I moved to Pipex last November and there have been nothing but problems. At the moment I cannot connect to the internet and my phone is dead... (i'm at work at the moment!)

Over the last 5 months it has been terrible with my 8mb connection going really slow or the connection just dropping off. The customer service has been useless as they just keep asking me to check the cables at my end every time.

I've checked everything, changed the cables and swapped the filters but its still crap. last night they asked me if I had a pet, or if whether there was any roadworks outside. I told them the dog doesnt use the internet or phone and there was no holes being dug on the cable that is overhead on poles...

Anyone know how I can advance the problem as I want to leave them but I'm tied to the contract for a year and they want £400 to release me

if the cable is overhead you may have a break in the cable which sometimes is touching and sometimes isnt giving you intermittent problems. Get them to come out and test it and tell them you arent paying your bill until it is fixed to your satisfaction. You do not have to pay for a faulty service. if they cannot resolve it to you satisfaction within a reasonable period of time then they would most likely be in breach of contract and you could then get out of the contract with no penalty. Read you contract to see if you can find a minimum level of service or something which they have not done that the contract guarantees

[Edited on 30/3/2007 by Keith Weiland]

oh my, not just me then!!!

ring them up and ask for cancelation dept, they are much more helpful, tel them you are not happy with the level of service and they havnt delivered what they promised,
i joined in dec, was pushed towards there all in (phone and broadband inc line rental a 30quid a month) i was looking at a diferant pack but was "sold" this, i thought i was getting 2 months free, mate was to get 10 for reccomending me, i didnt get 2 months free and mate still hasnt got his tenner, but i complained and got really peed off and was given a £5 permonth discount, happy i thought, till i got my next bill,
charged twice for caller ID, rang up, we will credit it back,
month later same again, and month after that too.
finally got it all back, now caller id dont work,
rang 4 times with this problem, still no luck,
but now have a freefone number to get through on, saves me ringing the so called locall one.
best one was when engineer called and said problem was fixed, ring customer services to reinstall caller id??, why dont they talk to each other!!!!!
not had a proble with broadband just the phone, should have stayed with AOL
will find free fone number and post it, at least it will save you a couple of quid a month until contract finish's
but try cancel dept, there there to keep you and will do all they can to help


mitch

How can they charge £400 when they are not providing the service that you are paying for?

Now I have no phone or broadband. I logged the fault Thursday and was notified BT had found a fault in the line at my end.... it would cost me £65 if it was 'customer side' of the connection. I told them no way was I paying £65. Whether it does any good, time will tell.

I played holy hell with the customer service adviser yesterday and after listener to her going round in circles, reading off a card I asked for her manager. 'Sorry no one available' was the response. How about the director? I asked. 'Sorry he's not available'

I demanded a manager and was connected to one 'Hassan' who was slightly more palatable but the runaround continued. As with all my considerable dealings with Pipex over the last 5 months I explain the problem, they ask me to check my cables and filters, tell me its my problem then we are back to square one.

No phone, no broadband but me paying the £30 a month religiously. what the hell is going on in this country??