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Author: Subject: Three Mobile Network. Are they any better?
MikeFellows

posted on 24/9/12 at 12:08 AM Reply With Quote
I recently moved to 3 after being on O2 for the last 5 years and its much better 3g coverage

and ive saved a small fortune

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Ben_Copeland

posted on 24/9/12 at 05:52 AM Reply With Quote
Thanks guys, that's the final nail in the coffin for O2 me thinks. I'll sign a new contract next week with 3





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splitrivet

posted on 24/9/12 at 11:34 PM Reply With Quote
Gotta say though the only downside is calling a 3 phone from a landline is the caller pays the highest tariff than any other mobie network .
The upside is I dont call myself and any calls to another 3 phone are free
Plus cross network calls are included in your call allowance
Ive allways found there call centre helpfull, polite and point out thier better deals even though they are hard to understand.
Cheers,
Bob

[Edited on 24/9/12 by splitrivet]





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craig1410

posted on 24/9/12 at 11:42 PM Reply With Quote
quote:
Originally posted by splitrivet
Gotta say though the only downside is calling a 3 phone from a landline is the caller pays the highest tariff than any other mobie network .
[Edited on 24/9/12 by splitrivet]


I'd be very interested to see this written somewhere. As far as I can tell from a cursory glance at my BT price list, calls to my old O2 number (07801) is the same as to my son's 3 number (07446)

I'm pretty sure this is a myth but would be happy to learn otherwise.

Cheers,
Craig.

[Edited on 24/9/2012 by craig1410]

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splitrivet

posted on 25/9/12 at 08:58 AM Reply With Quote
quote:
Originally posted by craig1410
quote:
Originally posted by splitrivet
Gotta say though the only downside is calling a 3 phone from a landline is the caller pays the highest tariff than any other mobie network .
[Edited on 24/9/12 by splitrivet]


I'd be very interested to see this written somewhere. As far as I can tell from a cursory glance at my BT price list, calls to my old O2 number (07801) is the same as to my son's 3 number (07446)

I'm pretty sure this is a myth but would be happy to learn otherwise.

Cheers,
Craig.

[Edited on 24/9/2012 by craig1410]


Aint no myth Im afraid google it. The landline supplier we connect with charges 8.5 p per minute to Voda etc and 16 p to 3, this cost isnt driven by 3 and is all to do with termination charges, as the 3 network increases in popularity this should come down. 3 is still the cheapest network.
The thing is to get into the habit of using the 3 phone at home instead of your landline and you will save money.
Cheers,
Bob

[Edited on 25/9/12 by splitrivet]





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craig1410

posted on 25/9/12 at 09:39 AM Reply With Quote
quote:
Originally posted by splitrivet
quote:
Originally posted by craig1410
quote:
Originally posted by splitrivet
Gotta say though the only downside is calling a 3 phone from a landline is the caller pays the highest tariff than any other mobie network .
[Edited on 24/9/12 by splitrivet]


I'd be very interested to see this written somewhere. As far as I can tell from a cursory glance at my BT price list, calls to my old O2 number (07801) is the same as to my son's 3 number (07446)

I'm pretty sure this is a myth but would be happy to learn otherwise.

Cheers,
Craig.

[Edited on 24/9/2012 by craig1410]


Aint no myth Im afraid google it. The landline supplier we connect with charges 8.5 p per minute to Voda etc and 16 p to 3, this cost isnt driven by 3 and is all to do with termination charges, as the 3 network increases in popularity this should come down. 3 is still the cheapest network.
The thing is to get into the habit of using the 3 phone at home instead of your landline and you will save money.
Cheers,
Bob

[Edited on 25/9/12 by splitrivet]

Hi Bob,

I did google it at length before I posted because I remembered something about this from years gone by. However, despite going through BT's pricing information at length I can only find a single price which covers all mobile calls except for those to the special 070 numbers. My landline supplier is Zen Internet and they also show a single price.

I'm going to stick my neck out and say that, when people became able to port their numbers to other suppliers a number of years ago, this sort of pricing became impossible to maintain because a number which was originally issued by O2 might have been ported to 3 or Vodafone or whoever and it would not be fair to charge people different rates when they have no way to know in advance what they will be charged. My number starts with 07801 as it was originally an O2 number but is now with 3 so how would that be priced? How can people calling me know in advance what the call will cost?

So, unless you can come up with some current documentation to prove that different termination fees still exist then I'm going to have to stick with my "myth" rating for this one...

Cheers,
Craig.

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splitrivet

posted on 25/9/12 at 11:28 AM Reply With Quote
Im not saying all providers charge more, virgin certainly do here as I deal with 100% business at work virtually all BT wholesale providers certainly do as most dont charge for call set up which is what you do usually pay with residential services.
With BT calling plans your having to pay a charge up front for the pleasure of a discount and although the rate is usually capped your still paying a call set up of about 13p even if the call lasts seconds which averages out the costs across the networks, as most calls to mobiles are brief the setup is the money maker.
Cheers,
Bob





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craig1410

posted on 25/9/12 at 11:50 AM Reply With Quote
I'd love to know how they can get away with this and how they decide which mobile operator a number is associated with. If it is the original operator who issued the number then it would be possible for the caller to know what charge to expect but if it is the actual mobile operator (possibly having been transferred from the original operator) then how can the caller know? It's rare for me to applaud BT for anything but I applaud them for having a single mobile call rate. Virgin? Not so much...

Having said that, I moved from BT to Zen Internet for my landline but they also have a flat rate mobile charge. Not that it matters though as we always just use our mobile phones when at home for outbound calls. No point in paying for calls when you don't have to... In fact if mobile data speeds get just a little bit higher here at my house then I shall seriously consider dumping my landline entirely.

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britishtrident

posted on 26/9/12 at 06:39 PM Reply With Quote
quote:
Originally posted by craig1410
I'd love to know how they can get away with this and how they decide which mobile operator a number is associated with. If it is the original operator who issued the number then it would be possible for the caller to know what charge to expect but if it is the actual mobile operator (possibly having been transferred from the original operator) then how can the caller know? It's rare for me to applaud BT for anything but I applaud them for having a single mobile call rate. Virgin? Not so much...

Having said that, I moved from BT to Zen Internet for my landline but they also have a flat rate mobile charge. Not that it matters though as we always just use our mobile phones when at home for outbound calls. No point in paying for calls when you don't have to... In fact if mobile data speeds get just a little bit higher here at my house then I shall seriously consider dumping my landline entirely.



I used to use Zen because they had a terrific reputation ---- they were fine until I had a broadband fault getting them to call BT engineers in was a nightmare.
after weeks of complaining about the fault including a letter to Zen's MD my broadband speed progressively dropped to crawl they did nothing, it was only when the voice line went totally down that I could call in BT to fix what turned out to be a card fault at the exchange. To make matters worse they had an employee in the accounts department who sold thousands of customers credit card details. Needless to say I promptly left Zen although I still have an email account with them although Zen accounts department can't get the billing right.


I now with Plus Net and have been for about 7 years. 2 years ago I had a very similar broadband problem the difference, I cannot praise Plusnet enough for the effort they put into fixing it, a house call from a BT engineer soon diagnosed another card fault at the exchange job done.

[Edited on 26/9/12 by britishtrident]





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Ben_Copeland

posted on 26/9/12 at 06:43 PM Reply With Quote
quote:
Originally posted by Ben_Copeland
Thanks guys, that's the final nail in the coffin for O2 me thinks. I'll sign a new contract next week with 3


Just ordered my new phone and contact, should be coming early next month

Cant get through to O2, they either leave me on hold and say the lines are too busy and cut me off.





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craig1410

posted on 26/9/12 at 07:04 PM Reply With Quote
quote:
Originally posted by britishtrident
quote:
Originally posted by craig1410
I'd love to know how they can get away with this and how they decide which mobile operator a number is associated with. If it is the original operator who issued the number then it would be possible for the caller to know what charge to expect but if it is the actual mobile operator (possibly having been transferred from the original operator) then how can the caller know? It's rare for me to applaud BT for anything but I applaud them for having a single mobile call rate. Virgin? Not so much...

Having said that, I moved from BT to Zen Internet for my landline but they also have a flat rate mobile charge. Not that it matters though as we always just use our mobile phones when at home for outbound calls. No point in paying for calls when you don't have to... In fact if mobile data speeds get just a little bit higher here at my house then I shall seriously consider dumping my landline entirely.



I used to use Zen because they had a terrific reputation ---- they were fine until I had a broadband fault getting them to call BT engineers in was a nightmare.
after weeks of complaining about the fault including a letter to Zen's MD my broadband speed progressively dropped to crawl they did nothing, it was only when the voice line went totally down that I could call in BT to fix what turned out to be a card fault at the exchange. To make matters worse they had an employee in the accounts department who sold thousands of customers credit card details. Needless to say I promptly left Zen although I still have an email account with them although Zen accounts department can't get the billing right.


I now with Plus Net and have been for about 7 years. 2 years ago I had a very similar broadband problem the difference, I cannot praise Plusnet enough for the effort they put into fixing it, a house call from a BT engineer soon diagnosed another card fault at the exchange job done.

[Edited on 26/9/12 by britishtrident]


Very strange as I've been with Zen for 8 years and have had nothing but excellent service, PARTICULARLY, when progressing technical issues with BT. I've had 4 line problems, including 2 line card faults, in that time and they have been escalated very quickly indeed. It probably helps that I'm an IT consultant myself and am able to give them router logs and stats and very quickly get through the essential initial diagnosis which BT require before escalation can take place. Zen are not cheap but I work from home a lot and require the best performance, reliability and customer service I can get and thats why I stick with Zen. Plusnet aren't bad but the reviews on thinkbroadband.com still place Zen at the top of the pile. I'm even getting a recurring discount just now where I get 200GB a month for the price of 100GB.

C.

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Nickp

posted on 26/9/12 at 07:22 PM Reply With Quote
I can't comment on 3's pricing (but I think it's been pretty well covered that they're cheapest) but I can tell you that their 3G network is effectively one and the same as T-mobile. If you've got a T-mob signal then you'll have a 3 signal and vice versa. Orange have a different Radio Access Network to these two (at the moment) but have joined T-mob in sharing a core network and customers in the Everthing Everywhere venture, soon to be 'EE'. It all takes a bit of getting your head round even if you work on these networks on a daily basis!! It used to be simple- 5 companies, 5 networks, 5 lots of customers, end of.
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