We give the DVLA in Swansea quite a lot of flack, very often justified, but I will give a positive vote for once based on my recent experience.
Paper work submitted and received by them on Wednesday 9 October 2013
Spoke to them on Monday 21 October 2013 to see if they needed any further information. Customer services said was being dealt with now and someone would ring in 10 minutes!! Oh yes I thought. THEY DID!!
Very helpful guy on the MASET team said I have written to you, I need a build up report and major receipts (which I had not sent, my fault). He was happy for me to scan and email. He gave me direct phone number and his email address.
Information sent and received by him the next morning.
Checked with them on the Thursday 24 October and was told number allocated and request sent "upstairs" for Tax Disc.
Tuesday 29 October V5C arrived, and on contacting help line was told I could use the car since Tax Disc was on the way.
Wednesday 30 October 2013 Tax Disc here. Process complete.
All within 15 working days which seems to be their current criteria.
Maiden run of the "Black Pearl" completed on a very nice sunny morning!!:

Sweet, sounds like things are getting better, wait for the u2u's after his direct email and number! Haha

Cheers

Rich

Sorry but one Swallow doesn't make a summer!!!!! Also, why do you think 15 working days to process some simple paperwork is good service????

My experience is always that they are a bunch of t0ssers!

[Edited on 30/10/13 by carpmart]

An example from today ......

£80 fine for not declaring the vehicle SORN. Now this vehicle has been off the road for two previous SORN's. Why the feck can't they just reverese the responsibility rather than dumping the responsibility on me. They could write once a year saying that unless I notify otherwise, that the vehicle will remain SORN'd. Oh no, instead they want to make me pay £80 when I make the mistake of forgetting to tell the DVLA again, something which they already know, which is the vehicle is off the bloody road! STILL!!!!!!

Even worse .......

a further £18.75 back tax even though its not been on the road for 2 years previously.

Bought a car a month ago - still waiting for the V5 - not efficient at all

quote:

---

£80 fine for not declaring the vehicle SORN. Now this vehicle has been off the road for two previous SORN's. Why the feck can't they just reverese the responsibility rather than dumping the responsibility on me. They could write once a year saying that unless I notify otherwise, that the vehicle will remain SORN'd. Oh no, instead they want to make me pay £80 when I make the mistake of forgetting to tell the DVLA again, something which they already know, which is the vehicle is off the bloody road! STILL!!!!!!

---