Mark Allanson
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| posted on 17/2/07 at 12:19 PM |
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Anyone else having problems with Pipex?
I pay for 2meg connection with pipex, but I am only getting >512, they also keep sending me snottly letters saying I am behind on my payments (I am
on direct debit!), and it takes over an hour to get through to them on the phone.
They are really p!ssing me off at the moment, can anyone recommend a better supplier?
If you can keep you head, whilst all others around you are losing theirs, you are not fully aware of the situation
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zxrlocost
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| posted on 17/2/07 at 12:51 PM |
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I closed my account with them absolutely useless
paid them of as you have to have the year contract
they still send me invoices of odd amounts like £8 then £10 etc
imagine if there doing this to 100,000 people nice little earner ay
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Scotty
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| posted on 17/2/07 at 12:55 PM |
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never had a problem with pipex
but if you do change stay away from
bt
aol
tiscali
talk talk
most of out customers problems revolve around these main four
PLEASE NOTE! All comments made by this person are to be considered "Tongue in Cheek" and are not meant to be taken seriously in any way - so there!
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Scotty
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| posted on 17/2/07 at 12:57 PM |
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ps
eclipse get good reviews
PLEASE NOTE! All comments made by this person are to be considered "Tongue in Cheek" and are not meant to be taken seriously in any way - so there!
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arrybradbury
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| posted on 17/2/07 at 05:08 PM |
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I had huge problems with orange - on the phone deal so free but took a month to originally set up.......
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britishtrident
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| posted on 17/2/07 at 05:09 PM |
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quote:
Originally posted by Scotty
never had a problem with pipex
but if you do change stay away from
bt
aol
tiscali
talk talk
most of out customers problems revolve around these main four
Many problem I find with BT and AOL is that they are ones people who aren't computer literate go for. How anybody can use AOL I will never
know.
I am now on PlusNet for one line and Be Un limited for the other, Plusnet went through a bad patch about a year back but it is now sorted and I have
been very impressed by thier customer service and internet control panel which allows easy setup of mail boxes and other options. I don't how
things will go now BT is in charge.
The Be Un limited ADSL2 line is something of an experiment but ten days in the experience is good delivery exactly twice the speed of the PlusNet
ADSL Max line.
[Edited on 17/2/07 by britishtrident]
[Edited on 17/2/07 by britishtrident]
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trifield
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| posted on 17/2/07 at 05:18 PM |
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I have been with madasafish for quite a while now and no problems at all. Worth a look at..
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Hellfire
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| posted on 17/2/07 at 05:26 PM |
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Contrary to Scottys' opinion. I've been with Tiscali for a few years now and very happy with them... agree with BT about AOL. You only go
AOL if you're gullible and easy IMO.
My knowledge tends me to believe that the further South you are, the more choice you have. Up 'ere int' North you have a limited number of
ISP's for obvious reasons.
I'm hoping to get 8Mb very soon, but as of yet the Tiscali Max people say it's not reliable so are not releasing it nationwide yet.
Steve
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MikeRJ
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| posted on 18/2/07 at 04:41 PM |
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I'm on Pipex, but planing on moving ASAP. Speeds have been dire in the last few months and they don't even offer any ADSL Max upgrades to
existing customers. Useless.
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trogdor
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| posted on 19/2/07 at 09:58 AM |
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best company to go with in my opinon is demon, my parents used them with no probs for 5 years and they have great service etc, they aren't the
cheapest but the connection always has plenty of bandwidth and as far as i am aware never drops out.
my parents went with talk talk recently which was a BIG mistake internet has not worked in 4 months now. they are trying to back with demon.
you get what you pay for i guess
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coozer
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| posted on 21/2/07 at 06:16 PM |
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I moved to Pipex recently and the speed is dire, plus the fact it drops out fairly regular.
When I rang and told them it was averaging 350kbps and pointed out he 8mb I was payin g for the answer was...
"well sir the contract is for speeds UP TO 8mb"
Customer service is rubbish, even when you can get through.
I am considering going to the ombudsman at:
www.otelo.org.uk
1972 V8 Jago
1980 Z750
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britishtrident
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| posted on 24/2/07 at 04:39 PM |
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quote:
Originally posted by coozer
snip
When I rang and told them it was averaging 350kbps and pointed out he 8mb I was payin g for the answer was...
Sounds like the connection is unstable it is trying to run faster than the line can support.
Try disconnecting from the phone socket for at least 30 minutes, then reconnect and reboot the router.
Repeat this 3 times over a few days.
If that fails ask them to perform a "Whoosh test"
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stevebubs
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| posted on 25/2/07 at 07:31 PM |
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One thing to bear in mind for DSL is that it is very dependent on how far away you are from the exchange.
I had an "up to 8M" connection from Bulldog but could only sync up at around 2M. Due to the distance (I'm a long way from the
exchange) I was pretty happy with this.
The only way to get a reliable speed (assuming you don't live within 200yards of the exchange) is to move to a cable Modem supplier (Virgin
Media)
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