g.gilo
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| posted on 29/6/09 at 08:38 PM |
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again
big thanks again to gary at 2gether,
super quote done over phone and docs in post tonight, unbeatable thanks gary
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omega0684
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| posted on 29/6/09 at 08:44 PM |
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i need to ring him again my tintop ins is up at the end of next week!
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Ben_Copeland
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| posted on 29/6/09 at 08:56 PM |
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Got insurance from them today,
Great price, hopefully docs will be in post tomorrow so i can get down dvla !
Ben
Locost Map on Google Maps
Z20LET Astra Turbo, into a Haynes
Roadster
Enter Your Details Here
http://www.facebook.com/EquinoxProducts for all your bodywork needs!
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nitram38
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| posted on 29/6/09 at 09:06 PM |
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I'm not so sure about them......
On cover note from 20th April untill 1st June, then informed them of reg number.
Twice I've called them/emailed etc and still no documents......
Beginning to get worried......
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twybrow
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| posted on 29/6/09 at 10:26 PM |
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Ditto the above. I rang Gary on the way back from the DVLA with my plates, and 2 weeks later, they ring me and say "We were wondering when you
might give us your Reg no?". Needless to say, I was quite miffed!
They covered me for pretty much 2 months without reg. But I do now have my revised documents....
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nitram38
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| posted on 30/6/09 at 08:27 AM |
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I emailed them again yesterday but this time I warned of the ombudsman or police action, which got an immediate response.
Gary blamed his old system, but I have made 2 calls and 2 emails to them since 1st of June.
They can't blame computers for human error.
I worry about this sort of stuff especially when there is so much at stake with my car. It is insured for 21k.
An insurance company can issue policy documents within 7 days.
My information has simply not been passed on to them.
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Ben_Copeland
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| posted on 30/6/09 at 08:46 AM |
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Worries me a little bit, because i cant register my car till i get my cover note !
Ben
Locost Map on Google Maps
Z20LET Astra Turbo, into a Haynes
Roadster
Enter Your Details Here
http://www.facebook.com/EquinoxProducts for all your bodywork needs!
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nitram38
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| posted on 30/6/09 at 08:50 AM |
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The cover note for the 1st month came, but I had to ask for the second months one just for the dvla registration.
I shouldn't have had to chase them for this as it should have been sent automatically.
Probably I have been unlucky with these "mistakes", but I feel people should know the rough with the smooth of dealing with their
insurance.
Seems to me that they have cheap prices, but are a little dis-organised.
[Edited on 30/6/2009 by nitram38]
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Ben_Copeland
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| posted on 30/6/09 at 09:01 AM |
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I think that's the problem when a small company is very busy. Customer service starts to suffer and mistakes start being made.
Ben
Locost Map on Google Maps
Z20LET Astra Turbo, into a Haynes
Roadster
Enter Your Details Here
http://www.facebook.com/EquinoxProducts for all your bodywork needs!
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omega0684
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| posted on 30/6/09 at 10:41 AM |
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i rang them up and got them to send my documents next day recorded delivery, they arrived next day.
[Edited on 30/6/09 by omega0684]
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nitram38
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| posted on 30/6/09 at 12:08 PM |
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quote:
Originally posted by omega0684
i rang them up and got them to send my documents next day recorded delivery, they arrived next day.
[Edited on 30/6/09 by omega0684]
I've rung them twice, so obviously they forgot to ask for my policy.
You were lucky that they had yours there.
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nitram38
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| posted on 30/6/09 at 01:19 PM |
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I was told by Barney that it takes 2 weeks to get docs from Highway insurance then I get this email which says different:
Martin,
No problem I understand that Barney has dealt With all while of been out of the office, apologies for the delay isn’t normal and ongoing isn’t a
problem with the introduction of our new software system as nothing is manual and full docs are issued from here.
Kind regards
Gary Haime
2Gether Insurance
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