jacko
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 posted on 5/4/05 at 04:17 PM |
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White box
Hi all,
every now and then a white box appears on the computer screen about 150mm x50mm and it says close on it . does anybody know why this should happen?
The Norton Internet security hasn't picked anything up to suggest a virus. Its been happening every few days and has been for about 2 months
now. anyone else had this problem? Graham
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Hellfire
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| posted on 5/4/05 at 04:34 PM |
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Is your wife/GF trying to tell you something subtely... 
Do a defrag and see how you go.
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jacko
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| posted on 5/4/05 at 05:07 PM |
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close box
Hi hellfire - We have defraged on numerous occasions - any other ideas welcome. Thanks Graham
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nicksertis
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| posted on 5/4/05 at 05:10 PM |
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Hi Jacko,
Is there any possibility of trying to capture this error with a screenshot or a picture of the screen? Hopefully my computer science degree will come
in handy! 
Nick
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flak monkey
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| posted on 5/4/05 at 05:15 PM |
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IMO Norton is crap anyway but here goes...
It sounds like a virus/trojan/malware to me. A screenshot of the problem would help greatly.
Download and run hijack this, ad-aware, spybot and the like to see what they pick up.
Remember some viruses etc can prevent anti-virus software updating, if you are one of the unlucky ones to get it early, you will not have an easy ride
getting rid of it.
David
Sera
http://www.motosera.com
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jacko
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| posted on 5/4/05 at 05:16 PM |
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Hi nick - I will try to do that but unfortunately the screen usually freezes so I would imagine that it will be nigh on impossible. The only way to
unfreeze the screen is to reboot. It may not happen now for a couple of days as it had a go last night twice. Thanks Graham
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mookaloid
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| posted on 5/4/05 at 05:19 PM |
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Hi Jacko
Sounds a bit like the messenger service is receiving a blank message to me.
Does this happen when you are online?
Try disabling messenger in the services bit of the control panel to see if it stops.
U2U me if you need more help with this.
Cheers
Mark
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britishtrident
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| posted on 5/4/05 at 06:50 PM |
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Sounds like a partially blocked pop up.
Case for running Lavasoft Adaware followed by a bit of detective work with Hijackthis.
Strongly advise to ditch Norton and use Antvir or AVG or Avast all of which give excellent free protection and if nothing else your computer will run
a lot faster.
[Edited on 5/4/05 by britishtrident]
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