Fred48
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| posted on 14/6/16 at 09:45 AM |
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Anyone has trouble with MK ?
Hi,
I'am Frederic from france, I have a MK INDY RR for almost 2 years but couldn't drive it since then! I had hard times with MK, but when I
say this I mean horror stories.
I was really enthusiast about the brand but not anymore now, they messed up so much with my car you would be scared about the job done, not only light
fault due to lack of serious but bad stuff made on purpose !
I just would like to know if there is some others people that have trouble ? or at least what is the brand image overseas...
This is my personnal experience I can rely on but I've also heard about other stories...
Regards
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loggyboy
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| posted on 14/6/16 at 10:01 AM |
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What are the actual problem(s)
Mistral Motorsport
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Fred48
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| posted on 14/6/16 at 10:04 AM |
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Well it's the whole story to tell....might not been seen from a good eye from some people or admins...
Can I ?
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40inches
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| posted on 14/6/16 at 10:10 AM |
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quote:
Originally posted by Fred48
Well it's the whole story to tell....might not been seen from a good eye from some people or admins...
Can I ?
If you don't say what problems you have/are having, no one can comment 
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Irony
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| posted on 14/6/16 at 11:49 AM |
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If you have tried and tried again to get problems rectified and still you have had bad customer service then describe the issue and the facts.
I work in the service industry and there is no excuse for bad customer service.
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YQUSTA
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| posted on 14/6/16 at 11:59 AM |
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You are not alone, the problem is you don't live near them.
From my own dealings with them and reading about others it would appear that they only give good customer service to the people that live close by.
"If in doubt flat out"
Colin McRae
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40inches
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| posted on 14/6/16 at 12:04 PM |
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Are the problems with service or the actual build quality?
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LBMEFM
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| posted on 14/6/16 at 06:53 PM |
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quote:
Originally posted by YQUSTA
You are not alone, the problem is you don't live near them.
From my own dealings with them and reading about others it would appear that they only give good customer service to the people that live close by.
I disagree, I live near Dover, some 245 miles from MK and have had nothing but excellent service and advice from them over the years.
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Adamirish
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| posted on 14/6/16 at 07:10 PM |
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quote:
Originally posted by LBMEFM
quote:
Originally posted by YQUSTA
You are not alone, the problem is you don't live near them.
From my own dealings with them and reading about others it would appear that they only give good customer service to the people that live close by.
I disagree, I live near Dover, some 245 miles from MK and have had nothing but excellent service and advice from them over the years.
Likewise, I am in Herefordshire.
Before buying my car I had heard bad stories about them but having personally dealt with them a couple of times, aside from getting someone to answer
the phone, they have been great with me.
Delivery has always been really quick, I honestly haven't had one problem with them personally.
MK Indy 1700 Xflow
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YQUSTA
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| posted on 14/6/16 at 07:15 PM |
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quote:
Originally posted by LBMEFM
quote:
Originally posted by YQUSTA
You are not alone, the problem is you don't live near them.
From my own dealings with them and reading about others it would appear that they only give good customer service to the people that live close by.
I disagree, I live near Dover, some 245 miles from MK and have had nothing but excellent service and advice from them over the years.
It's good to hear not everyone living further away has issues, it's a shame they aren't more consistent with all their paying
customers.
"If in doubt flat out"
Colin McRae
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Nickp
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| posted on 14/6/16 at 07:22 PM |
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Nothing to do with their customer service, but an example of what MK are capable of 
http://www.locostbuilders.co.uk/viewthread.php?tid=203283&page=1
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Toprivetguns
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| posted on 15/6/16 at 06:44 PM |
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Fred - you still haven't enlightened us with yours issues.
Only drive as fast as your angel can fly... !
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Adamirish
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| posted on 15/6/16 at 08:45 PM |
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As above. You can't come here and say what has gone wrong or why they are so bad with nothing to back it up. That's not really fair is it.
MK Indy 1700 Xflow
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Fred48
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| posted on 16/6/16 at 06:30 AM |
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I'am splitted between want to tell the story but I don't want to "name and shame" (yes I know I already did but it would be
another step here).
I can confirm that they have done a very bad job on my car and some stuff made deliberately, not just faults or "oups sorry we forgot"
Sincerly sorry guys...I really don't want to mess up with anybody including you...
Thanks for your answers, it already confirmed some thoughts.
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Toprivetguns
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| posted on 16/6/16 at 07:13 AM |
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I used to have an old saying when I worked on aircraft in times of pressure and cost.
"Pretty no, airworthy yes"..... In essence it may look untidy, but you'd let your mum fly on the plane you just repaired.
If your upset by a bits of dodgy trim and messy wiring, which still work you should accept that's the way it is. It's not a caterham.
If your upset by poor welding, bolt threads not protruding correctly through nuts or general unsafe setup you need to contact MK directly.
[Edited on 16/6/16 by Toprivetguns]
Only drive as fast as your angel can fly... !
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CosKev3
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| posted on 16/6/16 at 07:42 AM |
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quote:
Originally posted by Fred48
I'am splitted between want to tell the story but I don't want to "name and shame" (yes I know I already did but it would be
another step here).
I can confirm that they have done a very bad job on my car and some stuff made deliberately, not just faults or "oups sorry we forgot"
Sincerly sorry guys...I really don't want to mess up with anybody including you...
Thanks for your answers, it already confirmed some thoughts.
List your issues,and add pics so people can give there verdict on them. 
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loggyboy
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| posted on 16/6/16 at 08:34 AM |
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quote:
Originally posted by Fred48
I'am splitted between want to tell the story but I don't want to "name and shame" (yes I know I already did but it would be
another step here).
I can confirm that they have done a very bad job on my car and some stuff made deliberately, not just faults or "oups sorry we forgot"
Sincerly sorry guys...I really don't want to mess up with anybody including you...
Thanks for your answers, it already confirmed some thoughts.
Just give us the facts with no personal opinions and there should be no concerns with fairness or bias.
Mistral Motorsport
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Jonte
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| posted on 1/7/16 at 06:37 AM |
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This has been a problem before, often for overseas customer
http://www.locostbuilders.co.uk/viewthread.php?tid=169236
Click it
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Irony
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| posted on 1/7/16 at 10:33 AM |
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quote:
Originally posted by Toprivetguns
I used to have an old saying when I worked on aircraft in times of pressure and cost.
"Pretty no, airworthy yes"..... In essence it may look untidy, but you'd let your mum fly on the plane you just repaired.
If your upset by a bits of dodgy trim and messy wiring, which still work you should accept that's the way it is. It's not a caterham.
If your upset by poor welding, bolt threads not protruding correctly through nuts or general unsafe setup you need to contact MK directly.
[Edited on 16/6/16 by Toprivetguns]
Errr, No. He should get exactly what he paid for. If shown a product and the seller says it will look like this and perform like this then that is
what he should get. The END.
When in business, it doesn't matter a hoot how busy you are, the customer should never ever suffer because you have taken on to much work.
It's not there problem. You should work longer and harder to get through the busy spot and learn from the experience.
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Toprivetguns
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| posted on 1/7/16 at 12:29 PM |
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I would still like to hear what the issues are.
Only drive as fast as your angel can fly... !
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Fred48
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| posted on 25/7/16 at 09:12 AM |
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Hi
Sorry for my silence, i didn't know what to do. I decided to tell everything now.
I'am the kind of guy very nice but you better don't mess up with me.
Sorry for my English, I'm french, I'am doing my best to avoid mistakes
Make yourself confortable and concentrate to follow my story...
Here we go.
Mid 2014 I brought a Westfield to MK headquarters and wanted them to fit gearbox and engine in a new RR chassis, both in very good conditions.
They had my previous Westfield during several days at their headquarters to study the implantation of the engine and gearbox and to confirm they could
do the job because I first asked if they could do it not I directly asked to do it.
They were no problem for them. so let's go...
End of 2014 it's delivery time and start of problems, first track day broken gearbox and I felt like the car had not 100% power by far (should
have been 250bhp).
Car goes back to UK, I take in charge to fix the gearbox and I ask MK to look for reason of lack of power and trust me I insisted !
March 2015, 2nd track day after I had my car back.....FIRE in engine bay caused a lot of damaged and almost killed a friend and me.
Inspection of the car showed an oil hose very very close of exhaust manifold, caused of fire.
At this point I'm still being cool, comprehensive and enthousiast about MK....see how I'am nice and patient whereas they are already
messing up.
MK fixed the car because it was their fault (thanks MK), but they didn't relocated that hose but just put a fireproof tissue on a steal piece to
create a "heatshield" between hose and exhaust.
During the track day I felt again a lot of lack of power even a feeling like the car was breaking, so again while they were fixing fire damages I
asked to look for and I asked for a dyno test...
Here comes the begining of winter 2015....third track day.
Oh by the way before that MK told me power was fine, they dyno tested the car as asked. Showing something like 230rwhp but they lost the print sheet
so I can't see...hum hum...
So I'am on my third track day, morning is OK, I feel like power is better but not 250bhp, even not close (I know what a 500kg/250bhp should feel
like).
I had a 175bhp Westfield by the past...was the same here...
Afternoon starts OK, but within a couple of turns I feel the car braking, meters after meters during a couple of seconds it comes so hard, I stop on
the side. Open the trunk and see that the car was overheating, liquid coolant boiling ! Could not even move it while towed to go out the track.
I start to be very confusing, more than I was already !
I took the car to a specialist near my place....and here are discoveries...
PICTURES
HERE
Here is what is wrong :
1) Intake manifold not properly tightened
2) Rear caliper : Hardly "seized up" (blocked), caused worn break pad whereas they are new (approximately 50km of normal use), brake the
car and caused lack of power, overheating, maybe broken gearbox at first track day. Caused broken steal part from bottom of engine, caused overheating
at 3rd track day track with full stop of the car.
3) Brake master cylinder : Leaking and rust due to incorrect cleaning of circuit
4) Universal joint at the differential : Hardly worn, not tightened
5) Differential below : Hardly worn. Soon broken
6) Braided fuel line : Hardly patch up job / makeshift job. Incorrectly cut
7) gear stick incorrectly fixed (one tightened bolt out of 4)
8) rear wheels thread not long enough, it doesn't go until nylstop (both rear wheels)
9) rear wheels bolts not long enough and cuts.
10) Differential : Totally Worn and not safe to use. Seems to be junk yard with just a new paint.
broken gears and filings inside.
11) almost all wheels : worn hub (caused breaking the car / lack of power) (2 rears and one front)
When the car burned, it has not been repaired correctly.
12) Wiring of spark plugs : Still melted because of fire, not replaced
13) Side oil catcher tank cap : Melted cap not replaced
14) rust indise carbs and on chassis, because of carbonic snow (from exthinguiser)
15) Cause of fire was a oil hose too close of exhaust manifold, they fixed it with a piece of steal and a heat resistant tissue but it's not
enough, it still dangerous.
Some parts are second hand parts but not even repacked. so they are worn and dangerous to use like the differential who seems to be junk yard with
just a new paint on it.
In conclusion crap, broken parts, shoddy workmanship, cut parts that are not mean to be cut, place parts where they are not mean to be placed and so
on...
Untighted bolt for harness...
I really doubt my car has been Dyno tested...no in fact I'm sure they didn't do it.
I ordered strenghtened chassis point to handle better the 250bhp of the engine, i don't have it !
I have also seen hoses pushing on sharp edge (picture).
I was supposed to have a new brake master cylinder, they have put the old one from the westfield (it was leaking as is said).
I asked several time to find out why the car had a lack of power and nothing has been done since the beginnning whereas it was their fault ! (brake
caliper, differential)
it caused damage to the car...
I did a compression test on my engine, and compression are perfect, so it doesn't come from here. But there is filings in my oil now.
Mid 2016, I still didn't ride my car properly...
I had to negotiate with MK to fix my car AGAIN, I asked for them to work on point I mentionned, so again went back to UK, had to wait for months.
Had my car back in may. They didn't work on all the points I mentionned at all.
- They painted the inside tunnel over rust with spray bomb !!!!!! (wtf...)
- They relocated the battery whereas I never asked for and they were no problem with it. (but why ?)
- They din't work on security points I asked for.
Now I said stop ! car is being fix in another garage in France. (by the way they confirmed all of the sh** done on my car)
Now icing on the cake.
I asked for MK to give me money because all of their sh** is costing me money, I hardly negotiate to obtain what is fair to me.
Several time they lied to me saying they did the wire transfer whereas no...
Please don't put a blame on me because I hardly name and shame here, sincerly I was really enthousiast about MK, I was nice to them and I dont
think we can call me a "bad customer", I thought it was a good brand but finally they are just big crap !!!!!
I know it's small brands, craftmanship, kit car, I did expect some minor issues or stuff like that.
But here do you realise at what point they were f****** craps, liars...?
I'am upset against them.
Of course I didn't name him but you all gueesed with who I dealed at MK...
[Edited on 25/7/16 by Fred48]
[Edited on 25/7/16 by Fred48]
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owelly
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| posted on 25/7/16 at 11:51 AM |
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That's more like it! Thanks for filling in the details. Don't worry about your English, we can pick through it to make sense. ;-)
There's a few things that you must take responsibility for. Driving with the rear calliper/callipers seized on for example. It may well be their
fault that the callipers were faulty, but the fault could have developed after it left them. You should know when you have a brake dragging and stop
to rectify it. Likewise, if you can see faults that you're not happy with, don't use the car. If you can see the oil line is still too
close to the exhaust, don't use it. Don't send the car back to the UK to have it fixed, just fix it yourself (or get it fixed where you
live).
Having said all that, MK should be doing more. They should appreciate that you're shipping the car about and should have got it right the first
time. Once it came back to the workshop with faults, they should've made doubly sure that everything was perfect before it went out again!!
I've heard a few horror stories about MK recently so let's hope they sort themselves out!!
Good luck Frederick
http://www.ppcmag.co.uk
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Fred48
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| posted on 25/7/16 at 01:18 PM |
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For 2 years I drove something like 30km in 3 track days, it make an average of 10km per track day, so +/- 6 laps on a 1.5km track. (most of laps done
on third track day during the morning because the car was better)
I don't think we can call this "driving the car while it was faulty"
Especially because at the begining (first track day for example) I only felt a lack of power, not that the car was braking...
I forgot to say that during the first track day, MK was present and I directly informed them that the car had not full power, they didn't do
anything about it.
between each track day car went back to UK for MK (try) to fix it.
Of course I stopped when needed, on my second track day I stopped just before fire started because I felt the car was braking.
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owelly
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| posted on 25/7/16 at 05:41 PM |
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So when rolling to a stop, you didn't feel the car braking itself? You didn't notice the brakes smoking or getting hot? I can tell
instantly if my brakes are sticking on by the way the car rolls to a stop.
I'm not saying MK are blameless at all and you do have a right to be annoyed.
http://www.ppcmag.co.uk
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Johneturbo
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| posted on 26/7/16 at 07:53 AM |
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quote:
Originally posted by owelly
So when rolling to a stop, you didn't feel the car braking itself? You didn't notice the brakes smoking or getting hot? I can tell
instantly if my brakes are sticking on by the way the car rolls to a stop.
I'm not saying MK are blameless at all and you do have a right to be annoyed.
owelly, All these problems the poor guy has had and you can only pick up that he "should" of known it was a sticky rear caliper.
not everyone that drives these cars are mechanically minded, beleive it or not some people buy cars ready build for that reason..shock horror
I'm embarressed for MK, i've never dealt with them, but this treatment isn't right
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