CliveM
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 posted on 10/9/07 at 04:12 PM |
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Downloading problems
Hi all,
Thought I'd try you guys on here with a recurring problem downloading files etc on the internet.
I'm on Virgin Media (for my sins!) and when trying to download files, nothing happens..... the modem lights stay unlit. My PC has just been
rebuilt in effect by a friend of mine who does PC maintenance and it worked fine retrieving updates over the net on his connection (he uses NTL) and
at my brothers (BT). Even phoned Virgin Technical help (at extortionate cost!) where they gave me an address of a file to download, and it damn well
did with no problems!! Grrrrrr They said the line checked out OK as did the PC check on installation.
The missus is giving me grief over this 'cos she wants to be downloading music and its not happening!
Anyone any ideas? Any help much appreciated.
Cheers,
Clive
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clockwork
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| posted on 10/9/07 at 04:41 PM |
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I would guess you have some sort of pop up blocker unless it's not working on right click "save as"
What browser are you using? Or are you talking about bittorent?
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Hellfire
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| posted on 10/9/07 at 04:46 PM |
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Many, many ISP's are now blocking P2P users, TalkTalk do not alow it but do not publish it, I wonder why? Sounds like you may have a similar
problem...
Have you tried downloading legitimately or is that what you are referring to?
Seems they are throttling speed but not blocking it - http://www.theregister.co.uk/2007/05/08/vigin_nationwide_throttling/
This information isn't necessarily upto date so it may be worth checking with your ISP Helpline... FWIW not all large providers are rolling out
the new 8Mb speed for a few more weeks (4-6)
Steve
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CliveM
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| posted on 11/9/07 at 07:36 AM |
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One instance is on the Nokia website to download a software update for a phone, so should work somewhere like there?!
I've also had problems downloading e-mail attachments from Yahoo mail too.
I click on an icon to download whatever and the dialogue box will pop up as it should, but its at that point that the modem "stops
working"?? The animation on the download box works, theres just no downloading! A couple of times it has started to download the file, but then
stops after a short time.
Clive
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Hellfire
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| posted on 12/9/07 at 10:35 PM |
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Hi Clive - you haven't stated whether by saying 'downloading' you are using P2P software like Bitorrent, Azuerus etc etc or
downloading legitimate files say video from our website for instance. If you can view video streaming then it's your ISP blocking/restricting
certain sources somehow, if not try resetting your modem by switching it off. Unplug all cables allow it to stand for 30 seconds then connect them all
back up and start again... if no joy you will have to contact Customer Services as you may have a dodgy Modem.
Steve
[Edited on 12-9-07 by Hellfire]
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britishtrident
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| posted on 13/9/07 at 08:15 AM |
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Sounds like the MTU setting is too high
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CliveM
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| posted on 13/9/07 at 03:47 PM |
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Steve,
It happens when trying to download legitimate files. I did try rebooting the modem but no joy from that. My brother is up this weekend and bringing
his laptop to see if the problem occurs then. I'm pretty confident its not the PC.
Clive
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CliveM
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| posted on 13/9/07 at 03:49 PM |
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britishtrident, what is the MTU setting? Is this something I'm able to update myself?
Clive
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britishtrident
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| posted on 13/9/07 at 07:57 PM |
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MTU = max transfer unit
If set too large the pc will try grab the file in chunks too large for the network to handle and the file transfer falls over and times out.
How you change it depends on the version of windows.
Do a google on adjusting windows MTU or just click this link.
http://help.expedient.net/temp/broadband/mtu.shtml
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