deanwelch
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 posted on 27/2/10 at 10:07 AM |
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what if tin top not right after third attempt
hi guys does anybody know what happens if a car is still not right after the third attempt of an insurance approved bodyshop to repair it, as they
took 4 weeks each time before to try and get it right, i doubt its right after two days at the third attempt. just want some info before i view the
car monday morning. car has been inspected by an "independant" after the second time it came back...he will also be there monday. Not
being picky, the car was a mess and surprised that they attempted a repair at all.
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owelly
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| posted on 27/2/10 at 10:27 AM |
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I had a similar problem with a Jeep that was repaired as an insurance claim. There was overspray everywhere, the leather seats were scratched and
there was glass in the carpet and seat runners.
After four unsuccessful attempts to put it right my insurance company agreed to let me take it somewhere else for me to get put right and sent me a
goodwill cheque for £100. After the second time they had the car, I insisted they hired me a car similar to mine. The insurance company got me a nice
new Discovery....
You need to stop talking with the garage/bodyshop and do all your dealings through the insurance company. Get one person to deal with and keep a diary
of whats happened.
http://www.ppcmag.co.uk
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deanwelch
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| posted on 27/2/10 at 10:35 AM |
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exactly my thoughts too, unfortunately the insurance company have been less than helpful, shall we say, and just wondered if anyone knew if we had any
rights regarding the amount of repair attempts or time scale from a legal point of view
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deezee
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| posted on 27/2/10 at 11:06 AM |
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When my jap import got hit by some knob end I had a world of trouble with the repair garage. In the end I wrote an official complaint to the
insurance company copying the letter to the FOS. Car was sorted in around 7 days and I got £500 Whoop Whoop. Phone calls are useless. Official
complaints step everything into overdrive.
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GMPMotorsport
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| posted on 27/2/10 at 02:00 PM |
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quote:
Originally posted by deezee
When my jap import got hit by some knob end I had a world of trouble with the repair garage. In the end I wrote an official complaint to the
insurance company copying the letter to the FOS. Car was sorted in around 7 days and I got £500 Whoop Whoop. Phone calls are useless. Official
complaints step everything into overdrive.
Dead right, you seem to have given them enough chances to get it right, escalate your complaints and stand your ground, they will try and get away
with the least effort for them.
www.gmpdevelopments.co.uk
www.gmpmotorsport.co.uk
ARDS Instructer.
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gottabedone
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| posted on 27/2/10 at 03:13 PM |
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Just happened to a mate with a Honda CRV. The car had been rear ended with the spare and carrier taking the force. The insurance did a crap repair
and sent the car back with the same spare and carrier. The carrier had been pulled back into shape and the wheel and tyre were unchanged. After lots
of bickering and the third attempt to get it right - the Honda dealer changed the carrier, the spare wheel and tyre (which had a slit it it), sorted
the tracking/balancing and the two now leaking drive shaft boots!
It took 3 months of argueing with mindless eejits to get anywhere!
Steve
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deanwelch
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| posted on 27/2/10 at 04:27 PM |
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thanks for your help guys i have spoken to the body shop where i will be taking it to get it sorted . taken photos of straight cars so i can prove
what it should look like and mr angry will have to be released.
i just dont need the agro from SWMBO going on about her car so i can spend more time playing with mine instead.............lol
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Simon
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| posted on 27/2/10 at 05:54 PM |
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After my little ding, insurers got my car to big motor dealer for repairs.
They fixed it badly, I took it back. Still wasn't right so I went back to the showroom and was lucky enough to have the bodyshock manager
standing in the main (busy) foyer area.
So from about 30 ft, I asked if he'd like to have a go at fixing my car properly or would he like me to get in touch with the manufacturer about
his incompetence, or whether he'd like the car to go somewhere else at his expense.
Worked a treat.
Car dealers are tossers.
ATB
Simon
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Mark Allanson
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| posted on 27/2/10 at 08:54 PM |
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You can ask for the value of the repair in cash instead of any further rectification work if the repair is that bad.
You could then sell the car (yes, you do get to keep it) and with the proceeds, buy something much newer and straight.
Ex independent Insurance assessor
If you can keep you head, whilst all others around you are losing theirs, you are not fully aware of the situation
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