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Author: Subject: tiscali-talk talk, what can i do??
andrew-theasby

posted on 10/12/09 at 11:39 PM Reply With Quote
tiscali-talk talk, what can i do??

Tiscali, my broadband supplier, seem to have been taken over by talk talk. They sent me an e mail a while ago saying i need do nothing. Then the other day a letter dropped through the letter box from them saying i needed to upgrade to their free incluse weekend calls package to remain on the same deal and price, or if i didnt want the free calls package id have to change to one that costs £5 a month more. Ive been a tiscali customer for years and always paid £14.99 which i think is plenty, but as my dad pays the phone bill, were signed up to a BT call package for a year. I really dont want to lose my email address, so do i have any other option than to pay the £19.99? Anyone else had this yet? Thanks
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Ben_Copeland

posted on 11/12/09 at 07:18 AM Reply With Quote
Get as far away from talk talk as you can.

I used them for a while, truely useless.

There are better companies and better deals I'm sure

[Edited on 11/12/09 by Ben_Copeland]





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dan__wright

posted on 11/12/09 at 09:09 AM Reply With Quote
as the terms of the contract have changed you can cancel within 30 days iirc





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carpmart

posted on 11/12/09 at 09:24 AM Reply With Quote
Agreed, awful company to deal with!





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Surrey Dave

posted on 11/12/09 at 10:21 AM Reply With Quote
Just changed

I've just changed to talktalk from virginmedia, they reinstalled a bt line for £29.99 , which is a bargain , no probs so far !

£21.74 a month inc all calls and line rental.

same deal on VM was about £34.

about £17.50 eve and weekend calls.

I couldn't find a better deal.

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Peteff

posted on 11/12/09 at 10:43 AM Reply With Quote
Here as well, talk talk now own the broadband service we were on and we were paying £20 for broadband on top of £11.25 phone to BT. We now pay £17.50+calls for phone and broadband inclusive of a wireless modem and have been on 3 months with no problems at all.





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Chippy

posted on 11/12/09 at 10:57 AM Reply With Quote
I am/was with AOL, got a phone call last week to say that they had been taken over by talk talk and instead of paying 17.99 for 2 meg, they had reduced the price to 14.99 and given me three months free for 8 meg, (although only getting around 4.5 meg). Have no idea if good or bad company, but can't complain so far. Cheers Ray





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Bluemoon

posted on 11/12/09 at 11:26 AM Reply With Quote
I'd cut my losses and leave, I'm on pluss net, very cheap and o.k for me (~£6 quid a month, with free wireless router!). This is on a BT line rented from BT.

As to the e-mail address I'd bit the bullet and change to something like G-mail, so it's independent of the broadband provider. You can even set up forwarding from the G-mail account, to the current provider if you like. That way you always have the same point of contact, and can change broadband provides without this being an issue.

Dan

[Edited on 11/12/09 by Bluemoon]

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splitrivet

posted on 11/12/09 at 01:41 PM Reply With Quote
Talk talk are fine till something goes wrong then your in for a whole world of hurt thats both with voice or BB.
As independant phone engineers we've been called in several times from customers with line/BB faults, what a nightmare.
Watch out for their 12 month rolling contracts they arent that easy to get away from either.
Cheers,
Bob

[Edited on 11/12/09 by splitrivet]





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Confused but excited.

posted on 11/12/09 at 05:47 PM Reply With Quote
I have been with talk-talk for over two years and after initial problems caused by a sales rep, everything is fine. I am in a rural location (north end of Anglesey) and consistantly get a 4.8 to 5.2 Meg (ADSL Max) download speed.
Personally I am well happy with them.





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