Scratch Builder
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| posted on 11/8/05 at 07:21 AM |
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Customer Service
Approximately two months ago I ordered and paid for merchandise (products) from ARA (ARA Racing). To date I have not received my goods. Many of my
emails, which have always been polite, have not been even been answered. Those that have been answered, basically give lame excuses about their
supplier (a very well known company!). Have I done my hard earned dosh? Does anybody know what is going on? ARA appears to have changed its'
website..... a bad omen!? I have read with interest other posts in relation to customer service (lack of) from other (GTS) locost suppliers. Any
comment or information appreciated. Aussies to win at Old Trafford 
Regards
J
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VinceGledhill
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| posted on 11/8/05 at 07:24 AM |
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Did you purchase with your credit card?
If so simply go to the bank. Tell them that you have never recieved the goods and they will refund your card.
The "merchant" will then have to prove to "his bank" that you have had your goods by producing a signed delivery note. You
have never taken delivery and have not signed a delivery not so he therefore will not be able to do that.
I have a merchant account with the bank so know what I'm talking about.
http://www.left-handed.com
Regards
Vince Gledhill
Time Served Auto Electrician
Lucas Leeds 1979-1983
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Scratch Builder
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| posted on 11/8/05 at 07:54 AM |
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Payment Method
Paid using PAY PAL........ 1st time using it......... probably the last!!!
J
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Benzine
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| posted on 11/8/05 at 07:54 AM |
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You could keep emailing them a lot. I once emailed an american company for 9 months before I got my guitar case  Got it in the end though by sending
emails to all departments of the company, not just the sales/customer service. Someone must have read I've been waiting 9 months and thought
that was a long time (I told them in my last email I could have made a baby in the time it's taken, maybe that worked) 
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Scratch Builder
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| posted on 11/8/05 at 08:09 AM |
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Emailing
I dont' think that the strategy will work. My reason for this belief, is that most of my emails were to the MD (whom I will not
name................. at this stage) of that company. How much higher can you go?
J
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Syd Bridge
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| posted on 11/8/05 at 09:35 AM |
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I've just had a look at the website for ARA Racing. No street address, no phone number, not even a mobile!
Does anyone have a street address and a phone number for these people?
Trading Standards will then act.
Regards,
Syd.
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Scratch Builder
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| posted on 11/8/05 at 11:04 AM |
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I have been done!
It would appear that I have been done. I have had correspondance from the supplier in question and they have confirmed my suspicions. Anybody in the
UK that can do anything to put HEAT on this mob particularly, the MD, (initials A. A) .............go for it!!!
J
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ChrisW
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| posted on 11/8/05 at 11:06 AM |
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Paypal have a complaints procedure you can go through to get your money back I believe?
Chris
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James
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| posted on 11/8/05 at 11:18 AM |
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Scratch,
What actually is their website? Either of them?
I can't seem to find it.
Cheers,
James
------------------------------------------------------------------------------------------------------------
"The fight is won or lost far away from witnesses, behind the lines, in the gym and out there on the road, long before I dance under those lights."
- Muhammad Ali
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VinceGledhill
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| posted on 11/8/05 at 12:05 PM |
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I'm sure my above post applies with a paypal payment. Get in touch with paypal.
Regards
Vince Gledhill
Time Served Auto Electrician
Lucas Leeds 1979-1983
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Gav
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| posted on 11/8/05 at 01:19 PM |
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paypals procedure is only vaild for 30 days from the date of for tangable goods.
They have however extended this to 90 days for one occasion when a lot of people complained all at once and i got about 90% of my cash back.
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Danozeman
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| posted on 11/8/05 at 03:29 PM |
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Mate ARA is bad news. The bloke is a t**t to put it mildly. I was speaking to him at stoneleigh because he bought an engine off me and never
collected so i went to see him at stoneleigh. Came accross as being a ******. Complain to paypal they should be able to give u sme of your money
back if not all.
Dan
Built the purple peril!! Let the modifications begin!!
http://www.eastangliankitcars.co.uk
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viatron
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| posted on 11/8/05 at 08:08 PM |
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Hope this helps
From the Companies House on line database
ARA RACING LIMITED
2 BLACKSWAN COURT
PRIORY STREET
WARE
HERTFORDSHIRE SG12 0HY
Company No. 04952299
A nice recorded delivery County Court summons might ellicit a response?
Mac
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shortie
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| posted on 11/8/05 at 09:21 PM |
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You say you won't name the MD but would be worth it if only to make sure others don't get done to!
Rich.
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JoelP
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| posted on 11/8/05 at 09:47 PM |
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Anthony Anstead is the name. i'll see if i can find a mobile for him
i met him at stoneleigh i think it was, didnt strike me as either nice or nasty, i was not bothered either way as i was just collecting stuff for a
mate.
[Edited on 11/8/05 by JoelP]
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Avoneer
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| posted on 11/8/05 at 10:19 PM |
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I didn't have any probs with him either and he sorted me out some nice bespoke parts.
Pat...
No trees were killed in the sending of this message.
However a large number of electrons were terribly inconvenienced.
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indykid
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| posted on 12/8/05 at 11:11 PM |
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which kit? seemed to like him
but then again, as long as it's not kit car magazine, they'll rave about anything!
tom
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Aboardman
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| posted on 6/9/05 at 07:23 AM |
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ara racing
i made enquirys about the db2 they where offering and they e mailed yesterday if i was still interested.
" If you are still interested in the ARA racing Aston Martin Replica DB2R the Le Mans Rogue
Kettle Green Studios
Kettle Green Lane
Much Hadham
Hertfordshire
SG10 6 AJ
01279 84 10 21
01279 84 37 68 fax"
this may be only a contact for the brochure, but may get you closer.
regards
Andrew
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rusty nuts
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| posted on 6/9/05 at 05:43 PM |
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Suspect putting a deposit on the DB2 kit may not be the best move , Think I would wait until kit was ready for collection before parting with any
cash? Just my opinion of course .
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Rorty
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| posted on 8/9/05 at 07:08 AM |
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quote:
Originally posted by Aboardman
i made enquirys about the db2 they where offering and they e mailed yesterday if i was still interested.
" If you are still interested in the ARA racing Aston Martin Replica DB2R the Le Mans Rogue
Kettle Green Studios
Kettle Green Lane
Much Hadham
Hertfordshire
SG10 6 AJ
01279 84 10 21
01279 84 37 68 fax"
this may be only a contact for the brochure, but may get you closer.
regards
Andrew
Surely "Much Hadham" is the giveaway.
I wouldn't pay a penny until it was sitting in my driveway.
Cheers, Rorty.
"Faster than a speeding Pullet".
PLEASE DON'T U2U ME IF YOU WANT A QUICK RESPONSE. TRY EMAILING ME INSTEAD!
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wilkingj
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| posted on 8/9/05 at 06:53 PM |
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Much Hadham is a Legit village in Herts... Been there several times (for work).
If you paid Paypal with a Credit Card, still talk to your Credit card Co...
Hope you get sorted.. Keep it Nice and Professional... dont get nasty, and you will stand a better chance.
For non delivery, he hasnt fulfilled his part of the contract.
Try Small Claims Court summons.
or
Try a letter saying you will recover the money through the courts give him 28 days to pay, and then threaten to issue a winding up order and close his
company.
I did this with a Company shown on BBC's Watchdog. I was one of the very few to get my (mum's) money back.
I got a solicitor mate to tell me what words to put in the letter. It worked a treat.
1. The point of a journey is not to arrive.
2. Never take life seriously. Nobody gets out alive anyway.
Best Regards
Geoff
http://www.v8viento.co.uk
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