greglogan
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 posted on 20/3/06 at 01:31 AM |
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Dell 2300MP Projector Fault
Hi Guys
Just wondered if anyone had any experience dealing with Dell. I got a 2300MP projector for the church I'm involved with and it failed ( I think
the bulb ) after 30 mins. I know bulbs are not ordinarily covered under warranty, but do you think there might be some cases?
Women are meant to be loved, not understood.
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garethn
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| posted on 20/3/06 at 08:26 AM |
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in my experience with Dell if you keep trying they may well mend it. Especially if it has only been used for 30mins as you say. In the passed we have
missed "deals" on the website and if you push hard enough they always give in and take your workd for it
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chockymonster
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| posted on 20/3/06 at 09:24 AM |
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Are you sure it was after 30 minutes and not dead out of the box? 
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richijenkin
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| posted on 20/3/06 at 11:18 AM |
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Try the Dell Gold Support number:
0870 366 4033
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ReMan
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| posted on 20/3/06 at 11:43 AM |
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You will probably get some experience, I recon they are probably about £250
So you probably really want to push the fact that it was onjly 30 mins and you did'nt move it while it was on etc etc
www.plusnine.co.uk
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Peteff
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| posted on 20/3/06 at 01:13 PM |
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Estimated lamp life is 2000 Hours.
If it was a new unit I think you may have a chance. This is from a supplier of replacement bulbs
here and at £306 inc. vat I think you definitely have a case
for a replacement.
yours, Pete
I went into the RSPCA office the other day. It was so small you could hardly swing a cat in there.
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greglogan
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| posted on 20/3/06 at 05:03 PM |
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Hi Guys
I rang Dell this morning and am REALLY impressed. Not only did they agree it was much to soon for the bulb to fail, they offered to change the whole
projector! They are sending me out a new one this week and will contact me later to arrange pickup of the faulty unit. Best customer service
I've seen for some time. Not what I was expecting!
[Edited on 20/3/06 by greglogan]
Women are meant to be loved, not understood.
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