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DVLA - can they really be this bad pt2!
nick205 - 29/4/12 at 07:25 PM

Ongoing niggle with the DVLA - http://www.locostbuilders.co.uk/viewthread.php?tid=168807

I'm now in receipt of the 3rd INCORRECT replacement V5C document having called them AGAIN to get the spelling corrected

Ultimately I don't care that the spelling is wrong, it's now the principle of getting a government agency to do the naffing jobs correctly. All this has done is reinforced my view of them as hapless collection of state paid numpties working with useless systems and no desire to make sure the simplest of jobs are taken care of.

RUBBISH

[Edited on 29/4/12 by nick205]

chris-g - 29/4/12 at 08:01 PM

Make a formal complaint. This might help.
http://www.direct.gov.uk/prod_consum_dg/groups/dg_digitalassets/@dg/@en/@motor/documents/digitalasset/dg_070991.pdf

A1 - 29/4/12 at 08:35 PM

its going to get worse too, I heard all the offices up here are getting shut, itll all be online to a central place in london or something...

BenB - 29/4/12 at 09:30 PM

It's only when I made formal complaint that the DVLA actually got their fingers out and processed my kit car. The very nice (read annoyed) lady from the local centre who finally rang me up to say it was sorted and gave me my road tax made me write a written retraction before she'd hand it over (she literally held the road tax in one hand whilst saying "I need you to write to say you're withdrawing the complaint". I wrote something along the lines of "this lady will only give me my road tax and finish processing my car if I withdraw the complaint" and signed it. Job done.

I'm sure if I hadn't I'd still be waiting.

In my case I actually had good cause for applying for compensation. My insurance had been done for SVA on the chassis number and the insurers wouldn't insure the car any longer without a registration number. If the DVLA had stalled any longer I would have lost it all (it was non refundable). So I made it obvious I'd be asking the DVLA for my entire insurance premium as compensation- seems fair, they had taken a month already.

What was really annoying was the run-around. DVLA Swansea would say "we don't make the decisions we just advice on the rules" the local office would say "we don't make the rules, we just enforce what DVLA swansea tells us to do" and it was near impossible to speak to either.

morcus - 30/4/12 at 01:57 AM

They won't be in London. The Civil service has a general plan of putting everything away from where people actually live. It will most likely be moved to wales. Moving things to London would make far too much sense as 10% of the UK's population live there.

Ninehigh - 30/4/12 at 06:09 AM

quote:
Originally posted by nick205
Ultimately I don't care that the spelling is wrong,


That's the best way imo, because when the poo hits the fan you can just say "I'm not nack205, I'm NICK205.. That's not me, bye"

I've heard of a lot of people getting out of finance with the same thing

nick205 - 30/4/12 at 07:49 AM

quote:
Originally posted by Ninehigh
quote:
Originally posted by nick205
Ultimately I don't care that the spelling is wrong,


That's the best way imo, because when the poo hits the fan you can just say "I'm not nack205, I'm NICK205.. That's not me, bye"

I've heard of a lot of people getting out of finance with the same thing



You have a point!

Peteff - 30/4/12 at 08:58 AM

My surname begins with double f and I was once told by a bank teller that I'd spelt it wrong

Simon - 30/4/12 at 08:37 PM

quote:
Originally posted by nick205
quote:
Originally posted by Ninehigh
quote:
Originally posted by nick205
Ultimately I don't care that the spelling is wrong,


That's the best way imo, because when the poo hits the fan you can just say "I'm not nack205, I'm NICK205.. That's not me, bye"

I've heard of a lot of people getting out of finance with the same thing



You have a point!


Our old landlord was a bit of a rascall and was always known as Jack, so when plod turned up and asked about Martin he told them that was his brother.

They went away happy. Says it all really

ATB

Simon

nick205 - 30/4/12 at 09:58 PM

quote:
Originally posted by chris-g
Make a formal complaint. This might help.
http://www.direct.gov.uk/prod_consum_dg/groups/dg_digitalassets/@dg/@en/@motor/documents/digitalasset/dg_070991.pdf



Done today!

chris-g - 1/5/12 at 06:59 AM

Let us know how you get on. Expect a "fob off" response initially but keep at it.

nick205 - 8/5/12 at 12:16 PM

quote:
Originally posted by nick205
quote:
Originally posted by chris-g
Make a formal complaint. This might help.
http://www.direct.gov.uk/prod_consum_dg/groups/dg_digitalassets/@dg/@en/@motor/documents/digitalasset/dg_070991.pdf



Done today!



Phone call from the DVLA...."We're really sorry to hear of your experience and will issue you a corrected V5C in the next 10 days. You'll also receive a letter acknowledging your complaint"

Waiting patiently now to see if they can possibly get it wrong a 4th time!

chris-g - 8/5/12 at 12:24 PM

Good luck, got my fingers crossed for you. Let us know how you get on.

Ninehigh - 8/5/12 at 02:21 PM

quote:
Originally posted by nick205
quote:
Originally posted by nick205
quote:
Originally posted by chris-g
Make a formal complaint. This might help.
http://www.direct.gov.uk/prod_consum_dg/groups/dg_digitalassets/@dg/@en/@motor/documents/digitalasset/dg_070991.pdf



Done today!



Phone call from the DVLA...."We're really sorry to hear of your experience and will issue you a corrected V5C in the next 10 days. You'll also receive a letter acknowledging your complaint"

Waiting patiently now to see if they can possibly get it wrong a 4th time!


It would be great if they still got it wrong, while they're investigating a complaint about how they keep getting it wrong..

At that point you might have to post another complaint and enclose the right details all spelled correctly with giant crayons