Right oh how many people have ordered parts from gts? How long was postage? after payment through paypal did you get comformation of sale etc.

Moneys gone from paypal 2 weeks 3 emails 2 phone calls and nowt
Should i have the arse or what if it was body work id understand but a few bushes and brackets

Sorry to moan but i want to get on

Take your money and don't send your goods - sounds like a good way to get rich to me!

Their website is illegal as it doesn't show their trading address or comply with the distance selling regs.

It's beyond me how they stay in business!

There is only one way to treat these companies that have their heads so far up their arses that they think customers are not important... Ring them up and tell them you will report them to trading standards if you don't have your parts or your money back tomorrow.

I have just received my dedion, wishbones and polly bushes, after ordering them at the end of august, i was told i would have the majority of my parts, except this wasnt the majority of the parts, i didnt evan get the suspension bolt set, does it really take 3 1/2 months to get bolts in stock, or ball joints?
ive tried several email and phones calls to darrens mobile/workshop and i either dont get a repy or the fax machine is plugged in.

Simple... DON'T deal with people like that!

This is a message for everyone else thinking of dealing with unreliable companies.

GTS sell stuff at decent prices, Darren is a nice bloke, and his stuff is well made. The trouble is, he has continual problems with the interface to the public - it's an on-going theme here on LocostBuilders.

I still wish him the best of luck - but I just feel it's a shame that he seems to have trouble getting his company's act together...

regards,

David

quote:

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Originally posted by gary gsx
Right oh how many people have ordered parts from gts? How long was postage? after payment through paypal did you get comformation of sale etc.

Moneys gone from paypal 2 weeks 3 emails 2 phone calls and nowt
Should i have the arse or what if it was body work id understand but a few bushes and brackets

---

quote:

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Originally posted by David Jenkins
GTS sell stuff at decent prices, Darren is a nice bloke, and his stuff is well made. The trouble is, he has continual problems with the interface to the public - it's an on-going theme here on LocostBuilders.

I still wish him the best of luck - but I just feel it's a shame that he seems to have trouble getting his company's act together...

regards,

David

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The Mrs got hold of him today. Bits will be in post today or tommorrow - i'll wait and see!!!

I agree i've not heard a bad word about gts hence why i went to them. I hope the bits are good quality - i know he's a busy bloke but to keep joe public buying they need to keep them informed of order status.

Good customer relations is a skill that has to be learned - ideally, working with someone who's good at it.

I've known several companies with excellent products who've lost their good name simply because they didn't know how to handle the buying public...
...even Amazon can get it wrong - they've totally cocked up the orders for the new x-boxes, and they're getting publicly slated on TV, in the papers, dozens of web forums, and so on. It's going to wreck their reputation for years.

David

[Edited on 8/12/05 by David Jenkins]

I don't mean to be mean but i hate bad customer service and if he carries on the he won't have a business anymore despite the quality of his work.

I hope he succeeds in business and customer service!

I have never had a problem with GTS and whenever i have gone to his workshop i have enjoyed some great conversations with the guys that work there.
I have heard of some people having to wait a while for their parts and thats a shame but if you could see how busy the man is its not entirely surprising. Its not my place to make excuses for him but i would say give the guy a chance to prove the doubters wrong, his stuff is top notch.
Cheers.
Scotty G.

I first bought items from Darren 4-5 years ago. I was impressed with his products, and he has always seemed extremely honest and proffesional in his dealings with me. I'm sure that all these delays are down to him overstretching his business, but I don't understand why he fails to inform people of his long lead times. Communication is vital, and it is so easy to lose a good reputation, and very hard to regain one.

Hi
I ordered a fairly large amount of stuff off gts in august and have only recieved a few bits, I appreciate running a company is hard work but when he refuses to answer calls or just plain bullsh*ts you on the phone then you lose confidence and patience very quickly, I have referred it to trading standards personally in the vain hope of getting a refund so I can get the parts elsewhere, incidentally the bits that have arrived are of excellent quality!
Mike

Just to keep you informed still no bits even though they were ment to be in post friday now no answer on mobile and no reply to emails getting a tad f**ked off now

Its a pity- i've bought parts from Darren on 3 seperate occasions and have had brilliant service on each! Maybe a bit of consistency required...

Yipeeeee got me bits friday so happy again now next question is ill be ordering body work middle of jan should i go with GTS ?????????????? help