i own a computer shop and up the road theres a 2nd hand shop that does computer repairs and used laptops, computers, however i'm fed up of
repairing there crap, all there systems come to me with spyware, virus's, drivers missing, 2 opperating systems installed when they have
incorectly reloaded, pirate copies of windows etc etc etc basicly cowboys.
1, should i report them?
2, if so who to ?
3, keep quiet and accept all the reapirs that they cant do ?
[Edited on 17/6/08 by graememk]
Keep quiet and charge extra for doing their work!!!
If you shop them they may get nasty!!
Yeah just up your prices
i've already been to have a friendly word with them 
Why not offer them a service of cleaning and re-installing the OS properly on their machines for them prior to sale. You get the business then whether their customer comes to you or not.
They wont stay in business for long, so create an off shoot company that steals any trade they leave behind.
just say no
I'd go with option 3 and maybe send them a christmas card for helping to increase your profits!! 
at a guess their prices are cheaper than yours due to them selling second hand / illegal stuff.
I'd therefore expect them to be in business for a long time - people in this country love a bargin.
If they're doing OS stuff, FAST is the place to start.
I get similar at work albeit in a dif field.
'We bought such and such from Argos and can't put it together or need spares for it etc.' I generally tell em to take it back to where
they got it from. They've some bloody cheek asking us to show them how something works etc. when they bought it somewhere else.
to be honest my 2nd user tops arnt that badly priced, but are genuine.... the point is he ripping folk off and selling crap.
quote:
Originally posted by MikeR
at a guess their prices are cheaper than yours due to them selling second hand / illegal stuff.
I'd therefore expect them to be in business for a long time - people in this country love a bargin.
If they're doing OS stuff, FAST is the place to start.
Trading standards?
I'd tell the people coming to you to get their systems fixed to go and complain to Trading Standards.
Oh - and charge the people a realistic rate for sorting their rubbish out, if they insist.