Firstly:

Happy New Year to one and all - hope you had a good one!

Now, I've woken this morning to find my Sky+ doesn't work. Wen I first turned it on, it would select a channel then freeze up ater 10 seconds or so. I tunred it off at the power, waiting a minute or so before turning it back on and now t's stuck on standby.

I;ve tried all the things suggested on the sky website (turning it off at the power etc.) but to no avail.

I've rang the sky helpline where the lady in the idian call centre ws next t useless and offered the sound advice of turning it off at the power or sending out an engineer at £65, who will probably try and turn it off at the power and then tell me I need to buy a new box.

Has anyone else had this problem and found a solution?

Cheers

Steve

yes i had that problem it was the box
same problem with call out charge so rang them up to cancel they were quick to send someone out it went from £65 to £17.50
cheers
colin


[Edited on 1/1/09 by cjtheman]

I might have to resport to that but being New Years Day, I can't get through to anyone remotely british to speak to

quote:

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Originally posted by cjtheman
yes i had that problem it was the box
same problem with call out charge so rang them up to cancel they were quick to send someone out it went from £65 to £17.50
cheers
colin


[Edited on 1/1/09 by cjtheman]

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Does it work long enought to do a system reset, if so try the following.
Press Services 4 0 1 and then select Select that gets you into the instlation menu from there try option 7 if that dosent work try option 8

P.S. you will lose any recorded programs

I was advised by a sky engineer that turning off and removing the input cables from the dish for 30 seconds will re set most things.

Ours still freezes from time to time but power off for a while seems to sort it.

quote:

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Originally posted by Shadowcaster
Does it work long enought to do a system reset, if so try the following.
Press Services 4 0 1 and then select Select that gets you into the instlation menu from there try option 7 if that dosent work try option 8

P.S. you will lose any recorded programs

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mine does that, give it a few minutes and it should be fine

if you need a new box i have a spare at home fully working let me know rob.

bob if he doesnt want your new box how much do you want for it ,I still have the old type it would be nece to record things !

hi am an electrian and may be able to help.
1.press tv guide on sky control
2.scroll across top to services and choose option4 (system set up)
3.on system set up menu press 01 select and a secret screen appears.
4.choose option 7 sky plus planner rebuild.then repeat and choose option 8 full system rebuild.
5.it will delete all saved programmes but it resets and clears everything on the hard drive,and should be as good as new. hope this helps

Cheers Daniel - I'll give that a go to hopefully clear things up if I can ever get the bloody thing to switch on.

At the moment it's stuck on the red standby light, so can't even access any of the menus. The light is flickering slightly, which would suggest that it's struggling with something.

I've tried taking the cver of the box and getting as much dust out as I can without man handling it too much, but all to no avail.

By the looks of it, it may require a new box and a sky engineers call out.

A bit of research suggests that Sky might be in hot water because they've been pushing some software upgrades that are possibly flawed, but then charging £65 for a call out to fix it.

I've looked at Virgin Media and I can get a decent deal there, saving a few quid and getting a better service. I'll ring up tomorrow and cancel sy on the basis that if it's going to cost £65, I might as well move to Virgin instead. Then we'll see how quickly the price comes down.

i rang up sky and threatened to cancel it because my hd box was playing up and they are expensive to replace.Within 48 hours they were round and replaced my hd box for free.The man i spoke to on the phone at sky sorted it out for me with no £65 charge.
Just pull the power lead out from the back for a while because they are prone to system crashing.

I just ditched Sky+ for the new Humax Digisat PVR box - does everything the Sky+ does and more (soon to support 4 channel recording and BBC iPlayer) for £300 and no monthly subscription. Not some many channels but we get BBC HD as well, and if you've got Sky+ already it's just a straight box swap - easy.

quote:

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Originally posted by Jasper
I just ditched Sky+ for the new Humax Digisat PVR box - does everything the Sky+ does and more (soon to support 4 channel recording and BBC iPlayer) for £300 and no monthly subscription. Not some many channels but we get BBC HD as well, and if you've got Sky+ already it's just a straight box swap - easy.

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Cheers for the advice guys - I rang sky and told them categorically that I wouldn't be paying ANYTHING for an engineers visit.

Nedless to say, I had 2 engineers at my house at 0800 prompt on Sunday morning armed with a new sky+ box. All because I pointed out that if I was going to spend anything, it'd be on Virgin Media current deal and that their package for the same monthly subscription was a better deal. I might move to virgin anyway in the next few months!