Halifax Building Society is very pleased to announce that they are installing new "Drive Thru" Cash Dispensers.

To enable customers to gain maximum benefit from this new facility they have conducted intensive behavioural studies to come up with the appropriate procedures for their use.

AS FOLLOWS:

Procedures for MALE customers

1. Drive up to the cash machine

2. Wind down your car window

3. Insert your card into machine and enter PIN

4. Enter amount of cash required and withdraw

5. Retrieve card , cash , and receipt

6. Wind up window

7. Drive off

Procedures for FEMALE customers

1. Drive up to the cash machine

2. Reverse the required distance to align car window with cash machine

3. Re-start the stalled engine

4. Wind down the window

5. Find handbag, remove all contents onto passenger seat to find card

6. Turn the radio down

7. Attempt to insert card into machine

8. Open car door to allow easier access to cash machine due to its excessive distance from the car

9. Insert card

10. Re-insert card the right way up

11. Re-enter handbag to find diary with your PIN number written on the inside back page

12. Enter PIN

13. Press "cancel" and re-enter correct PIN

14. Enter amount of cash required

15. Check make-up in rear view mirror

16. Retrieve cash and receipt

17. Empty handbag again to locate purse and place cash inside

18. Place receipt in back of cheque book

19. Re-check make-up

20. Drive forward 2 metres

21. Reverse back to cash machine

22. Retrieve card

23. Re-empty handbag, locate card holder, and place card into slot provided

24. Restart stalled engine and pull off

25. Drive for 2 to 3 miles



26. Release handbrake.