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Fuming at Adrian Flux
smart51 - 10/11/15 at 03:14 PM

Some of you will know that thieves tried to steal my trike a few weeks ago. I made a claim on my insurance which has been confirmed today. However, my insurance renewed during the claim. I phoned a couple of days before the renewal and was told that I could cancel within 14 days of renewal so let the cover renew and when a decision is made to scrap the car, cancel the cover then. I've just phoned to cancel and they only want to give me a partial refund. I'm fuming. They said, you can't have 10 days free insurance, you've been driving the car for that time. Not that I have, of course, they've had the car for 3 weeks.

Am I right in thinking I should get a full refund under the circumstances or are they within their rights to keep back about £50?

ianm67 - 10/11/15 at 03:42 PM

Good luck with Adrian Flux........ Had my fingers burnt by them about 20 years ago won't ever use them again. It's not just them BTW, a lot of brokers operate in a similar fashion. I sold a car about 5 months ago, it had about 3 months of a 12 month insurance policy left to run. I rang up the broker told them that I had sold the car and that I wanted to end the cover. They wanted to charge me £65 for the privilege!

benchmark51 - 10/11/15 at 05:36 PM

I had the same with Adrian Flux, wanted £50 cancellation fee. So I said not to bother cancelling, I would just let it expire. So then they refused to confirm my NCB until it had expired. I explained this to my new insurer who took my word that NCB would be available in a couple of months time. I duly forwarded the NCB as soon as I got it. Nice to be trusted, so I have insured another 2 vehicles with them. About 4 other people I have told this to have also insured with this company, which is AIB.

morcus - 10/11/15 at 05:44 PM

Its an odd case because the car was scrapped but it is standard top charge you for the days that have passed in the time unless you can prove you got rid of the car or got new insurance, that said that should literally just be the cost of the cover, so unless your insurance cost 2500 for the year its a bit steep.

smart51 - 10/11/15 at 05:55 PM

quote:
Originally posted by morcus
Its an odd case because the car was scrapped but it is standard top charge you for the days that have passed in the time unless you can prove you got rid of the car or got new insurance, that said that should literally just be the cost of the cover, so unless your insurance cost 2500 for the year its a bit steep.


They collected the car 12 days before cover renewed.

[Edited on 10-11-2015 by smart51]

coyoteboy - 10/11/15 at 08:48 PM

I'd argue it. Until I was blue in the face and wasted £50 with of their time.

DAN@ADRIAN FLUX - 10/11/15 at 09:33 PM

Hi,
If you wanted to PM me your details I'd be happy to take a look into this for you to see if there is anything I can do.
Regards,
Dan.

smart51 - 12/11/15 at 11:57 AM

I had a phonecall from Adrian Flux this morning offering a full refund, which I've accepted. I guess it was a case of one department not talking to another. I'm glad it's all sorted now.

steve m - 12/11/15 at 05:23 PM

That's a good result, and good that they monitor the forum, as I would imagine a very large junk of their kit car
and specials come from this site

perhaps rename your thread as resolved ?

steve

smart51 - 12/11/15 at 05:39 PM

quote:
Originally posted by steve mperhaps rename your thread as resolved ?


There's no edit button on the original post, or I would have done.

DAN@ADRIAN FLUX - 16/11/15 at 09:00 PM

Hi,
I'm glad it was sorted out amicably in the end.
Regards,
Dan.