ravingfool
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| posted on 16/6/15 at 09:55 AM |
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windows 8 Outlook problem - folder permissions
Here's one to test you:
At work I'm running on Windows 8.1. Computer is recent, and running office 2013.
I have a very strange problem, often (but not every day) after switching on the computer I open outlook and after writing an email I discover that it
won't send my mail.
No problems receiving mail but it won't send anything and gives me an error code. (I've already temporarily fixed it today and
didn't take a note of the code so I'll add this in tomorrow when it happens next!)
I've searched for resolution to the code and it seems to relate to folder permissions.
If I go into the program files folder and find the Microsoft Office folder, right click, properties, security tab. I find that not all of the
profiles have full permissions. By adding in full permissions and restarting Outlook I can then send emails again. Great.
The massive problem is that it keeps losing my settings and defaulting back to less than full administrative permissions?!
This is becoming a huge headache as it is almost every day that I have to go in and change all my folder permissions before I can actually send out
emails.
I'm not yet that familiar with Windows 8 and I've been googling for a solution but can't seem to find anything suitable. Has anyone
encountered a problem like this or are there some global security settings I could fiddle with which I've not noticed elsewhere?
I would be thrilled if anyone could help me sort this out. We're only a small firm so we don't have 'IT support'.
Cheers
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loggyboy
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| posted on 16/6/15 at 10:12 AM |
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Ive had a slightly different issue on 7 accessing and permissions on 'document' folders (pics, vids, music etc)
I found that it was a 'deny' setting rather than an 'allow'. It might not be anything similar but heres what i did:
Right click folder that's in question, security tab, advanced, permissions, changer permissions button, if deny listed, select and click remove.
Mistral Motorsport
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gremlin1234
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| posted on 16/6/15 at 10:22 AM |
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this may help
https://support.microsoft.com/en-us/kb/305982
just try its 'fix it' button, and reboot.
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ravingfool
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| posted on 17/6/15 at 09:27 AM |
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Thanks for the suggestions but neither of those work.
No denied permissions and that 'fixit' isn't applicable.
FYI, the error I'm getting is 0x800ccc13.
Correcting the folder permissions in Program files and Program filesx86 fixes the problem temporarily but it comes back!
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gremlin1234
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| posted on 17/6/15 at 09:43 AM |
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quote:
and that 'fixit' isn't applicable.
try following the manual repair instructions, note: outlook2013 is under office
15. (rather than to 14 for 2010, or 11 for 2003)
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Ivan
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| posted on 17/6/15 at 09:46 AM |
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I notice there is a tool for fixing your error code here - don't know how reliable the site is so use at your own risk. Back up any email and
address book folders first.
http://repairerrors.net/microsoft-outlook-error-0x800ccc13.html
Or try this:
"
I Got the answer.
First create a new shortcut to Outlook 2013. Right click/Run As Administrator. Send/receive. If it works, it tells that it is the permissions. Then
Right click /Compatibility/ Privilege Level/ Run This Program As Administrator. Send/Receive. If it works, it tells that it is the permissions. You
could just leave it, OR, do this: got to C drive/ Program Files/ Microsoft Office/ Office 15 Folder/ Right Click/ Properties/ Security/ Administrators
and Users All Checked Full Control. This should fix it permanently. Send/receive. Paul" from this site
http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/sending-reported-error-0x800ccc13-cannnot-connect/eda37e24-52a0-4665-8606-
41482eade98a
[Edited on 17/6/15 by Ivan]
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ravingfool
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| posted on 17/6/15 at 03:18 PM |
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Thanks again,
I've read elsewhere that apparently this could be caused by old versions of Microsoft IE conflicting with the latest version of Outlook so
I've tried to make sure everything's properly updated today.
If it still isn't cured I'll go back and try out that 'fix it' manually tomorrow. The solution they're suggesting in it
would seem to be appropriate given the symptoms I've got but it's still fairly annoying as it shouldn't be necessary to reroute
outlook to a different folder just because something in the computer keeps changing my folder permissions for no reason!!
Hi Ivan, yes I'm aware of that suggestion, and actually for my problem running as administrator isn't always sufficient (and I don't
want to run as administrator as a matter of course as it disables half the useful functions of outlook) but it is resolved by updating the folder
permissions. My odd problem is that the fix isn't permanent. It came on for no reason one day after weeks of use without a problem and now it
comes back most but not every day. I thought this might be related to updates happening in the background but I turned off updates and that
didn't help!!
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ravingfool
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| posted on 29/6/15 at 12:24 PM |
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FYI, the solution suggested by gremlin seems to have solved my problems. Really weird though because permissions seemed to be a problem in
programfiles folder, but the solution moved a secure temp folder from a 'user files' part of the file system to the root of c and when I
checked permissions under the user folder system there didn't appear to be any conflicts...
Oh well, fingers crossed this works for more than a couple of days!
Thank you Gremlin, link quoted again for anyone else's reference, obviously you need to do it manually though.
quote:
Originally posted by gremlin1234
this may help
https://support.microsoft.com/en-us/kb/305982
just try its 'fix it' button, and reboot.
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ravingfool
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| posted on 2/7/15 at 11:19 AM |
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bleugh, or so I thought.
Still having problems, absolutely crackers.
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