mads
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| posted on 25/3/10 at 07:00 PM |
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who can you report poor service by a garage to?
hey all,
after some info for a friend who had a rear wheel bearing replaced by a Ford Dealership after they said it was unsafe for her to be driving the car
without it being done (she'd taken it in for a service).
She had her MOT done earlier this week and they said the wheel bearing was shot on the same wheel that the dealer supposedly changed the bearing on.
The dealer is going to repair the wheel (again) but I was just wondering is there any more she can do?
Is there any official govt body that oversees garages?
We gain knowledge faster than we do wisdom!
Life is not a journey to the grave with the intention of arriving safely in a pretty and well-preserved body, but rather to skid in
sideways, thoroughly used, totally worn out and loudly proclaiming... "f*ck, what a trip!"
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Paul TigerB6
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| posted on 25/3/10 at 07:03 PM |
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Trading Standards is first port of call but other than that - nope - no specialist government bodies like the Financial Services Authority who
regulate my own industry.
Edit - Might be a trade body they are associated too??
[Edited on 25/3/10 by Paul TigerB6]
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morcus
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| posted on 25/3/10 at 07:13 PM |
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It might be worth reporting it to Ford if they're a main dealer.
In a White Room, With Black Curtains, By the Station.
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blakep82
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| posted on 25/3/10 at 07:13 PM |
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Ford head office might like to know too.
and the ford dealer manager.
and trading standards
don't know if VOSA might... does this dealer do MOTs at all?
________________________
IVA manual link http://www.businesslink.gov.uk/bdotg/action/detail?type=RESOURCES&itemId=1081997083
don't write OT on a new thread title, you're creating the topic, everything you write is very much ON topic!
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SJL
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| posted on 25/3/10 at 07:13 PM |
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You don't mention time-scales between the replacement and the MOT fail.
Has it done lots of miles in between?
If the Ford dealer are replacing it under warranty I don't see what the issue is unless the MOT garage have some how proved it was poor
workmanship. It could have just been a faulty part.
Anyway check the ATA website
http://www.automotivetechnician.org.uk/
All the big manufacturers have signed up to it and its part of the IMI.
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StrikerChris
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| posted on 25/3/10 at 07:27 PM |
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long story short friend had similar experience in bmw llandudno.different circumstances,but he got in touch with bmw uk,they were far from impressed
and he had the name of the fitter,(it only went there for the warrenty he knows his way round a car) and the said mr x will never work for bmw
again,and since found out he was sacked.also got an experience day in oulton park.might seem harsh if the guy was just havin a bad day but on the
other hand it might have been my far to trusting and clueless mum's car, and if your not clever enough to know what corners to cut dont cut
them!
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omega0684
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| posted on 25/3/10 at 07:39 PM |
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you should have bought it to me and i would have done it for nothing  ooops to late
I love Pinto's, even if i did get mine from P&O!
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blakep82
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| posted on 25/3/10 at 07:43 PM |
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quote:
Originally posted by omega0684
you should have bought it to me and i would have done it for nothing ooops to late
lol was going to say she should have brought it to me! i'd have ripped her off for half the price. thought it was bad taste though
________________________
IVA manual link http://www.businesslink.gov.uk/bdotg/action/detail?type=RESOURCES&itemId=1081997083
don't write OT on a new thread title, you're creating the topic, everything you write is very much ON topic!
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balidey
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| posted on 25/3/10 at 08:16 PM |
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You need to ring Ford, but go to the dealership and tell them you are going to use their phone in the middle of their showroom to call them and
complain. make sure its on a busy day.
Dutch bears have terrible skin due to their clogged paws
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Dusty
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| posted on 25/3/10 at 08:20 PM |
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quote:
It could have just been a faulty part.
So that would not be the mechanics fault? Surely the job is not completed till the repair has
been checked and proven effective.
'Sorry love. Not my fault. Must have been a faulty part.' just doesn't cut it IMO!
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mads
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| posted on 25/3/10 at 08:23 PM |
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thank you for all the replies. will pass them on and maybe even go to the dealer with her as she is a little intimidated by it all.
as for how long between the job and MOT, it was approximately 2 weeks and she would have only done around 200 miles in that time. she doesnt boot it
about and is a careful driver. i dont think the bearings should have failed so soon unless not fitted correctly or not checked.
i would have changed the bearings for her but it's still under warranty hence going to the dealer to do it.
We gain knowledge faster than we do wisdom!
Life is not a journey to the grave with the intention of arriving safely in a pretty and well-preserved body, but rather to skid in
sideways, thoroughly used, totally worn out and loudly proclaiming... "f*ck, what a trip!"
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adithorp
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| posted on 25/3/10 at 08:48 PM |
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So lets get this right the bearing was replaced under warrenty in the first place and has failed and the dealer is replacing it again without
dispute?
You can complain to Trading Standards (the only people independant of either ford or the motor trade) but I think they'll say that the dealer
has done everything expected of them, unless you can prove either the bearing was never replaced in the first place or was incorrectly fitted.
Replacement bearings do fail. If there's a manufacturing fault it may not be apparent when fitting but could fail in very few miles. I never had
bearing I'd fitted fail untill last year, when I had one fail on a Mondeo in under 500miles. Guess what? The one I replaced it with went and
then the one on the other side. Turned out to be a bad batch, but the odd thing was that when I did the original 2 bearings, I had to source them
from different suppliers as nobody had 2 in stock. Go figure!
adrian
"A witty saying proves nothing" Voltaire
http://jpsc.org.uk/forum/
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mads
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| posted on 25/3/10 at 08:58 PM |
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quote:
Originally posted by adithorp
So lets get this right the bearing was replaced under warrenty in the first place and has failed and the dealer is replacing it again without
dispute?
sorry, dont think i made what happened clear..
it wasnt replaced under warranty. she had the service done to keep warranty at which point they said your wheel bearing needs replacing. it isnt
covered under the warranty so she paid them to do it as they said it was dangerous for her to drive it as is.
[Edited on 25/3/10 by mads]
We gain knowledge faster than we do wisdom!
Life is not a journey to the grave with the intention of arriving safely in a pretty and well-preserved body, but rather to skid in
sideways, thoroughly used, totally worn out and loudly proclaiming... "f*ck, what a trip!"
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SJL
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| posted on 25/3/10 at 10:12 PM |
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quote:
Originally posted by Dusty
quote:
It could have just been a faulty part.
So that would not be the mechanics fault? Surely the job is not completed till the repair has
been checked and proven effective.
'Sorry love. Not my fault. Must have been a faulty part.' just doesn't cut it IMO!
I didn't imply that did I? If the car was road tested and the original fault was not apparent then surely as far as the dealer is concerned it
is fixed.
If it is a faulty part or even incorrectly fitted then it needs to be proven. Getting the trading standards involved without knowing the facts is
jumping the gun slightly.
I did provide a link in my original post to the IMI website who are the governing body for the motor trade but I am sure that they would want more
information before even looking/wanting to get involved.
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DRC INDY 7
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| posted on 25/3/10 at 10:27 PM |
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This is how i think it went because i know somebody with a ford ka that was taken to a ford dealer close to me and they said it needed new front brake
flexi hoses the guy being our workshop controller at the time did not beleive them and got the technician to show him
suffice to say there was nothing wrong with them they were trying it on for extra money only it back fired on them they changed them free of charge
or he was going to take it further
so given that a wheel bearing is not a part that is on show chances are they never changed it in the first place and thats why they are quick to do
this time round i may be wrong and i hope so because crap technician give us good ones a bad name
https://www.facebook.com/groups/462610273778799/
Puddle Dodgers Club
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mads
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| posted on 26/3/10 at 07:46 AM |
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quote:
Originally posted by DRC INDY 7
so given that a wheel bearing is not a part that is on show chances are they never changed it in the first place and thats why they are quick to do
this time round i may be wrong and i hope so because crap technician give us good ones a bad name
my thoughts exactly... have asked them to give back the wheel bearing they take out. may be able to tell if they replaced it first time round or not
(though not holding out much hope).
We gain knowledge faster than we do wisdom!
Life is not a journey to the grave with the intention of arriving safely in a pretty and well-preserved body, but rather to skid in
sideways, thoroughly used, totally worn out and loudly proclaiming... "f*ck, what a trip!"
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