Board logo

sceptical, who, moi?
02GF74 - 13/11/08 at 11:56 AM



Notice it is not a freephone number.

Now what are the odds that you get a recorded message guideing you through 50 billion menus, telling you that calls can be monitored for training porpoises and then told all operators are busy but your call is important so hang on whilst we charge you 40 p per minute to listen to Elton John songs played out oftune on an synthesizer.

r1_pete - 13/11/08 at 12:07 PM

50 billion, if I've told you once I've told you a trillion times - stop exagerating

speedyxjs - 13/11/08 at 12:09 PM

matt_claydon - 13/11/08 at 12:15 PM

quote:
Originally posted by 02GF74
so hang on whilst we charge you 40 p per minute to listen to Elton John songs played out oftune on an synthesizer.


It's a normal geographical number; that's quite rare these days and to be commended. I'd have expected them to use an 0845, 0870 or 0871 number which are not free from mobiles. By using 0208 it's included in your free minutes and cheap even if you have to pay.

Agree it's likely to be slightly less than useless for any genuine problems though!

[Edited on 13/11/08 by matt_claydon]

Dangle_kt - 13/11/08 at 01:15 PM

I havnt tried it yet, but I'd guess the first few options will all be about reporting the selling of items outside ebay, reporting people refusing to take paypal, reporting people listing cars in the parts section etc.

All things that ebay loose money on, rather than it being about helping the customer/sellers

BenB - 13/11/08 at 02:34 PM

Wow! I'm amazed they didn't use a 0870 number. It'd cut down on the number of people ringing and earn them a nice little bit extra!!!

Jasper - 13/11/08 at 03:41 PM

Sceptical you may be, but it's a regular phone number (not 40p per min) and once you get through a couple of menus to get to the right person I've found them VERY helpful and English speaking and no waiting either.

It's an excellent service, I've called it a few times, so yes, you are being sceptical for no reason

nitram38 - 13/11/08 at 05:38 PM

Not quite my experience.....
Recently a non-paying idiot won my car.
I rang up to complain that I lost 27 days advertising because ebay stopped a classified ad I had placed because of this non-payer.
All I got was "if you place an ad in a newspaper, you have to pay the fee whether your car sells or not and your ad is not complying with ebay rules because it says No paypal. You have to accept paypal"
I pointed out that the difference was that the ad would still be running in a newspaper until I withdrew it.
I went away and checked ebay's paypal payments policy and both cars and property are excluded from having to accept paypal.
It would seem that some of the telephone people don't know what they are talking about.