I would understand if it was a chav but this guy has worked there for years (think he must be close to retiring).
I think im going to find somewhere else to get all my parts from
Iv just spent 40 mins in halfrauds trying to find out whether they had an oil filter for a 2004 fiesta which they didnt (said it was a rare type???)
then tried to find out what ht leads i need for the locost and he directed me to ones for the fiesta
I would understand if it was a chav but this guy has worked there for years (think he must be close to retiring).
I think im going to find somewhere else to get all my parts from
At the local halfords in melton, they staff ALWAYS park across two parking bays ... I'm guessing to stop people scratching their cars but they
still come across and being arses. Then in the last week they've started to park in the disabled bays 
Idiots
Oh also they know nothing
40 minute seems a bit extreme, did you give him the full reg of the fiesta? if so it should be a 2 minute job. i would expect them to have the part
in if not be able to order it for delivery to the store today. even with newer stores keeping less hard parts on the shelf an oil filter for a fiesta
should be straight forward unless there is a rarity to the one you require.
after a few minutes you should of asked for the manager or duty manager or a product specialist to help you. Or just use the reference list thing on
the shelf near the filters themselves. Just because he works there he may not be from the parts dept.
do you have a trade card, if not go back or call and explain you are a car builder and show some receipts from other suppliers to indicate your spend
level or show some automotive qualifications if you have them and get a trade card, it will restore your faith.
they have not built up the business they have without being able to supply simple car parts 99% of the time..
have faith
pif
At the local halfords in melton, they staff ALWAYS park across two parking bays ... I'm guessing to stop people scratching their cars but they
still come across and being arses. Then in the last week they've started to park in the disabled bays Idiots
Oh also they know nothing
if you feel strongly about it dont put it on here, go in and speak to the manager, if they are staff cars i guarantee they will be moved in minutes.
if nobody says anything then nothing changes.
probably do park across 2 bays to limit car park collateral damage which can be a pain in the arse if you have to park in these places all day, a lot
to do with other folk who cannot drive and bump and run others cars.
" they know nothing" bit of a sweeping statement???? maybe they dont actually work there.
quote:
Originally posted by pif
40 minute seems a bit extreme, did you give him the full reg of the fiesta? if so it should be a 2 minute job. i would expect them to have the part in if not be able to order it for delivery to the store today. even with newer stores keeping less hard parts on the shelf an oil filter for a fiesta should be straight forward unless there is a rarity to the one you require.
after a few minutes you should of asked for the manager or duty manager or a product specialist to help you. Or just use the reference list thing on the shelf near the filters themselves. Just because he works there he may not be from the parts dept.
do you have a trade card,
They don't stock the oil filter for a 2006 Focus 1.8 TDCI either, they have to order it in. Not exactly a rare car I would have thought!
quote:
Originally posted by SteveWalker
They don't stock the oil filter for a 2006 Focus 1.8 TDCI either, they have to order it in. Not exactly a rare car I would have thought!
halfords staff are maybe not up to scratch on everything. but they don't get paid a huge amount either. its not his fault they don't stock
that particular oil filter, and its common for different manufacturer cars to have common parts. Jag is still owned by ford isn't it? or was
owned by ford anyway
[Edited on 11/7/09 by blakep82]
quote:
Originally posted by Steve G
quote:
Originally posted by SteveWalker
They don't stock the oil filter for a 2006 Focus 1.8 TDCI either, they have to order it in. Not exactly a rare car I would have thought!
Maybe its not a rare car....... but how many 3 year old cars like that are being serviced by a home mechanic?? I'm sure they will stock the most common items they sell rather than for whats the most common car.
The parking of staff cars could be hard to resolve - any manager would know their staff are doing this. A superior manager would already have tackled this and have their staff park at a far point or off site. A Tesco Express attached to a petrol station near me uses the 4 customers' spaces as staff parking. I pointed this out and was told it was a staff perk!.......
not being funny but im sort of with the halfords guys on this. im against parking accros bays unless absolutely necessary ie transit van into a bay too small for ka. my boss has said to us we have to park our cars away from the workshop on the new cars compund. where cars regularly get broken into so we park on the customer car park. now put yourself in my shoes or their shoes and look at it the other way.
I don't think you are being funny and there are two sides. But, maybe parking at the furthest end of the customer parking - and only if it means there is always room for actual customers. It is infuriating then spaces meant for short stays are occupied all day.
quote:
Originally posted by pif
if you feel strongly about it dont put it on here, go in and speak to the manager, if they are staff cars i guarantee they will be moved in minutes. if nobody says anything then nothing changes.
probably do park across 2 bays to limit car park collateral damage which can be a pain in the arse if you have to park in these places all day, a lot to do with other folk who cannot drive and bump and run others cars.
" they know nothing" bit of a sweeping statement???? maybe they dont actually work there.
I don't claim to be an expert myself but i am yet to find a member of staff in a halfrauds store who knows a bean. There seem to be plenty of
knowledgeable people in the autofactors so i always try and use them if i can.
tools are quite good in half though...
When i was at my store i was truley awesome unless customers were rude or spoke a different language then i couldnt give a toss. My experience was having teared various things apart training to be a motorsport engineer and later on building my MNR through my uni studies . shame its gone tits up now, the management want staff for as little as poss and will only give them a half day shift sat or sun to get out of paying for lunch breaks so you get a fair amount of kids with no exp or skills working there now
quote:
Originally posted by bassett
When i was at my store i was truley awesome unless customers were rude or spoke a different language then i couldnt give a toss. My experience was having teared various things apart training to be a motorsport engineer and later on building my MNR through my uni studies . shame its gone tits up now, the management want staff for as little as poss and will only give them a half day shift sat or sun to get out of paying for lunch breaks so you get a fair amount of kids with no exp or skills working there now