - 2/12/06 at 03:28 PM

quote:
Originally posted by oily85
Have you got a keyboard with a shutdown/sleep key on it?
My Aunt's computer did this, got sent back 3 or 4 times, and they couldn't find the fault, turned out to be a fault with the keyboard shutdown button, swapped the keyboard and it was fine.


It's does have a sleep key, but I've tried it and it just hibernates, and comes back to where you were straight away, which is not what it's doing.... worth a try though, thanks.

And I'll have a look on Google for the fatal error shutdown...

OK - just checked, I don't have Automatic Shutdown set anyway, so it shouldn't be a fatal error doing this, I would get a warning....

Any other thoughts?

[Edited on 2/12/06 by Jasper]


martyn_16v - 2/12/06 at 04:06 PM

some services can reboot if they encounter an error, but you should see if this is happening in the event logs


Jasper - 2/12/06 at 04:06 PM

Where's the events log?


RazMan - 2/12/06 at 04:14 PM

I had a system doing similat things recently - it turned out to be the heatsink needing some heat transfer compound reapplied. The processor was getting a bit hot and having a hissing fit.


ecosse - 2/12/06 at 05:37 PM

If you are sure you are virus free (there are quite a few that can cause a shutdown) then the best bet (as razman says) might be an overheat condition.
Oulook will complain in this instance as it has been a forced shutdown and has not exited gracefully.
You could try running a monitor program to keep an eye on temps as a starting point.

Cheers

Alex


mackei23b - 2/12/06 at 05:51 PM

Blaster worm does this with XP!


Hellfire - 2/12/06 at 08:45 PM

quote:
Originally posted by mackei23b
Blaster worm does this with XP!


Also difficult (was impossible at one time) to get rid of....

Steve


Catpuss - 2/12/06 at 09:46 PM

quote:
Originally posted by Jasper
At least a couple of times a day Windows is shutting down on it's own - been doing it for a few days now. I've spoken to at least 2 other people who's PC's are also doing this, and it's a new thing.

Any thoughts? Virus or Windows update?

I have AVG free and Adaware Pro installed and sit behind a firewalled router.

Otherwise everything is running fine.


Doesn't happen to be a Dell at all?

GX270s amongst a few others are a sod for the capacitors around the CPU swelling up (or apparently bursting in some cases). Usually the PC shuts down with the green power light still on.


iank - 2/12/06 at 10:49 PM

Wasn't just dell. There were a large number (many millions) of faulty electrolytic caps around a while back. Turns out someone nicked a secret formula for the electrolyte from another manufacturer but got it wrong and the caps swell up and explode after a while, it would be funny except for all the motherboards and graphics cards that have failed.

See http://www.badcaps.net/ for the whole sordid story.


Jasper - 3/12/06 at 04:22 PM

It's under warranty - I'll give Dell a call - thanks chaps


Catpuss - 4/12/06 at 08:15 PM

quote:
Originally posted by Jasper
It's under warranty - I'll give Dell a call - thanks chaps


Ah bingo. Last time I phoned them up for PCs the tech guy said : "PC shutting down", I said "yep", he then said "Capacitors burst yet" and I replied "Not yet". And that was it for diagnosis. New board the following day.


Jasper - 5/12/06 at 03:15 PM

Seems to have stopped doing it for now...... I'll call Dell when I have an hour spare