hi guys does anybody know what happens if a car is still not right after the third attempt of an insurance approved bodyshop to repair it, as they took 4 weeks each time before to try and get it right, i doubt its right after two days at the third attempt. just want some info before i view the car monday morning. car has been inspected by an "independant" after the second time it came back...he will also be there monday. Not being picky, the car was a mess and surprised that they attempted a repair at all.

I had a similar problem with a Jeep that was repaired as an insurance claim. There was overspray everywhere, the leather seats were scratched and there was glass in the carpet and seat runners.
After four unsuccessful attempts to put it right my insurance company agreed to let me take it somewhere else for me to get put right and sent me a goodwill cheque for £100. After the second time they had the car, I insisted they hired me a car similar to mine. The insurance company got me a nice new Discovery....

You need to stop talking with the garage/bodyshop and do all your dealings through the insurance company. Get one person to deal with and keep a diary of whats happened.

exactly my thoughts too, unfortunately the insurance company have been less than helpful, shall we say, and just wondered if anyone knew if we had any rights regarding the amount of repair attempts or time scale from a legal point of view

When my jap import got hit by some knob end I had a world of trouble with the repair garage. In the end I wrote an official complaint to the insurance company copying the letter to the FOS. Car was sorted in around 7 days and I got £500 Whoop Whoop. Phone calls are useless. Official complaints step everything into overdrive.

quote:

---

Originally posted by deezee
When my jap import got hit by some knob end I had a world of trouble with the repair garage. In the end I wrote an official complaint to the insurance company copying the letter to the FOS. Car was sorted in around 7 days and I got £500 Whoop Whoop. Phone calls are useless. Official complaints step everything into overdrive.

---

Just happened to a mate with a Honda CRV. The car had been rear ended with the spare and carrier taking the force. The insurance did a crap repair and sent the car back with the same spare and carrier. The carrier had been pulled back into shape and the wheel and tyre were unchanged. After lots of bickering and the third attempt to get it right - the Honda dealer changed the carrier, the spare wheel and tyre (which had a slit it it), sorted the tracking/balancing and the two now leaking drive shaft boots!

It took 3 months of argueing with mindless eejits to get anywhere!

Steve

thanks for your help guys i have spoken to the body shop where i will be taking it to get it sorted . taken photos of straight cars so i can prove what it should look like and mr angry will have to be released.
i just dont need the agro from SWMBO going on about her car so i can spend more time playing with mine instead.............lol

After my little ding, insurers got my car to big motor dealer for repairs.

They fixed it badly, I took it back. Still wasn't right so I went back to the showroom and was lucky enough to have the bodyshock manager standing in the main (busy) foyer area.

So from about 30 ft, I asked if he'd like to have a go at fixing my car properly or would he like me to get in touch with the manufacturer about his incompetence, or whether he'd like the car to go somewhere else at his expense.

Worked a treat.

Car dealers are tossers.

ATB

Simon

You can ask for the value of the repair in cash instead of any further rectification work if the repair is that bad.

You could then sell the car (yes, you do get to keep it) and with the proceeds, buy something much newer and straight.

Ex independent Insurance assessor