Davegtst
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| posted on 20/8/11 at 10:01 AM |
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Orange network problems
Anyone on Orange have problems? I recently got a contract with orange and keep having problems where my phone doesn't ring at all but goes
straight to answerphone. If they ring back straight away most of the time they get through. A couple of people i know have the same problems but
Orange deny all knowledge of the fault. Anyone know a cure?
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carlknight1982
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| posted on 20/8/11 at 10:08 AM |
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I do work for orange I rang the Network Management Center and they say there is an upgrade program currently going on with the 3G network in Herts,
could be a blow by of that. not that they would ever admit it to a customer
Logic will get you from a A to B
Imagination will take you everywhere.
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Andybarbet
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| posted on 20/8/11 at 10:22 AM |
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Ive been with orange for a few years & have this problem a lot when im at home, its been happening to me for well over a year now but quite
randomly.
Would be interesting to see if it improves with the said upgrade though.
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dave
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| posted on 20/8/11 at 11:12 AM |
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Our entire company changed to Orange a month ago (1500 units) and we are having major problems with coverage.
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dave
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| posted on 20/8/11 at 11:15 AM |
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quote:
Originally posted by Davegtst
Anyone on Orange have problems? I recently got a contract with orange and keep having problems where my phone doesn't ring at all but goes
straight to answerphone. If they ring back straight away most of the time they get through. A couple of people i know have the same problems but
Orange deny all knowledge of the fault. Anyone know a cure?
This is known in our company as being Tango'd 
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davestarck
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| posted on 20/8/11 at 11:39 AM |
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I have been with Orange from day one and they used to be very good. Not now I have had the same problem with the phone not ringing and getting a
text to say I have a missed call or answer phone message, look at the phone and I have a signal!! I am due an upgrade now but was told I need to pay
an upgrade fee, no chance so I may well go elseware.
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Xtreme Kermit
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| posted on 20/8/11 at 12:00 PM |
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Remember there is a finite capacity on mobile networks. It is possible for a cell to be saturated with calls at a given time.
This generally show as a good signal strength but you may see emergency calls only.
This will be transient, and could explain the symptoms.
You should also be able to roam to the T-Mobile network in the uk for no charge, so you should get better coverage... Oh well...
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Davegtst
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| posted on 20/8/11 at 12:16 PM |
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Trouble is I get this problem everywhere. I drive around the whole south east for my job and encounter it everywhere. I even had it at midnight last
monday right next to heathrow airport so its not just a herts thing.
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Fozzie
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| posted on 20/8/11 at 12:26 PM |
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Orange used to be really good .... not now where I live, which is about 5 miles as the crow flies, south east of T4 Heathrow.
I have got roaming T-Mobile on it and yes it's a little better..but not very good at all .... I have had text messages delivered about 2 days
after they had been sent before now...... 
It's a good job I rarely use it.......and prefer the 'landline' ....
'Racing is Life!...anything before or after is just waiting'....Steve McQueen
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lewis
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| posted on 20/8/11 at 12:41 PM |
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Yep the same for me also have good reception + 3G and loose it all for a second then it comes back also calls dropped have to dial a few times to get
through,also coming to the end of my contract so will prob change networks
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mookaloid
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| posted on 20/8/11 at 02:19 PM |
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The answer to missing calls like this is to change the phone setting from 3G to 2G or GSM only.
The problem seems to be one of auto negotiation between the 2 settings and it's probably the 3G network being congested causing the phone to
constantly change connection between GSM and 3G and missing the calls.
Ok GSM only means that data won't work on the phone so much but at least you get the calls.
I can now swap mine between the 2 settings very quickly when I need data but I only miss calls when I'm not on GSM only.
Hope that helps
Cheers
Mooky
"That thing you're thinking - it wont be that."
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snakebelly
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| posted on 20/8/11 at 04:18 PM |
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have also noticed this, 3g also semms to drop out far more often, surely if they now have t-mobiles coverage it should get better not worse. I have a
business contract with 5 handsets, will almost definately be moving on the next contract renewal unless things improve, unfortunately we still have 18
months to run so stuck with it for now. I have spoken to orange about this but as usual they deny any issues, this thread more or less proves there is
an issue they are either incompetant or liars.
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Davegtst
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| posted on 20/8/11 at 04:24 PM |
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quote:
Originally posted by mookaloid
The answer to missing calls like this is to change the phone setting from 3G to 2G or GSM only.
The problem seems to be one of auto negotiation between the 2 settings and it's probably the 3G network being congested causing the phone to
constantly change connection between GSM and 3G and missing the calls.
Ok GSM only means that data won't work on the phone so much but at least you get the calls.
I can now swap mine between the 2 settings very quickly when I need data but I only miss calls when I'm not on GSM only.
Hope that helps
Cheers
Mooky
So if i get an app that switches 3g on and off this should stop it when 3g is turned off?
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mookaloid
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| posted on 20/8/11 at 04:37 PM |
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quote:
Originally posted by Davegtst
quote:
Originally posted by mookaloid
The answer to missing calls like this is to change the phone setting from 3G to 2G or GSM only.
The problem seems to be one of auto negotiation between the 2 settings and it's probably the 3G network being congested causing the phone to
constantly change connection between GSM and 3G and missing the calls.
Ok GSM only means that data won't work on the phone so much but at least you get the calls.
I can now swap mine between the 2 settings very quickly when I need data but I only miss calls when I'm not on GSM only.
Hope that helps
Cheers
Mooky
So if i get an app that switches 3g on and off this should stop it when 3g is turned off?
Don't know about an app - it's just one of the settings on all the phones I have, but yes if you turn 3g off it should stop you missing
calls which go straight through to voice mail even when you seem to have a signal
"That thing you're thinking - it wont be that."
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Ninehigh
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| posted on 20/8/11 at 06:27 PM |
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Yeah this is what the guy at Orange said to me this week too, plus the phone uses a lot of power trying to find and keep a 3g signal.
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Davegtst
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| posted on 20/8/11 at 06:32 PM |
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Just found I don't need an app, I can do it easily on the galaxy s2. Ill leave it of for a while and see what happens. Thanks for the help.
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