This is the first time I have had any kind of problem with an ebay seller.

Basically I won an auction last week for a knock down price of 32 quid. Its a big heavy item but he offered a price of courier delivery price of 45 quid. I asked him whether i could pick it up and he said he would prefer it if I picked it up.

I come to paypal the money and I only get the option of the price of the item plus courier. The guy says he used his sons account to sell the item and doesn't know how to "do paypal" to invoice me for only the cost of the auction without the cost of courier, his son is away at the moment so can't help.

I am keen to sort this out as I want to pay before its picked up as its a mate doing me a favour and i don't want them messing with money or refunds.

I believe the guy is genuine everything backs up what he is saying. He has 100% feedback and all the other completed sales are stuff like playstation games, GCSE study guides and stuff.

I am expecting him to say cash on collection but can I insist he invoices me for the correct amount beforehand? Not sure what to do?

[Edited on 29/1/10 by liam.mccaffrey]

Cant you just click to pay and recalculate with a subtraction of the courier price once you get to the Paypal page?? I'm sure there's the facility to do that yourself

Just ask him for the email address on the paypal account and send him the item price directly.

quote:

---

Originally posted by r1_pete
Just ask him for the email address on the paypal account and send him the item price directly.

---

just be careful if you send him the cash by any other way using paypal, it won;t show on the ebay system that you've payed for your item

hth

Ray

there is no option to recalculate without postage. only "request total" which I have done twice.

As mentioned I am very reluctant to send the payment outside ebay for the stated reasons.

Personally I think I'd go with cash-on-collection and get a receipt.

JB

Cash on collection, everytime

Slightly o/t but sorta on

unfortunately if anyone collects any ebay item form us its cash on collection.

been ripped off twice by people paying paypal then claiming no receipt, try telling paypal they collected it, online signed for tracked delivery is the only defence against a paypal non received claim.

If I was picking it up myself, I would cash pay cash on collection, but its a mate doing me a favour.

I'll see how he goes over the next couple of days and then do cash on collection.

Tell him to get his son to recalc the price without courier and send a revised invoice

seller needs to revise invoice via ebay account and remove the postage costs then you will be able to pay using paypal

Thanks guys. I know what he needs to do I even tried to talk him through it over the phone. His son is going to have to do it.

Don't tell me, it's a Pro-Tools bender and you're buying it for me as a belated birthday present?

how did you guess Steve?

Go into your paypal account click on send money . fill in the details and you can even link into an ebay item number IIRC . other wise give your friend the cash . Buyers have the upper hand on feedback now as a seller can't give bad feedback anymore. Most sellers are honest and if your friend has half a brain or more he will soon smell a rat if the item is not as described . Don't try to re negotiate the price if it's not as it ought to be, simply walk away and enter an amicable dispute to cancel the sale . sellers are virtualy powerless and will conceed for an easy life . keep it calm and friendly at all times

BIG NO-NO!!!
Itīs quite late today, but tomorrow morning (early afternoon for you), Iīll post a Horror (Stupidity) story with my first e-bay transaction just a month or so ago.

OK,
Here I come, PLEASE DO NOT REPEAT!!.

Dec 25th,
Hi chanoquin,
So far, so good! Your bid has been confirmed, and you are the high bidder. It's almost yours, but you could still be outbid. You can improve your chances of winning by increasing your bid.

Hi chanoquin,
Congratulations on winning this item! The next step is to pay the seller. Check out and pay with PayPal to get your item as soon as possible.
_____________
Do not respond to the sender if this message requests that you complete the transaction outside of eBay. This type of offer is against eBay policy, may be fraudulent, and is not covered by buyer protection programs. Learn More.

Dear turbo996911,
Please provide total if you ship with my UPS account. This so I can complete payment.
- chanoquin
________
Dec 26th
Dear chanoquin,
I see you've made a payment but not to the right address, cancel the one you've made and make another one to this address: janinakowalczuk@yahoo.com
for some reason ebay gave you my email that's not my paypal address.
- turbo996911
(weird!!!, but being a NOOBIE I thought it was OK)

This is on one e-mail, Iīll just copy and paste)

From: chanoquin
To: turbo996911
Subject: You've received an answer to your question about item 07-08 SUZUKI GSXR 1000 EXHAUST MUFFLERS
Sent Date: Dec-26-09 10:05:44 PST

Dear turbo996911,
Sorry I didnīt make myself clear. I have already cancelled the payment, the point is I canīt or donīt know how to send the payment to another account as you are suggesting.
- chanoquin
---------------------------
From: turbo996911
To: chanoquin
Subject: You've received an answer to your question about item 07-08 SUZUKI GSXR 1000 EXHAUST MUFFLERS
Sent Date: Dec-26-09 08:24:21 PST

Dear chanoquin,
I cant cancel your payment, you have to do it, you sent it to my email but it is not a paypal address. Go to your paypal and cancel the payment, then send another one to janinakowalczuk@yahoo.com
- turbo996911

-----------------------------
From: chanoquin
To: turbo996911
Subject: You've received an answer to your question about item 07-08 SUZUKI GSXR 1000 EXHAUST MUFFLERS
Sent Date: Dec-26-09 06:56:31 PST

Dear turbo996911,
Thereīs no way I can do that in the payment page, I think you should sort it before i can make the payment again. please let me know when I can proceed.
- chanoquin
THIS SHOULD HAVE BEEN THE TURNING POINT!!!! :MAD: :MAD:
------------------------------------
Dear chanoquin,
Ok, I'm starting to loose my patience here. How is paypal unsafe? Maybe you should read more about their policy.
- turbo996911
--------------------------------------
From: chanoquin
To: turbo996911
Subject: You've received an answer to your question about item 07-08 SUZUKI GSXR 1000 EXHAUST MUFFLERS
Sent Date: Dec-26-09 17:36:31 PST

Dear turbo996911,
Yes, I donīt have any experience either on e-bay or paypal, even if I pay direct, on my e-bay it will still show as an unpaid item.
How do I make sure that iīm receiving the goods, and that i donīt get a negative rating.
To top it off, every message I receive, states that I Should not pay outside e-bay.
Please understand me. As Iīm writing this, the following is on a text box right next to this text "Is this message an offer to buy your item directly through email without winning the item on eBay? If so, please help make the eBay marketplace safer by reporting it to us. These "outside-of-eBay" transactions may be unsafe and are against eBay policy. Learn more about trading safely."
Your comments
- chanoquin

--------------
Jan 13th.

Dear chanoquin,
Hi, i tried to send your exhaust today. Turns out usps (which is usually the cheapest)wants $60 for priority shipping. You paid me $40 for shipping. I'm going to try fed ex and ups if they're cheaper, if not, you're going to have to pay $20 more. Sorry for the delay, i'll write you later to let you know for sure.
- turbo996911

Dear chanoquin,

Usps is the cheapest ($60), ups wants $300, i didn't even go to fed ex because they're always the same as ups. So just send me $20 more to janinakowalczuk@yahoo.com and i'll mail it to you as soon as i get the money, thanks.
- turbo996911

------------------------------------
From: chanoquin
To: turbo996911
Subject: You've received an answer to your question about item 07-08 SUZUKI GSXR 1000 EXHAUST MUFFLERS
Sent Date: Jan-13-10 11:52:42 PST


Dear turbo996911,
Turbo996911,
Please let me know soonest, Worst Case Scenario, You could ship by my UPS account and Credit Shipping towards future purchase?
Iīm still looking for Carbon fiber mirrors for R1 and Front turn indicators (Three wire), these not for a particular bike...
- chanoquin

----------
Dear turbo996911,
Please provide Weight and Dimension So I can get quote for UPS with my account.
Thanks.
- chanoquin

Jan 18th
----------
Dear chanoquin,

Hello, just wondering if you still want me to ship your item. I told you that i went to ups and they wanted over $300 for shipping. Usps is the cheapest (always), i just need $20 more for shipping. Let me know what you want to do asap, your item is packed and ready to go.
- turbo996911

I sent this to E-Bay to see if I could get something back.... HAHA, St**id ME!!!
This was my first transaction so I wasnīt familiar with the rules, I paid off e-bay, now the seller hasnīt shipped and is asking for more money to ship. I understand now that I may not get my money back, but I donīt want to put more money into it and or get bad ratings. I have record of the e-mails sent through your system to show what I describe above. Please advise course of action. - I still want the goods. - I may pay the 20 US extra if that will make the seller ship the goods. After reading the rules, I can see this may not happen. - I dont want to have bad ratings. - If at al possible, I would like to have my money back if the seller donīt want to ship (I understand now that I may not be covered) Thanks for your time and best regards. Angel acevedo

I received the automatic reply....

Then the following (Icing on the cake:
Dear Angel,

Thank you for writing eBay in regard to item number 290383592754 (07-08
SUZUKI GSXR 1000 EXHAUST MUFFLERS) that you paid for but have not yet
received from seller turbo996911. I understand your concern and will
help you resolve this issue as quickly as possible. I know the email is
long, but I hope you'll find the information helpful.

The ideal time to wait for the item is at least 5-10 business days for
local shipment and up to 14 days for international shipment as it will
give enough time for the delivery of the item. However, if you still
haven't received your item, you have the option to call the seller for a
follow up or open a case for a refund.

At this time, to help you decide what would work best for you, I
recommend the following options (details below):

-- Contact the seller through phone
If you feel comfortable on doing so, you have the option to call the
seller. In this case, you may make a follow up on the shipment of the
item. We find these issues are often misunderstandings that can be
resolved with a brief conversation.

To get the seller's phone number:
1. Click the "Advanced Search" link near the top of most eBay pages.
2. On the left side of the page under the "Members" heading, click "Find
contact information."
3. Enter the member's user ID and the item you're inquiring about.
4. Click the "Search" button. You may need to sign in.

When you use this form to request contact information, we'll send you
the member's name, phone number, email address, city, and state. To
protect the seller's privacy, we won't include the street address. We'll
send the seller your contact information at the same time.

-- File a case through eBay Resolution Center
As an additional safeguard, in the event that you've waited enough for
the item, and you still haven't received it, then, I recommend you to
take this matter further by opening a case in the eBay Resolution
Center. This can help you resolve the problem with the seller or help
you get a refund. Also, your purchase price and shipping charges may be
covered by the eBay resolution process.

You can open a case 3 days after the estimated delivery date (if
available) or 7 days after you paid for the item (if no estimated
delivery date was provided). If the item doesn't match the seller's
description, you can open a case now. You must open a case within 45
days of the end of the listing.

Click "Contact us" in the upper right corner of the eBay home page.
Click the "My item hasn't arrived yet, what do I do?" or "What can I do
when I get an item that's not as described?" link and follow the
instructions.

If you've already opened a case, you can find out the status by going
here:
http://resolutioncenter.ebay.com/

-- Leave appropriate Feedback
Be sure to leave Feedback and detailed seller ratings (DSRs) for the
seller. That lets other buyers know about your experience so they can
make informed decisions. As a buyer, you don't have to worry about
retaliatory Feedback from your seller since sellers can only leave
positive Feedback for their buyers or not leave any at all.

By contributing to the seller's detailed seller ratings you help eBay
evaluate the seller's ability to continue listing on the eBay site.
Sellers must have a minimum of 4.3 over the past 30 days in all four
DSRs in order to list: item as described, communication, shipping time,
and shipping and handling charges. It's important for other members to
know about your good and bad experiences with this seller -- don't be
afraid to be honest.

If you need further assistance, please don't hesitate to reply to this
email and let us know.

Sincerely,
Zaldy H.

eBay Customer Support

A little decor

Flag this messageUnable to open claim - PayPalSunday, January 24, 2010 3:22 AM
From: This sender is DomainKeys verified"member@ebay.com" <member@ebay.com>Add sender to ContactsTo: aacevedo_mx@yahoo.comPlease provide seller details to sort shipping terms.

One more try!!

Dear turbo996911,
Please cancel and refund, I am no longer intereste under the new conditions.
I bid because you quoted shipping upon request.
Sorry for the inconvenience.
- chanoquin

He tries once more...
Dear chanoquin,

I really dont understand you, it's not my fault you live in mexico...You got this part really cheap anyway and i'm not going to lose $20 for the shipping. You're stubborn as hell, i told you that ups wanted $300, postal service is the cheapest and $20 more is really not a fortune...I waited for your decision for a long time, i could've sold it a long time ago without any problems, i wanted to be fair to you though.
- turbo996911

More things I know.... But was unwilling to accept:
Re: GS=CU0804 Unable to open claim - PayPal [290383592754 #US $MO 100770B !43433! 120409 ?01 -01 ] (KMM15209787I15977L0KM)Sunday, January 24, 2010 2:24 PM
From: This sender is DomainKeys verified"eBay Customer Support - cswebhelp" <cswebhelp@ebay.com>Add sender to ContactsTo: aacevedo_mx@yahoo.comDear chanoquin,

Thank you for writing eBay in regard to the item number 290383592754
that you purchased fro seller <turbo996911>. I recognized that you have
paid for this item but you have not received them yet.

I understand your concern and am sorry for the inconvenience this
transaction has caused. I know the email is long, but I hope you'll find
the information helpful.

At this time, to help you decide what would work best for you, I
recommend the following options (details below):

-- Contact the seller through phone

At this point, if you haven't done so, I suggest that you try to contact
your trading partner by phone to see what can work for both of you.
During your conversation, you can ask from your seller to provide you a
tracking information number, so you can verify if the item has been
shipped. Hopefully, you'll be able to clear things up with your seller
regarding this transaction.
....bla bla bla....

And then: THE CHERRY!!!
Dear chanoquin,

You're weird man, i'm loosing patience with you. This is the last message i'm writing to you, here's the deal, $20 is not a lot! Don't you think that if i wanted to rip you off it would be for more than $20?!!!And by the way you should read paypal policy once again, or maybe just contact paypal by phone to find out more about it! As i said before, i'm not going to lose money for shipping that you're supposed to pay, that's my last word. Do as you please.
- turbo996911 Did this answer your question? If not, let the seller know.

-------------------------------
From: chanoquin
To: turbo996911
Subject: Message from eBay Member Regarding Item #290383592754
Sent Date: Jan-24-10 07:34:47 PST


Dear turbo996911,
Hi there,
Remember my concern about paying off e-bay, now it has turned against me.
How do I know if I pay you the 20 extra that youīre asking to ship?
If I do and you donīt ship, then itīs another 20 USD that Iīll be putting on the bin.
Will you be willing to refund me and relist?
I think this will be best for both of us.
As I stated before, I bid on the goods once I had a reply from you with the charges as I didnt want something like this to happen.
As things stand now, I have already left good feedback.
I have a couple of proposals,
Will you ship and accept payment when I receive?
or Will you ship with a 10 USD paypal?
PS: I have filed a complaint throughPaypal, and due to the fact that it was off e-bay, I canīt receive support. So basically Iīm pretty much screwed unless you really have the desire to ship.
Your comments
- chanoquin



Sorry for the long post.
I learned the lesson, I see most of you people exercise due diligence so my comments may be out of place and I may be Flamed and called names, but PLEASE
DONīT DO as I did....
Especially For the newbies.

Oh dear

sorry to see you had a problem . In the first instance you should only pay the paypal address you are given if that is wrong he can refund change his account settings and re-invoice you. As for asking for extra carriage that all depends on the terms and conditions laid out in his listing . If it said he would ship to Mexico and there is no mention of a suplement outside the USA then he is a bit naughty . however if he did reserve the right to make additional claim for carriage outside the USA that is fair. and $20 extra is not a lot .

for the record cotacting Ebay through thier email system is the most excruciatingly painfull waste of time ever . you never get a response quickly and it never has any real relevence when they do because they never seem to answer the question you ask just trot out a standard reply. by far the best cours of action is to go to "live chat" which is far far better and they actualy read your problem and discuss it live . you can find it on the Ebay.com home page (USA home page not UK) sign into your account , click on the live chat link and have your disputed item number ready to paste into the text box when they respond . usualy within 20 mins or so . This works even in the UK but you must be on the USA site to find the link .

Good luck

Valtra
Thanks for your sympathy, the real reason for this post was to reinforce the point that E-bay and PayPal rules are there for a reason.
Not abiding by them is asking for trouble.
Regarding the P&P charges they were discussed before I bid and paid, but unluckily I deleted those messages and that’s why they are not here.
The point is that he wouldnīt ship even though I paid what he stated were the shipping charges, 20 USD is not a lot, but if I pay and he doesnīt ship, itīs another 20 that I risk loosing.
I rather take this as a learning experience and not bother.