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Microsoft Probs Again!!
Dick Axtell - 19/1/08 at 04:17 PM

To all you experts, and weary MS users,

HELP!!!!! My daughter is running Windows XP (Home ed), and has recently found that she cannot open MS Word. It merely starts off, with the initial banner, then hangs.......permanently.

Have run the "repair" procedure, in Windows Add/Remove, still no joy. So I de-installed and then cleaned the hard drive via System tools. Re-installed MS Office, then re-started PC. When Word selected, same thing happens.

Anyone else running older MS Office (2000) with Windows XP? Which updates/patches are required?

Hope someone out there is the right genius.
Dick

[Edited on 19/1/08 by Dick Axtell]

viatron - 19/1/08 at 05:16 PM

is this when using the word icon? try double clicking an existing word document, i have seen this before whent he default template becomes corrupt.
Mac

Dick Axtell - 20/1/08 at 04:49 PM

quote:
Originally posted by viatron
is this when using the word icon? try double clicking an existing word document


Thanks for the tip, unfortunately it didn't work. We went through the Start menu, "Run", then typed in "winword.exe /a", which did work. But it won't reset the Normal.dot template, so Word still hangs on startup, unless using the "Run" method described above.

Another way, is via "run", "regedit", then scroll through the HKEY files shown as specified in this link :-
http://personal-computer-tutor.com/NNTWord.htm
We're still working on the problem.

britishtrident - 20/1/08 at 07:36 PM

quote:
Originally posted by Dick Axtell
quote:
Originally posted by viatron
is this when using the word icon? try double clicking an existing word document


Thanks for the tip, unfortunately it didn't work. We went through the Start menu, "Run", then typed in "winword.exe /a", which did work. But it won't reset the Normal.dot template, so Word still hangs on startup, unless using the "Run" method described above.

Another way, is via "run", "regedit", then scroll through the HKEY files shown as specified in this link :-
http://personal-computer-tutor.com/NNTWord.htm
We're still working on the problem.


Only way to fix a damaged normal.dot is to create another template say normal2.dot, come out of word delete normal.dot and rename & move the corect directory normal2.dot to normal.dot.

Dick Axtell - 20/1/08 at 09:13 PM

Thanks for this suggestion. Gotta try everything.