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cant send emails from home but can receive
zxrlocost - 9/2/07 at 01:03 PM

hi

I use different Internet connections with my laptop

but at home on my BT PhoneHub

I can receive email but not send

it sits there for ages then has the red mark unable to send

anyone got a beginners guide why

thanks chris

emails send receive fine elsewhere

jos - 9/2/07 at 01:13 PM

Sounds obvious but theres a problem with your outgoing mail server.

Is it a POP3 system?, if so note the setting for your outgoing mail server first, then try changing it to smtp.btopenworld.co.uk (i think) and see whether that works

In the mean time i'll think of some more possible resoloutions

Humbug - 9/2/07 at 01:25 PM

I'm with BT and the server is mail.btinternet.com for both incoming (POP3) and outgoing (SMTP).

Assuming you've got access to the web (presumably since you posted this!) they have help online on what your settings should be

[Edited on 09.02.2007 by Humbug]

zxrlocost - 9/2/07 at 01:26 PM

ok thanks

graememk - 9/2/07 at 01:46 PM

you cant normally send using a different isp, try logging into the webmail server where you should find you will be able to send

Pezza - 9/2/07 at 02:34 PM

I had the same prob a couple of weeks ago, working fine one day then nothing the next.

Changed incomming to: pop3.btconnect.com
and outgoing to: mail.btconnect.com

I had changed nothing my end, so I reckon it must of been bt messing around with their servers :S

RichardK - 9/2/07 at 03:26 PM

If your internet connection is BT then you need to use bt's smtp servers (outgoing) they also use authentication so this needs enabling in the email properties also.

Regards

Rich

viatron - 9/2/07 at 05:05 PM

BT and a lot of others do in fact allow sending by an alternate smtp server, i am doing it as we speak...the only ones who are very very arsy about this are AOL. Suspect it is a transient problem and will cure itself in due corse.
Mac

britishtrident - 9/2/07 at 05:07 PM

Install Thunderbird and then install the "SmtpSelect" add-on. Configure Thunderbird with the server url for the second mail server.

SmtpSelect adds an icon to the toolbar that makes swapping between outgoing server easy. We use it in the house because we have a back up ADSL line with a different ISP in case of problems.



[Edited on 9/2/07 by britishtrident]

martyn_16v - 9/2/07 at 06:10 PM

quote:
Originally posted by viatron
BT and a lot of others do in fact allow sending by an alternate smtp server


The isp may allow you to use an alternate smtp server, but most smtp servers won't let you connect from an alternate ISP, unless they use some form of additional authentication. This means that if your email client is set up to use your ISP's smtp server you'll probably find it won't work if you 'roam' to another network (e.g. use a public wireless hotspot).

andyps - 9/2/07 at 11:37 PM

I have found that I can't send when connected to open wi-fi zones, but receiving is OK - never really bothered to investigate why though, but guess it is something to do with smtp authentication.